FAQs

Find the offer you fancy and tap Get code — we’ll copy it to your clipboard and send you through to the retailer. Paste it into the promo or voucher box at the checkout before you pay, and watch the total drop.

A code is a few characters you type in at the checkout. A deal needs no code at all — the saving applies automatically once you click through from vouchercloud. Either way, you start the same: tap the offer.

Usually not — most retailers allow a single code per order. If you’ve a few to choose from, go with the one that saves you the most. The offer terms will say if codes can be stacked.

Retailers set their own end dates, and the best offers go fast. We verify codes daily and mark expiry where we know it, but an offer can be pulled early. If one’s run out, there’s nearly always a fresh one on the retailer’s page.

No — grab as many codes as you like without signing in. An account just adds the good stuff: rewards, saved favourites and a faster run through the checkout.

Tap Sign in, then Forgotten password. Pop in the email you joined with and we’ll send a reset link straight away. Check your spam folder if it’s playing hard to get.

Yes — update it under My profile. We’ll fire a quick confirmation to the new address to keep your account secure, so click that and you’re done.

Head to My profile in your account settings, or drop us a line and we’ll close it for you. Your data is removed within 30 days in line with UK data rules.

A Reward is a digital gift card you earn for making a qualifying purchase through vouchercloud. Once it’s confirmed, you can spend it with a range of third-party merchants, up to its face value.

Sign in with a valid email, then click through to the retailer using the vouchercloud promotion link. Stay on their site, complete your purchase within the promotion period, and don’t cancel or return it. One catch — you can’t use any other voucher codes, coupons or gift cards on the order.

No — the two don’t mix. Reward promotions are separate from our discount codes, so if you apply any voucher code, coupon or gift card at the checkout, the purchase won’t qualify for a Reward.

We track your purchase with cookies, then wait for the retailer to confirm the sale. Verification times vary by retailer and can take a while — sometimes not until your cancellation window has passed (for a holiday, that could be after you’ve travelled).

As soon as the retailer verifies your qualifying purchase, we’ll email your registered address with confirmation and how to redeem it. Keep an eye on your inbox — and your spam folder — and make sure your email is up to date.

Yes. You’ll need to redeem your Reward within the time we specify, or it’ll be invalidated. The gift card itself may also carry the merchant’s own expiry date, so it’s best to use it sooner rather than later.

Make sure you were signed in when you redeemed and didn’t add another code on top, as that can break tracking. Rewards can take a few weeks to confirm — if it’s overdue, get in touch and we’ll chase it.

A few things can stop a purchase tracking: cookies being blocked or disabled, closing and reopening the browser mid-purchase, leaving the retailer’s site before paying, or using a voucher code. Switch cookies on and start from the vouchercloud link to give it the best chance.

Completely free on both iOS and Android. Some of our best codes are app-exclusive, so it’s worth having in your pocket.

Save favourites, get instant alerts the moment a code drops, and unlock app-only offers. It also remembers the brands you love so the right deals come to you.

Nine times out of ten an update sorts it. Make sure you’re on the latest version, check your connection, then try closing and reopening. Still stuck? A quick reinstall usually does the trick.

Pop your email into any sign-up box on the site. We’ll send our best hand-picked codes twice a week — no spam, promise.

Tap unsubscribe at the foot of any email, or manage it under Communication Preferences. You can step back in whenever you like.

Yes — pick your favourite categories and how often you’d like to hear from us under Communication Preferences, so you only get the deals that matter to you.

First, double-check the code, the minimum spend and any excluded items in the offer terms. Then try entering it again exactly as shown. If it still won’t budge, report it and try another — we’ve usually got a few.

Use Report a problem on the code screen. It takes a second and helps us pull dud codes fast — keeping things working for the next saver.

Only to run your account, show you more relevant offers and send what you’ve opted into — nothing more. The full detail lives in our Privacy Policy.

They remember your preferences and help us show offers that are actually useful to you. You’re in charge — manage them anytime in Cookie settings.

Email us with your request and we’ll action it in line with UK GDPR, usually within 30 days. You can ask for a copy of your data or have it removed.

Brilliant — head to Partner with us and our commercial team will get you set up and reaching millions of savvy shoppers.

Our team tests codes daily and pulls anything that’s expired or not working, so what you see is what you save.

Our Press page has the latest from the vouchercloud team and the right contacts for media requests.