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FAQs from ao.com
How much can I save with AO's Five Star Membership?
Five Star Membership costs £39.99 per year and gives you access to exclusive member prices, free delivery on all orders, and 100-day returns. Members often save more than the annual fee on just one or two purchases, making it great value for regular shoppers.
Do AO.com offer NHS discounts?
Yes, NHS workers can get discounts through the Blue Light Card scheme. This special programme recognises frontline workers and provides additional price cuts on top of regular promotions.
Can I get free delivery at AO.com?
Standard delivery is free on most orders, though charges may apply for remote areas. Five Star Members get free delivery on all orders with no minimum spend, while Click & Collect is free for smaller items at over 7,000 locations.
How much do I get for trading in old appliances?
You can receive a discount code worth up to £100 when you trade in old appliances like washing machines, fridges, or ovens. The exact amount depends on the type and condition of your appliance.
What's the newsletter discount for new customers?
New customers get £10 off their first order over £299 when they sign up for AO's newsletter. You'll also receive updates about upcoming sales and exclusive offers.
Does AO.com price match other retailers?
Yes, AO.com will refund the price difference if you find a product cheaper at a competitor within 7 days of ordering. They'll even match discount codes from other retailers during promotional periods like Black Friday.
When does AO.com have their biggest sales?
Black Friday is AO's biggest sale period, typically running for about four weeks from early November to early December. They also run seasonal sales like Autumn promotions with price cuts up to £800 off fridge freezers and discounts on major brands.
Can I save money buying multiple appliances together?
Absolutely! AO.com offers multi-buy price cuts of up to £150 when you purchase appliances together, such as pairing a fridge freezer with a washing machine. They also include attractive freebies with certain bundle offers.
What freebies does AO.com offer with purchases?
AO.com offers various freebies including a £30 gift card when you spend £600, PlayStation controllers with selected Sony TVs, and Bertazzoni cooker hoods with master series orders. Free installation is also available on selected large appliances.
How long do I have to return items as a Five Star Member?
Five Star Members get 100-day returns, which is significantly longer than standard return periods. This gives you plenty of time to make sure you're completely happy with your purchase.
Smart Ways to Save at AO.com
From exclusive discount codes to seasonal sales and membership perks, AO.com offers plenty of opportunities to save on home appliances and tech. Whether you're after a new washing machine or the latest Samsung TV, these money-saving tips will help you get the best offers without breaking the bank.
How Do I Use an AO Discount Code?
- Browse AO.com and add your chosen appliances to your basket
- Click on your basket to review your items
- Look for the 'Enter discount code' box during checkout
- Type in your valid code and click 'Apply'
- Your discount will be automatically deducted from your total
- Complete your purchase to secure your price cuts
Membership and Loyalty Benefits
Five Star Membership: Your Key to Exclusive Savings
AO's Five Star Membership is one of the best ways to unlock ongoing price cuts. For just £39.99 per year, you'll get access to member-only prices that can often beat their standard promotional offers.
Five Star Member Benefits
- Free delivery on all orders with no minimum spend
- Exclusive member prices on thousands of products
- 100-day returns instead of the standard return period
- Free recycling services for old appliances
- Priority customer support for faster assistance
Newsletter Sign-Up: £10 Off Your First Order
One of the easiest ways to save is by signing up for AO's newsletter. You'll get £10 off your first order over £299, plus you'll be the first to know about upcoming sales, seasonal promotions, and exclusive offers. It's a simple way to stay informed about the best times to buy.
Special Discounts and Trade-In Offers
Trade-In Discounts: Up to £100 Off
AO.com's trade-in scheme is perfect if you're upgrading old appliances. You can get a discount code worth up to £100 when you trade in items like washing machines, fridges, or ovens. It's an eco-friendly way to save money while ensuring your old appliances are properly recycled.
NHS and Blue Light Card Discounts
NHS workers and other emergency service personnel can access special discounts through the Blue Light Card scheme. This exclusive offer recognises the hard work of frontline workers and provides additional price cuts on top of AO's regular promotions.
Seasonal Sales and Special Offers
Black Friday and Autumn Deals
AO.com's Black Friday sale typically runs for about four weeks from early November to early December. During this period, you'll find discounts on hundreds of items from big brands like Dyson, Ninja, and Samsung. Recent Autumn promotions have included price cuts of up to £800 off fridge freezers and special offers on popular appliance brands.
Brand-Specific Savings
- 20% off selected Hisense kitchen appliances
- 10% off Hotpoint appliances
- £600 off selected Bertazzoni range cooker purchases
- 10% off selected Candy cooking appliances
- £50 off Samsung TV and soundbar bundles
Bundle Deals and Additional Perks
Multi-Buy Offers and Bundle Deals
Save up to £150 when you buy multiple appliances together. Popular combinations include pairing a fridge freezer with a washing machine, or bundling kitchen appliances for a complete home makeover.
AO.com also offers attractive freebies with certain purchases. These include PlayStation controllers with selected Sony TV orders and free Bertazzoni cooker hoods with master series purchases.
Gift Cards and Rewards
When you spend £600 or more, you'll receive a free £30 gift card that's redeemable at over 100 retailers. This effectively gives you extra spending power for future purchases or treats from your favourite shops.
Delivery Options and Price Matching
Free Delivery and Click & Collect Options
Standard delivery is free on most orders, though charges may apply for remote areas. For smaller items, you can use free Click & Collect at over 7,000 locations across the UK. Large appliances often include free next-day delivery, and many come with free installation services.
Premium Delivery Options
- Next-day/weekend delivery from £5
- Before midday delivery for £10
- 4-hour delivery windows starting at £20
Price Match Promise
AO.com will refund the price difference if you find a product cheaper at a competitor within 7 days of ordering. This includes matching discount codes from other retailers, giving you confidence that you're getting the best possible offer.
Clearance Section Savings
Don't forget to check AO.com's clearance section for significant price cuts on end-of-line products and display models. These items are often heavily discounted while still being brand new with full manufacturer warranties.
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