Vouchercloud FAQs

You should find the answer to most questions about vouchercloud on this page. If not, feel free to post a question to vouchercloud.

General FAQs

Q: Is the vouchercloud site free to use?
A: Yes vouchercloud site is totally free to use.

Q: How do I stay up to date with all of the best vouchercloud offers?
A: To get the latest mobile, printable and online voucher offers simply sign up to the vouchercloud newsletter and you will receive our top offers straight to your inbox!

Q: If I register will you send me lots of emails?
A: No, we take your privacy seriously and will only send you correspondence directly related to the vouchercloud app and vouchercloud website.

Q: How do I contact vouchercloud?
A: Your feedback is really important to us so please let us know what you think of vouchercloud and what offers you would like to see in the future http://www.vouchercloud.com/contact

Voucher Code FAQs

Q: What is a Voucher Code?
A: To make fantastic savings online a voucher code can be entered to give you an extra discount. Also known as promotional codes, e-vouchers or discount codes you simply enter them at the 'voucher redeem' area of the site to redeem the offer.

Q: Are Voucher Codes free to use?
A: All vouchercloud Voucher Code offers are free to use, we also give free membership to anyone who loves receiving our hottest deals.

Q: What do I do if a Voucher Codes does not work?
A: If you discover a Voucher Code that is not working please let us know as your feedback is very important to us http://www.vouchercloud.com/contact

Printable Voucher FAQs

Q: What is a Printable Voucher?
A: Printable Vouchers are offers that you can take along to restaurants, cafes, hairdressers, theme parks, etc. and hand over to receive a discount.

Q: Are Printable Vouchers free to use?
A: All vouchercloud Printable Voucher offers are free to use, we also give free membership to anyone who loves receiving our hottest deals.

Q: How do I get the Printable Voucher from the vouchercloud site?
A: When you click on the offer you will either be able to download the Printable Voucher straight away or you may be asked to complete a short registration on the stores website.

Vouchercloud mobile application FAQs

Q: How much does vouchercloud cost?
A: We want to help you save money. Vouchercloud is a free app!

Q: is vouchercloud available on other phones?
A: We want to make vouchercloud available on every handset so everyone can enjoy the great savings. We will be rolling out the app onto other smartphones throughout 2010.

Q: How can I use an offer when there is no Internet or phone signal?
A: You can save you favourite offer in your cloud, by tapping the star icon in advance when you have a connection. This saves the offer on your device so you can use it later when there is no signal or Internet connection available.

Q: My offer has been rejected?
A: We take special care that all of our offers are honoured by the venue, but in the unlikely event of this happening you can report the problem to us by tapping 'Report' on the Redemption screen that is shown to the venue. Please ensure that you read the offer terms and condition before hand.

Q: I have an iPod touch. How do I use vouchers?
A: Using a voucher with an iPod touch is the same as using a voucher on the iPhone when offline. When your iPod has a connection, simply choose the offer you want and tap the star button. You can now use this voucher by going into the favourites section of 'My Cloud'.

Q: How do I use Voucher Codes?
A: We have secured some great deals to help you shop online. Simply tap icon in the category bar to view all our best Voucher Codes for online shopping. Tap chosen offer and enter your email address. We will send you the link.

Q: How do I see offers in a different city?
A: This is easy, either change your city from the settings menu or on the search bar tap 'Where?' and choose your city

Q: What are featured offers?
A: Featured venues and offers are the hottest content vouchercloud currently has!

Q: What are push notifications?
A: Push notifications allow you to be notified as soon as a new offer goes live from your favourite brand. To choose your favouirte brands, visit My Cloud and toggle on and off the brands.

Premium Offers and Subscriptions

Q: What are Premium Offers?
A: vouchercloud is free to download and free to use. There are thousands of venues where you can redeem our great offers and discounts. I guarantee there are no charges to enjoy these savings and no need to subscribe either! We have no plans to make the app paid for and will not be introducing a compulsory monthly subscription to use the app.

We have also secured a small number of exclusive 'Premium Offers' which offer a significant saving. There is a small one off payment to use a 'Premium Offer'. Frequent users can choose a subscription that unlocks ALL Premium Offers. The choice to subscribe to use a Premium Offer is entirely voluntary. These exclusive offers take time, effort and money to negotiate and we therefore ask you to 'share' with us a small part of your savings.

Q: What Subscription Types are available?
A: Single Use Subscription: This subscription allows for a one-off use of the selected premium offer. Single use offer prices may vary. Monthly Subscription: This allows you to use ALL offers on your app free of charge. You can subscribe for 1, 6 or 12 months. This would work out far cheaper if you are a frequent user.

Q: Where is my subscription status?
A: You will see your current subscription status in the Settings section of the app if you take out a monthly subscription.

Q: How do I pay for my premium offers or subscriptions?
A: The subscription costs are charged to your iTunes account in the same way as you pay for an application from the app store.

Q: Why do I get a message that I have already purchased this before?
A: Repeated use of the same subscription will see an Apple screen message come up - 'You've already purchased this'. Tap 'Buy' to use again.

Q: How do I turn my location on or off?
A: Go into the settings page and toggle the switch for location on or off. On means the phone automatically detects where you are and lists offers based on the radius set. Off means you choose the location.

Q: How do I control the radius of offers I see?
A: The radius can be set in the settings section of the app - slide the button to set the distance of offers to be shown, from 2 to 250 mile