Our reward terms & conditions
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we offer digital gift card or other related rewards (“Rewards”) to you. By submitting your personal details or otherwise participating in our rewards scheme (“Promotion”), you agree to be bound by these terms and conditions.
1.2 Why you should read them. Please read these terms carefully before you participate in a Promotion. These terms tell you who we are, the terms applicable to the Promotion, how we will provide Rewards to you, the terms applicable to those Rewards, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, or there is anything you do not fully understand, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are Vouchercloud, a trading name of Invitation Digital Limited, which is a company registered in England and Wales. Our company registration number is 06570126 and our registered office is at Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Our registered VAT number is 936378977.
2.2 How to contact us. You can contact us by writing to our customer service team at email@example.com or Invitation Digital Limited, Merchants House, Wapping Road, Bristol, BS1 4RW, United Kingdom.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words "writing" or "written" in these terms, this includes emails.
3.1 For clarity, and in addition to those terms defined elsewhere in these terms and conditions, the following definitions apply:
Merchant - a third party merchant, whose details will be specified in the description of the Promotion.
Promotion Description - the webpage(s) which set out the description of the Promotion, including the information relating to the Reward, the exercise of the Promotion, the Promotion Link and Promotion Period, and any additional terms applicable to the Promotion.
Promotion Link - means the unique weblink provided for the purposes of participating in the Promotion, which will take you through to the relevant Merchant’s website.
Promotion Period - means the period during which the Promotion is available and during which a Qualifying Purchase must be made, as specified in the Promotion Description.
Qualifying Purchase - a purchase made with a Merchant via the Promotional Link which meets all criteria applicable to the Promotion for the provision of a Reward, which criteria may include (but will not necessarily be limited to) the type of product(s) or service(s) purchased, the value of the transaction, and/or the process followed for making the purchase.
4.1 Promotions are made available by us on a temporary, as available basis, and may be amended or withdrawn by us at any time. All Promotions are made available subject to these terms and conditions and any other terms shown in the Promotion Description.
4.2 The Promotions entitle you to receive a Reward by making a Qualifying Purchase during the Promotion Period. Please note that the Merchant is not associated with the Promotion in any way and the Merchant does not sponsor or endorse the Promotion.
4.3 In order to participate in a Promotion and be eligible for a Reward you must:
(a) be registered with Vouchercloud and have provided a valid email address;
(b) click on the Promotion Link designated in the Promotion Description;
(c) not leave the Merchant’s website as accessed via the Promotion Link prior to making a purchase;
(d) complete the purchase of the applicable products/services within the Promotion Period;
(e) not use any voucher codes, discount codes, or coupons (whether or not provided by Vouchercloud) when making a purchase; and
(f) not cancel or return the purchase.
4.5 In addition to tracking your purchase as described in clause 4.4, we also rely on verification from the Merchant that your Qualifying Purchase has been completed. The verification time and process varies depending on the Merchant and, in some cases, may not occur until your right to cancel the purchase has expired and/or the provision of the purchase has taken place (for example, if the purchase is a holiday, once you have returned from the holiday). We cannot be responsible for any delays or failures in the verification of your purchase caused by the Merchant.
4.6 Any attempt to participate in Promotions and/or become entitled to the receipt of a Reward by automated means or any other manner deemed fraudulent or improper by us shall be invalid.
4.7 In the event that you are not deemed eligible for a Reward, for example because your purchase was not successfully tracked, you did not make a Qualifying Purchase, or the Merchant has not verified your purchase, we shall not be obliged to provide any Reward to you. Any determination as to your eligibility shall be made by us at our sole discretion and all decisions are final.
5. Provision of the reward
5.1 On receipt of verification from the Merchant that you made a Qualifying Purchase, we shall email your registered email address with confirmation and details on how to redeem your Reward. We cannot be responsible for any confirmation emails which are lost during transmission or which do not reach you because you provided an incorrect or invalid email address or have spam blockers or similar features in place.
5.2 You must follow the instructions in the email and during the Reward redemption process in order to select and receive a Reward. You must redeem your Reward within the time specified by us from time to time. Failure to do so will result in the invalidation of the Reward.
5.3 Rewards are made available by us on a temporary, as available basis, and may be amended or withdrawn by us at any time. All Rewards are made available subject to these terms and conditions and any other terms applicable to the Reward, including the merchant terms & conditions applicable to selected Reward (see clause 5.7).
5.4 The provision of Rewards may be subject to other restrictions and limitations, including a number of Rewards per person or household per Promotion, which you agree to comply with.
5.5 Any attempt to redeem Rewards in contravention of these terms and conditions or any terms specified in the relevant Promotion Description shall be invalid and any such Reward may be revoked by us.
5.6 You are fully responsible for the safe keeping and proper use of a Reward on receipt. We cannot be held responsible for any lost or stolen Rewards and no replacements shall be issued under any circumstances.
5.7 If our supply of the Reward is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. In particular, we cannot be responsible for any delay or non-delivery caused by ISPs or your email or telecommunications provider, or the provision of incorrect or incomplete information by you.
5.8 Our Rewards allow you to purchase goods and/or services from third party merchants up to the applicable monetary value. The use of Rewards are subject to terms and conditions imposed by the merchant and you must comply with those terms and conditions when redeeming a Reward, which may include an expiry date on the validity of the Reward. We cannot be held responsible for any Reward which expires or is voided by the merchant in accordance with the merchant's terms and conditions.
6. Our responsibility for loss or damage suffered by you
6.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
6.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as summarised at clause 8.2; and for defective products under the Consumer Protection Act 1987
6.3 Limitation of liability. Except for those matters listed in clause 6.2 and where otherwise unlawful to limit our liability, our liability to you under this contract shall be limited to the value of the Reward in respect of which your claim is made.
6.4 We are not liable for business losses. We only supply Rewards for domestic and private use. If you use the Rewards for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
6.5 Disclaimer. Except as set out in these terms and conditions, our products and services, including Promotions and Rewards, are provided “as is” and “as available” without any warranties, whether express, implied or statutory. In particular, we do not warrant that the foregoing will be uninterrupted or error-free, or that they will be fit for any particular purpose. We shall not be liable for any claims, costs, losses, damages or expenses to the extent caused by any act or omission of yours, a Merchant’s, a merchant with whom a Reward is to be redeemed, or any other third party.
7. How we may use your personal information
(a) to administer the Promotion;
(b) to supply the Rewards to you; and
(c) to give you information about similar goods or services that we provide, but you may stop receiving this at any time by contacting us.
7.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
8. Other important terms
8.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
8.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
8.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
8.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
8.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the digital gift cards, we can still require you to make the payment at a later date.
8.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.