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FAQs from Staysure Travel Insurance
How much can I save as a new Staysure customer?
New customers can save 20% on their first travel insurance policy with Staysure's current welcome offer. This discount applies to both single trip and annual policies, though it excludes costs for pre-existing medical conditions and optional add-ons.
When should I choose annual travel insurance over single trip cover?
If you travel more than twice a year, an annual multi-trip policy is almost always cheaper than buying individual policies for each trip. You'll save both money and time while ensuring you're covered for every journey throughout the year.
Can I get free gift cards with my Staysure policy?
Yes! Staysure offers free £25 gift cards with orders over £95 and free £30 gift cards with orders over £140. They also occasionally run limited-time offers like £5 Amazon vouchers for purchases over £99.
How does Staysure's referral programme work?
When you refer a friend who buys their first Staysure policy, you'll receive a £10 Love2Shop gift card. Your friend gets 20% off their first policy purchase, making it beneficial for both of you.
What's the difference between Staysure's coverage levels?
Staysure offers three tiers: Basic (£129 excess), Comprehensive (£99 excess), and Signature (no excess). Choose based on whether you prefer lower premiums with higher potential out-of-pocket costs, or higher premiums with no excess to pay on claims.
How can I avoid paying fees for policy changes?
Use Staysure's online My Staysure Portal to make policy changes for free. If you call customer service for changes, you'll be charged a £15 fee.
When does Staysure run their biggest sales?
Staysure runs seasonal sales like their Summer Sale with 20% off selected policies, plus they participate in Black Friday and Cyber Monday events. New promotions typically appear monthly, and newsletter subscribers get early access to all deals.
Can I pay for my annual policy in instalments?
Yes, Staysure offers monthly payment plans for annual multi-trip policies through Premium Credit Limited. This lets you spread the cost instead of paying one large upfront amount.
Do I need to declare pre-existing medical conditions?
Absolutely. Being upfront about any pre-existing medical conditions is essential to ensure your policy remains valid. Failing to declare conditions can invalidate your policy and lead to rejected claims, resulting in significant financial loss.
What are Staysure's customer service hours?
Staysure's UK-based customer service team is available Monday to Friday 8:30am-8pm, Saturday 9am-5:30pm, and Sunday 10am-4pm. You can reach them on 0333 014 4512 or 0333 006 8052, or manage your policy online 24/7.
Smart Ways to Save on Staysure Insurance
From welcome discounts to referral rewards and seasonal sales, Staysure offers plenty of opportunities to cut your travel insurance costs. Whether you're planning a single trip to Spain or multiple European adventures, these money-saving strategies will help you get comprehensive cover without breaking the bank.
How Do I Use a Staysure Discount Code?
- Get a quote for your travel insurance on the Staysure website
- Select your preferred coverage level and any optional extras
- At checkout, look for 'Click here if you have a promotional code'
- Enter your discount code in the box that appears
- Click 'Apply' to see your savings reflected in the total
- Complete your purchase with the discounted price
Save 20% as a New Customer
First-time customers can save 20% on their travel insurance policy with Staysure's current welcome promotion. This discount applies to both single trip and annual multi-trip policies, making it a great way to try their service while keeping costs down. The offer is valid until 4 November 2025, though it doesn't cover costs for pre-existing medical conditions or optional add-ons.
Choose Annual Multi-Trip Cover Wisely
If you travel more than twice a year, an annual multi-trip policy is almost always cheaper than buying separate single-trip cover. This approach not only saves money but also saves time - you're covered for every trip throughout the year without needing to arrange new insurance each time.
Extended Trip Benefits
For travellers aged 70 and under, Staysure allows one trip per year to be extended from 50 to 100 days at no extra cost on annual policies. This flexibility is perfect for longer European adventures or extended visits to family abroad.
Earn Rewards with the Referral Programme
Staysure's referral programme benefits both you and your friends. When someone you refer buys their first policy, you'll receive a £10 Love2Shop gift card. Your friend gets 20% off their first policy purchase, making it a win-win situation for everyone involved.
Free Gift Cards with Larger Orders
Staysure rewards customers who choose comprehensive coverage with free gift cards:
- Free £25 gift card with orders over £95
- Free £30 gift card with orders over £140
- £5 Amazon voucher with insurance purchases over £99 (limited-time offer)
Choose Your Coverage Level Strategically
Staysure's three-tier system lets you balance premium costs with potential out-of-pocket expenses:
- Basic coverage: £129 excess - lowest premium, higher excess
- Comprehensive coverage: £99 excess - middle ground option
- Signature coverage: No excess - highest premium but no out-of-pocket costs for claims
Seasonal Sales and Ongoing Promotions
Monthly Sales Events
Staysure runs regular sales events throughout the year, including Summer Sales with 20% off selected policies. They also participate in major shopping events like Black Friday and Cyber Monday. New promotions typically appear monthly, so it's worth checking back regularly or subscribing to their newsletter for early access.
Payment Options: Spread the Cost
For annual multi-trip policies, you can pay in monthly instalments through Premium Credit Limited instead of one large upfront payment. This makes comprehensive coverage more manageable for your budget while still securing year-round protection.
Managing Your Policy Efficiently
Save Money on Policy Changes
Use Staysure's My Staysure Portal to make policy changes online for free. If you call customer service for changes, you'll be charged a £15 fee. The online portal is available 24/7 and lets you update your details, add trips, or modify coverage without any extra costs.
Newsletter Subscription Benefits
Subscribing to Staysure's newsletter is the best way to stay informed about upcoming sales and receive exclusive discount codes. Newsletter subscribers get early access to promotions before they're announced publicly, giving you the best chance to secure limited-time offers.
Contact Staysure Customer Service
If you need help with your policy or have questions about discounts, Staysure's UK-based team is available on 0333 014 4512 and 0333 006 8052. Their customer service hours are Monday to Friday 8:30am-8pm, Saturday 9am-5:30pm, and Sunday 10am-4pm. You can also process claims online through their website portal.