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FAQs from Hilton Hotels
Is Hilton Honors free to join?
Yes, completely free. You can sign up for Hilton Honors at no cost, either on hilton.com or when making your first booking. Once you're a member, you'll immediately get access to the Honors Discount rate, free standard Wi-Fi, digital check-in, and the ability to earn points on every eligible stay.
How much can I save with the Hilton Advance Purchase rate?
The Honors Discount Advance Purchase rate offers between 7% and 22% off the Best Available Rate when you book at least seven days before your check-in date. The exact discount varies by property. Keep in mind that this rate requires full non-refundable payment at the time of booking, so it works best for trips you're confident won't change.
Does Hilton offer a discount for AAA or CAA members?
Yes. AAA and CAA members can save up to 10% off the Best Available Rate at participating Hilton hotels and resorts. Simply select the AAA/CAA rate when searching for rooms on hilton.com or mention it when booking by phone.
Is there a military discount at Hilton Hotels?
Yes. Active duty military personnel, veterans, retired service members, and their families can access exclusive rates at participating Hilton properties. The discount is available when booking through Hilton's direct channels, and you may need to verify your eligibility during the booking process.
What is the fifth night free benefit on reward stays?
Hilton Honors members at Silver tier and above can get their fifth night free when booking a standard room entirely with points. So if you're redeeming points for a five-night stay, you'll only need to use points for four of those nights. There are no blackout dates on reward stays, and resort fees are also waived.
Can I earn Hilton Honors Points on car rentals?
Yes. Hilton Honors members can earn up to 5,000 bonus points and save on qualifying car rentals when booking with Alamo, Enterprise, or National. You can also earn points on Lyft rides at all membership tiers, and redeem points for Lyft credits.
What does the Breakfast Included package cover?
The Breakfast Included package provides daily breakfast for every registered guest for each paid night of your stay at participating Hilton brands. Here's what you need to know:
- Breakfast is served at the hotel's designated restaurant only. It excludes room service, alcoholic drinks, and gratuity.
- At Hilton Garden Inn properties, children aged 12 and under eat free when accompanied by a paying adult.
- At most other brands, children aged five and under eat free, up to a maximum of two children per room.
- At Canopy, Curio, Graduate, Tapestry, Tempo, and LXR hotels, only registered adults and children on the reservation receive breakfast.
- Blackout dates and cancellation restrictions may apply and vary by hotel.
What is the Experience the Stay package?
The Experience the Stay package includes an on-property credit you can spend during your stay, along with additional perks such as premium Wi-Fi and early check-in at participating hotels. It's a good option if you're looking to treat yourself a little without booking everything separately.
Do Hilton Honors Points expire?
Hilton Honors Points can expire if your account is inactive for 24 months. The easiest way to keep your points active is to earn or redeem points at least once within that window, whether through stays, credit card spend, car rentals, or other partner activity. Points have no blackout dates when redeemed for free nights.
Can I use a Hilton Gift Card to book a room?
Hilton Gift Cards can be used to pay for a room at checkout, but they cannot be used to hold or pre-book a reservation. Here's a quick summary of how they work:
- Accepted across all hotels and resorts in the Hilton portfolio.
- Can be used for dining, spa treatments, golf, retail purchases, and charges to your room.
- No expiry date and no purchase fees.
- Available in denominations from $25 to $500.
- Currently, they can only be purchased and shipped within the United States.
How to Save Money at Hilton Hotels
Hilton makes it easy to keep costs down, whether you're a frequent traveller or just planning a one-off trip. From advance booking discounts and loyalty rewards to regional offers and co-branded credit cards, there's a wide range of ways to get more value from every stay. Here's a practical breakdown of everything worth knowing.
How to Use a Hilton Discount or Promo Code
Applying a Hilton special offer code is straightforward when you know where to look. Follow these steps to make sure your discount is applied correctly:
- Head to hilton.com and search for your destination and travel dates.
- On the results page, look for promotional rates such as "Honors Advance Purchase" or "2X Points". These are applied by selecting the relevant rate, not by entering a code at checkout.
- If you have a specific promo code, select your room and proceed to the booking page. Look for the "Add a Special Rate" or promotional code field.
- Enter your code and click apply. The discounted rate should update automatically.
- Complete your booking with your Hilton Honors account logged in to ensure your points and member benefits are credited correctly.
If you're booking by phone, call +1-800-HILTONS (445-8667) and ask the agent to apply the relevant rate or plan code to your reservation.
Hilton Honors: Free to Join and Worth It
The Hilton Honors loyalty programme is free to sign up for, and membership pays off from your very first stay. As a member, you'll get access to the Honors Discount rate, free standard Wi-Fi, digital check-in, and the ability to choose your room before you arrive. You'll also earn 10 Base Points per $1 USD spent at most Hilton brands.
Hilton Honors Tier Benefits
As you stay more, you move up through four tiers, each one unlocking better perks:
- Silver (10 nights, 4 stays, or $2,500 USD spend): 20% points bonus, fifth night free on reward stays, free bottled water at select hotels.
