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FAQs from trainline
Can I cancel a trainline advance ticket booking?
If you have booked a ticket type named ‘Advance Single’ or ‘First Advance Single’ you can change the date and time of your journey and buy tickets for the correct journey and receive a refund for the first tickets. Advance tickets are not refundable if you are not travelling anymore, or travelling on a different route.
Will I get a refund if my train is delayed?
Many train service providers with journeys bookable through the trainline offer compensation as part of the Delay Repay scheme. If you experience an unplanned disruption which delays your journey for more than 30 minutes, you may be eligible for compensation. Find your train company here to find make a claim.
How do I contact trainline?
The trainline team are a friendly bunch and are on hand to help with your online booking, payment and finding the cheapest rail fares too! Send an email, tweet them @thetrainline or pick up the phone to speak with the experts on everything rail related. The team are available every day of the week from 8 am to 10 pm- so the answer you need is always close at hand.
More about trainline
Cheaper Train Travel
By choosing trainline to book your rail tickets you’ll have access to more affordable travel options. With possible discounts of over 40%, you’ll have more in your pocket to spend when you arrive at your destination. There is a multitude of online tools available for savvy rail travellers to always find the best deal and ensure every journey is as cheap as it can be. There's money to be saved with flexible fares, railcard discounts and much more. Plus, it's worth signing up for cheap ticket alerts so you never miss out on low prices and always travel by train for less.
Read Trainline’s booking tips, use the station finder map, and read information about station opening times online to enjoy a smooth journey. To find out more about the variety of discounts available, visit the ‘Deals and Offers’ page here. Discover current special offers including % discounts, holiday package deals, free extras, 2 for 1 tickets and much more for future trips too with your Trainline voucher 2017! Check out Trainline’s traveller ‘Deal of the Day’ too - showcasing limited-time daily deals for local attractions, train travel specials and more.
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How do I use my trainline discount code?
- Select the discount code you wish to use and copy code
- Follow the link to the trainline website
- Start your search at Trainline.com by entering your departure and arrival locations, times and dates, passenger numbers and railcards where applicable
- Choose the ‘More Options’ button and scroll down to add your offer code into the promotional code box
- Click the ‘Get times and tickets’ button to view your fare options
- The prices shown will already include your discounts!
- Simply complete the payment and booking process as normal, checking out with your lower priced train tickets in tow!
vouchercloud Top Saving Tip
"At the checkout, choose the ‘self-service ticket machine’ option instead of paying for delivery. This option is free so you’ll save on postage costs! Simply collect your tickets in advance from your chosen collection point, or arrive at the train station early to pick your tickets up from the station ticket machine."
trainline Ticket Delivery
Self-service ticket collection is free. For postage costs see the trainline website.
trainline Refunds
Refunds or compensation may be available from selected operators if your train is delayed by more than 30 minutes. For full details see the trainline website.
Contact trainline
Trainline Contact Number
0871 244 1545 / 0333 202 2222