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FAQs from ao.com
How do I use an AO discount code?
Using an AO discount code is easy! Start by finding a valid code on vouchercloud. Then, shop for your desired items on AO's website and add them to your basket. At checkout, you’ll see a promo code box—simply paste your vouchercloud code there and click "apply" to see the discount deducted from your total. Easy!
What should I do if my AO promo code isn’t working?
If your promo code isn’t working, double-check for typos or missing characters. Ensure the code is valid and hasn’t expired, and confirm that your order meets any terms, such as a minimum spend or specific product categories.
If the problem persists, try clearing your browser cache or switching to a different browser. Alternatively, reach out to AO’s customer service team for assistance—or return to vouchercloud to grab an alternative code.
Can I combine multiple AO voucher codes?
AO typically limits customers to one voucher code per order. To get the most savings, choose the code with the biggest discount or best perks. However, you can still pair your chosen code with clearance section deals, free delivery offers or other AO promotions to maximise your overall savings.
Does AO offer free delivery?
Yes, AO provides free standard delivery to most UK areas on eligible orders. Want unlimited free delivery for a whole year? Consider signing up for AO’s Five Star membership for just £39.99 annually—it’s ideal for frequent shoppers.
What is AO’s return policy?
AO offers a 100-day return policy for unused items, allowing you to get a full refund. For items that have been used but are still in good condition, AO may offer a 50% refund. Specific terms and conditions apply, so it’s always best to review the return policy on AO’s website before sending anything back.
How can I track my AO order?
Once your order has been dispatched, AO will send you a tracking number via email. Use this number on AO’s website or the handy My AO app to monitor your delivery in real-time. The app even provides updates on estimated delivery times so you’ll know exactly when to expect your new appliance.
Does AO price match?
Yes, AO offers a Price Match Promise. If you find the same product cheaper at a competitor, contact AO’s customer service team with the details, and they’ll aim to match the price. It’s just one more way AO ensures you get the best deal possible!
What is the AO Five Star membership?
AO’s Five Star membership costs £39.99 annually and is packed with perks, including unlimited free delivery, exclusive member-only discounts, extended returns and free appliance recycling. It’s perfect for anyone who shops regularly with AO and wants extra savings and convenience.
Does AO offer installation services?
Yes, AO provides professional installation services for many appliances, including washing machines, cookers and more. You can add this service during checkout for a seamless upgrade. AO’s team will even disconnect and recycle your old appliance if needed—perfect for hassle-free home improvements.
When are the best times to shop for deals at AO?
You’ll find the best deals at AO during big sale events like Black Friday, Boxing Day and summer clearance periods. Keep an eye on AO’s 'Deals' page for year-round discounts on top brands. For extra savings, pair these offers with a vouchercloud discount code—it’s the ultimate money-saving combo!
Money-Saving Made Simple at AO
AO values the dedication of NHS staff and offers exclusive savings through the Blue Light Card scheme. If you’re an NHS worker, signing up for a Blue Light Card grants you access to fantastic discounts across a variety of categories. From energy-efficient washing machines to must-have tech gadgets, AO ensures you can shop for less.
For even bigger savings, head to vouchercloud and pair your Blue Light Card perks with the latest AO promo codes. It’s the perfect way to stretch your budget while upgrading your home essentials.
Student Discounts at AO
While AO doesn’t currently offer a dedicated student discount, there are still plenty of ways for students to save. Stay tuned to vouchercloud for AO voucher codes that make furnishing your student digs a breeze. From compact mini-fridges and smart kitchen gadgets to laptops and headphones, AO has all the essentials for a tech-savvy and budget-friendly student life.
Unlock Exclusive Deals with AO's Newsletter
Get the inside scoop on the latest deals by subscribing to AO’s newsletter. As a subscriber, you’ll enjoy early sale access, exclusive offers and occasional discount codes delivered straight to your inbox. Many new subscribers also receive a special welcome deal, giving you even more reason to sign up today. It’s the easiest way to ensure you never miss out on a money-saving opportunity!