- Gold (25 nights, 15 stays, or $6,000 USD spend): 80% points bonus, space-available room upgrades, daily food and beverage credit or continental breakfast.
- Diamond (50 nights, 25 stays, or $11,500 USD spend): 100% points bonus, executive lounge access, suite upgrades where available, premium Wi-Fi, and a 48-hour room guarantee.
- Diamond Reserve (80 nights or 40 stays plus $18,000 USD annual spend): 120% points bonus, guaranteed 4pm late check-out, and confirmable suite upgrades at booking.
New members also earn 3,000 bonus points across their first three stays, a handy head start towards a free night.
Advance Purchase: Save Up to 22% by Booking Early
If your plans are fixed, the Honors Discount Advance Purchase rate is one of the best ways to reduce your bill. Book at least seven days before check-in and you could save anywhere from 7% to 22% off the Best Available Rate, depending on the property. The trade-off is that payment is taken in full at the time of booking and the reservation is non-refundable, so it's best suited to trips you're confident about.
This rate is available exclusively through Hilton's own booking channels, including hilton.com and the Hilton Honors app.
Regional Deals: Up to 20% Off by Destination
Hilton regularly runs destination-specific promotions for Hilton Honors members. Currently available offers include:
- Up to 20% off stays across Europe and Africa for Hilton Honors members.
- Up to 20% off stays across the Middle East, Turkey, and Egypt, with flexible cancellation options.
- Up to 20% off the Stay Longer in Paradise package at select resorts in the Caribbean, Latin America, Hawaii, and French Polynesia.
These offers are worth checking before you book any international trip, as the savings can be substantial on longer stays.
Save More Based on Who You Are: Member Discounts Explained
AAA/CAA Members: Up to 10% Off
If you're a member of AAA or CAA, you're entitled to up to 10% off the Best Available Rate at participating Hilton properties. Simply select the AAA/CAA rate when searching for rooms on hilton.com or mention it when booking by phone.
Seniors: Up to 6% Off
Travellers aged 65 and over can save up to 6% off the Best Available Rate. This discount also extends to family members travelling together, making it a useful option for multi-generational trips.
Military Discount
Active duty military, veterans, retired service members, and their families can access exclusive rates at participating Hilton hotels. Eligibility is verified during the booking process, so have your details ready when you book.
Earn More Points with the 2X Points Promotion
Hilton Honors members can double their points earnings by selecting the 2X Points rate when booking. This means you'll earn a bonus equal to your Base Points for each eligible night, effectively doubling your rewards without paying extra. It's available at all hotels in the Hilton Honors portfolio, subject to availability.
Combined with the new hotel bonus of up to 5,000 additional points for stays of three or more nights at select newly opened properties, it's possible to build up your points balance quickly.
Accelerate Your Points with a Hilton Co-Branded Credit Card
For frequent Hilton guests, a co-branded American Express Hilton Honors credit card can dramatically speed up your points earning and unlock instant elite status. These are US-issued cards, so UK travellers should check availability in their region before applying. Here's a brief overview:
- Hilton Honors Card (no annual fee): Earn 7X points on Hilton purchases, complimentary Silver status, and a limited-time welcome offer of a $100 statement credit plus 100,000 bonus points after qualifying spend. Offer ends 29 July 2026.
- Hilton Honors Surpass Card ($0 intro fee, then $150/year): Earn 12X points on Hilton purchases, complimentary Gold status, up to $200 in annual Hilton statement credits, and 130,000 bonus points after qualifying spend. Offer ends 29 July 2026.
- Hilton Honors Aspire Card ($550/year): Earn 14X points on Hilton purchases, complimentary Diamond status, one free night reward annually, and 175,000 bonus points after qualifying spend. Offer ends 29 July 2026.
- Hilton Honors Business Card ($0 intro fee, then $195/year): Earn 12X points on Hilton purchases, complimentary Gold status, up to $240 in annual Hilton statement credits, and 130,000 bonus points after qualifying spend. Offer ends 29 July 2026.
Hilton Getaways: Bundle Your Trip for Extra Savings
Through Hilton Getaways (hiltongetaways.com), you can bundle your hotel stay with flights and car hire to unlock additional savings on your total trip cost. Packages are available for popular destinations including Oahu, Hawaii, and Las Vegas, with last-minute options also available. All Hilton Getaways bookings earn Hilton Honors Points, and new members receive 3,000 bonus points plus free Wi-Fi on their first Getaways stay.
Hilton Gift Cards
Hilton Gift Cards are available in denominations of $25, $50, $100, $250, and $500, with no purchase fees and no expiry date. They can be used across the entire Hilton portfolio for dining, spa treatments, golf, retail, and room charges. Please note they cannot be used to hold or book a room in advance, and are currently only available for purchase and delivery within the United States.
Contact Hilton Customer Support
For UK travellers, the best starting point for contact details is the Hilton international phone directory, available at hilton.com/en/help-center/global-phone-numbers/. This lists local numbers for your region. Additional contact options include:
- Advance Purchase changes: Call at least three days before your check-in date. US numbers: (800) 236-7113 or (972) 726-3361.
- Hilton Honors Aspire Card benefits: 855-292-5757 (US).