Vouchercloud FAQs

General FAQs

Q: Is the vouchercloud site free to use?
A: Yes vouchercloud site is totally free to use.

Q: When is the voucher valid?
A: Any restrictions to the voucher will be listed in the terms and conditions for the voucher.

Q: How do I stay up to date with all of the best vouchercloud offers?
A: To get the latest mobile, printable and online voucher offers simply sign up to the vouchercloud newsletter and you will receive our top offers straight to your inbox!

Q: If I register will you send me lots of emails?
A: No, we take your privacy seriously and will only send you correspondence directly related to the vouchercloud app and vouchercloud website.

Q: How do I contact vouchercloud?
A: Your feedback is really important to us so please let us know what you think of vouchercloud and what offers you would like to see in the futurehttp://www.vouchercloud.com/contact

Q: Who are Invitation Digital?
A: When you make a purchase from vouchercloud or dealcloud you may see Invitation Digital listed on your bank statement. Please note that Invitation Digital is the parent company of vouchercloud/dealcloud and not a third party.

Q. How do you login with Facebook?
A: You can create a vouchercloud account using Facebook rather than registering an email address if you prefer, just select the Facebook option when you sign up. We will collect your name, email address, location and date of birth from your account and we may post on your wall when you use a voucher. If you would like to remove vouchercloud from your Facebook account simple visit the App section of Facebook to change the vouchercloud app settings.

Voucher Code FAQs

Q: What is a Voucher Code?
A: To make fantastic savings online a voucher code can be entered to give you an extra discount. Also known as promotional codes, e-vouchers or discount codes you simply enter them at the 'voucher redeem' area of the site to redeem the offer.

Q: When I click on the 'get deal' tab I'm directed to the brand's site, where can I find my voucher code?
A: The 'get deal' tab is a link that will take you directly to the existing promotion on the brand's site. You will not be given a code to enter at the point of checkout.

Q: Are Voucher Codes free to use?
A: All vouchercloud Voucher Code offers are free to use, we also give free membership to anyone who loves receiving our hottest deals.

Q: What do I do if a Voucher Codes does not work?
A: If you discover a Voucher Code that is not working please let us know as your feedback is very important to us http://www.vouchercloud.com/contact

Printable Voucher FAQs

Q: What is a Printable Voucher?
A: Printable Vouchers are offers that you can take along to restaurants, cafes, hairdressers, theme parks, etc. and hand over to receive a discount.

Q: Are Printable Vouchers free to use?
A: All vouchercloud Printable Voucher offers are free to use, we also give free membership to anyone who loves receiving our hottest deals.

Q: How do I get the Printable Voucher from the vouchercloud site?
A: When you click on the offer you will either be able to download the Printable Voucher straight away or you may be asked to complete a short registration on the stores website.

Vouchercloud mobile application FAQs

Q: How much does vouchercloud cost?
A: We want to help you save money. Vouchercloud is a free app!

Q: What happens if I redeem my voucher by accident?
A: Unfortunately you will not able to get the voucher back if you redeem it by accident. If you press 'use voucher' it will be redeemed and will show in your history. Please be very careful not to press redeem until you are ready to use it.

Q: is vouchercloud available on other phones?
A: We want to make vouchercloud available on every handset so everyone can enjoy the great savings. We will be rolling out the app onto other smartphones throughout 2010.

Q: How can I use an offer when there is no Internet or phone signal?
A: You can save you favourite offer in your cloud, by tapping the star icon in advance when you have a connection. This saves the offer on your device so you can use it later when there is no signal or Internet connection available.

Q: My offer has been rejected?
A: We take special care that all of our offers are honoured by the venue, but in the unlikely event of this happening you can report the problem to us by tapping 'Report' on the Redemption screen that is shown to the venue. Please ensure that you read the offer terms and condition before hand.

Q: I have an iPod touch. How do I use vouchers?
A: Using a voucher with an iPod touch is the same as using a voucher on the iPhone when offline. When your iPod has a connection, simply choose the offer you want and tap the star button. You can now use this voucher by going into the favourites section of 'My Cloud'.

Q: How do I use Voucher Codes?
A: We have secured some great deals to help you shop online. Simply tap icon in the category bar to view all our best Voucher Codes for online shopping. Tap chosen offer and enter your email address. We will send you the link.

Q: How do I see offers in a different city?
A: This is easy, either change your city from the settings menu or on the search bar tap 'Where?' and choose your city.

Q: What are featured offers?
A: Featured venues and offers are the hottest content vouchercloud currently has!

Q: What are push notifications?
A: Push notifications allow you to be notified as soon as a new offer goes live from your favourite brand. To choose your favouirte brands, visit My Cloud and toggle on and off the brands.

SMS offers

As of November 2012 we are no longer able to offer vouchers via SMS. Where possible we always try to provide a printable version of our mobile offers as well.

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