AO Five Star Membership: Premium Perks for Frequent Shoppers
For just £39.99 a year, the AO Five Star membership offers unbeatable value for frequent shoppers. It’s packed with perks to save you time, money, and hassle. Here’s what you’ll enjoy as a member:
- Free & Unlimited Delivery: Get your purchases delivered free of charge, as often as you like—including next-day delivery (where available). Need flexibility? Upgrade to a timed delivery slot for a small extra fee.
- Exclusive Member Discounts: Unlock discounted prices across AO’s product range, plus access to weekly handpicked Star Deals—the best offers available, delivered straight to your inbox.
- Free Unpack, Remove & Recycle: Let AO handle the hassle. Members enjoy free unpacking of their new appliance, removal of all packaging and recycling of their old appliance, saving you time and effort.
- Extended 100-Day Returns: Changed your mind? No problem. Enjoy an extended return period of 100 days for extra peace of mind.
- Bonus Extras: Stay in the loop with exclusive competitions and giveaways—just make sure you’re subscribed to AO’s marketing emails to be the first to hear about them!
Why Join Five Star?
The membership quickly pays for itself. If you purchase one large appliance with delivery and recycling, you’ll already save more than the membership cost—plus, you’ll continue to enjoy discounts on every future order.
Whether you’re upgrading your home or replacing a single appliance, the AO Five Star membership is a savvy investment for year-round savings.
AO Price Match Promise: Get the Best Deal Every Time
AO’s Price Match Promise ensures you never pay more than you need to for your favourite appliances and gadgets. If you find the same product cheaper elsewhere, AO will match the price—even during sales or when discount codes are applied.
To request a price match, simply call AO’s friendly team on 0161 470 1100 with the product code and a link to the competitor’s price. If you’ve already purchased the item, don’t worry—if the price drops within 7 days of your order, you can submit a request through My Account, and AO will refund the difference within 3-5 days.
Keep in mind that the product must be identical, available for purchase from a UK-based retailer and exclude in-store-only deals or membership-exclusive discounts. AO makes it easy to shop confidently, knowing you’re always getting a great price!
When to Shop: The Best Times to Save at AO
AO’s sales events are packed with unbeatable bargains, offering discounts of up to 50% on popular products during Black Friday, Boxing Day and summer clearance sales. But the savings don’t stop there—AO frequently features promotions and flash sales throughout the year. Visit AO’s 'Deals' page regularly to snag incredible discounts, and don’t forget to stack these offers with vouchercloud promo codes for maximum savings.
Why Shoppers Love AO
AO has earned a 4.4-star rating on Trustpilot, cementing its reputation as a reliable retailer of home appliances and electronics. Customers consistently praise AO for its competitive pricing, vast product range and outstanding customer service. From simple online ordering to seamless delivery, AO is dedicated to providing a hassle-free shopping experience every step of the way.
AO's Top Picks
Looking for inspiration? AO’s top picks include energy-efficient washing machines, cutting-edge smart TVs and sleek kitchen appliances designed to simplify your life. Whether you’re after a built-in oven, the latest laptop or a stylish fridge freezer, AO has something to suit every home. Don’t forget to grab an AO voucher code from vouchercloud to enjoy these must-have products for less!
Delivery Information
AO offers free standard delivery on eligible orders to most UK addresses. Need your items in a hurry? Opt for next-day delivery for an additional fee. To make things even easier, you’ll receive a four-hour delivery window on the morning of your delivery. You can also adjust your timeslot for free through your AO account. For frequent shoppers, the AO Five Star membership provides unlimited free delivery, adding even more value to your purchases.
AO's Return Policies
Shopping at AO is risk-free thanks to its generous return policy. Unused items can be returned within 100 days for a full refund, including any delivery charges. For used items in good condition, AO offers a 50% refund subject to terms and conditions. This customer-friendly policy ensures peace of mind for every purchase.
Contact AO
Need assistance? AO’s customer service team is ready to help.
- Reach out on 0161 470 1200 for support with orders, price matching, delivery queries or general questions.
- Alternatively, you can email AO at customerservices@ao.com.