FAQs from Ancestry UK
How do I get a Ancestry discount code?
Browse the list of Ancestry deals. When you’ve found one you want to redeem, select the blue button—it’ll say ‘get code’, ‘get reward’, or ‘view discount’. You’ll be redirected through to the Ancestry website with the code automatically copied.
Does Ancestry.co.uk offer free trials?
You can start your journey of discovery with a complimentary trial at Ancestry.co.uk. You’ll get 14-days of discovery completely free, just remember that your subscription will be renewed unless cancelled 2-days before-hand. So should you want to cut your experience short, get in touch with the team on 0800 404 9723 to cancel your renewal, or end your trial via your account.
Will my Ancestry tree be kept private?
Members can choose to keep their family tree profiles visible to the public, private and searchable or private and non-searchable where your tree will only be visible to you and others you have invited to view it.
Born in 2002, Ancestry has allowed people everywhere to delve into their family history with just a few clicks. Getting started couldn’t be easier, with plenty of ways to search records dating back 100s of years, finding a hint and some insight into your family story really is at your fingertips. With censuses from as far back as 1841, you can see what occupation a great ancestor had in addition to bounds more information. You could even explore the card catalogue for military records, school directories and more from the UK as well as in locations further afield. This is the world’s biggest collection of family trees, and by becoming a member, you will join billions of profiles in the quest to know a little bit more about where their family roots lie. Always advancing in ways to make the discovery process more accurate, you can even get your DNA samples to help uncover distant relatives and more unique details about your family with ancestry.co.uk. Intrigued? Don't wait to be inspired, and why not check out the Ancestry blog too? There really is no better time to start exploring more of yourself and your history, so now you can look forward to really bringing your own story to life.
- Click to view the offer of your choice at vouchercloud
- Follow our link to go to ancestry.co.uk
- Click ‘Order now’ on the service of your choice and enter your contact information
- Any promo codes can be applied on the final checkout page.
- All other discounts which don’t require a code will be applied automatically.
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Viewing Ancestry DNA results
You will receive a notification email to let you know that your results are ready to view. Use the link provided or log in via your account and select the DNA tab.
To cancel your subscription, log in to your account and then select ‘Your Account’ in the scroll down menu from your name or username in the corner. Click the cancel link and fill in all the necessary details to continue to cancel your membership.
Call: 0-800-404-9723 (free of charge)
Find international numbers here.
Alternatively, you can email Contact Support via the online form.
Get in touch with customer services:
Monday - Friday: 9:00 am - 10:00 pm GMT
Saturday - Sunday: 9:00 am - 8:00 pm GMT.