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FAQs from Deliveroo
Does Deliveroo offer a discount for new customers?
Yes — new customers can get a £0 delivery fee on their first order. It's a great opportunity to try the platform without paying extra to get your food delivered. Just check that your order meets any minimum spend requirements that apply.
How do I get free delivery on Deliveroo?
The most consistent way to get free delivery is through a Deliveroo Plus membership. Here's how the thresholds work by tier:
- Plus Silver: delivery fees waived on restaurant orders of £15 or more and grocery or retail orders of £25 or more.
- Plus Gold: free delivery on restaurant orders over £10 and grocery or retail orders over £15.
Several groups can also access Plus Silver for free, including Amazon Prime members, Blue Light Card holders, and verified students.
Can students get a Deliveroo discount?
Absolutely. Verified students at UK higher education institutions can get free Deliveroo Plus Silver for up to three years, covering delivery fees on eligible restaurant and grocery orders with no automatic paid renewal at the end. You'll also unlock 10% off at Wingstop on orders over £20, and 10% off at Boojum (Northern Ireland and Republic of Ireland only) on orders over £20 or €22. You need to be 18 or over and pass a student verification check to qualify.
Can I get Deliveroo Plus for free if I have Amazon Prime?
Yes. UK Amazon Prime members can claim 12 months of Deliveroo Plus Silver at no additional cost. The standard Plus Silver thresholds apply — delivery fees are waived on eligible restaurant and grocery spends once you meet the minimum order values. Your Plus Silver benefit lasts as long as you remain an active Prime member, and you won't be automatically moved onto a paid plan when the offer ends.
Is there a Deliveroo discount for NHS staff or key workers?
Yes — if you hold a Blue Light Card, you can claim 12 months of Deliveroo Plus Silver for free. This covers NHS staff, emergency services, armed forces, and other eligible key workers. The standard Plus Silver delivery thresholds apply, waiving fees on eligible restaurant and grocery orders for the full year.
What is Deliveroo Plus Gold and how much does it cost?
Deliveroo Plus Gold is the mid-tier subscription that offers free delivery on restaurant orders over £10 and grocery or retail orders over £15. It also includes exclusive partner offers and the On-Time Promise — if your order arrives more than 15 minutes late, you'll receive £5 credit to use on a future order. Pricing starts from £4.99 per month, depending on your account.
How does the Deliveroo referral programme work?
After placing your first order, you may receive a unique referral link by email. Share it with friends or family members who haven't used Deliveroo before, and when they place their first order using your link, you'll earn Deliveroo voucher credit added to your account within seven days. You can earn credit for up to 100 successful referrals. The link is for personal use only — sharing it on coupon websites or business accounts isn't allowed.
Can I cancel a Deliveroo order and get a refund?
You can cancel an order without charge if the restaurant hasn't started preparing it yet. Once preparation has begun, you'll be charged the full price for the items. If Deliveroo or the restaurant cancels your order, you won't be charged and any payment made will be refunded. New Deliveroo Plus subscribers also have a 14-day cooling-off period to cancel their subscription for a full refund.
Does Deliveroo have any regular weekly deals?
Yes — there are a couple of recurring offers worth knowing about. Every Monday, Deliveroo offers 50% off selected grocery items from supermarket partners including Sainsbury's and Co-op. From Monday to Thursday between 16:30 and 18:30, you can also order a family meal bundle for a flat £25 from participating restaurants.
Can I pay for a Deliveroo order using Klarna?
Yes. Deliveroo supports Klarna as a payment option for orders over £30. You can choose to pay immediately, pay later, or spread the cost across three instalments — handy if you're doing a larger grocery shop or splitting a group order.
How do I cancel a Deliveroo order?
If you need to cancel, head to the Deliveroo app or website, find your order in the "Orders" section, and if it hasn’t been prepped yet, you’ll have the option to cancel and get a refund.
How does Deliveroo’s rewards system work?
It’s simple! Order from the same restaurant three times in 30 days (with a minimum spend of £15 each time) and you’ll get a £6 reward voucher for your next order from that spot. Easy rewards for being a regular!
How do I find the best Deliveroo deals?
Check vouchercloud for exclusive discount codes, sign up for the Deliveroo newsletter, and make sure you’ve enabled app notifications to get all the juicy deals sent straight to your phone.
Can I order for collection on Deliveroo?
Yes, you can! If you want to skip the delivery fee, select the collection option on the Deliveroo app or website, then head to the restaurant to grab your order.
Does Deliveroo offer an NHS discount?
Deliveroo sometimes offers exclusive NHS discounts via verified discount platforms, but this isn’t always available. Keep an eye on vouchercloud and other trusted sites to catch the latest offers for our healthcare heroes!
Top Ways to Cut Costs on Your Deliveroo Orders
Deliveroo is one of the UK's most popular food and grocery delivery platforms, and if you know where to look, there's a genuinely impressive range of ways to spend less on every order. From a Deliveroo discount code at checkout to free membership tiers, weekly grocery deals, and loyalty card perks, this guide covers all the angles worth knowing about.
How to Use a Deliveroo Discount Code
Applying a promo code to your Deliveroo order takes just a few seconds. Here's how to do it:
- Head to deliveroo.co.uk or open the Deliveroo app and add your items to the basket.
- Proceed to the checkout page.
- Look for the "Promo code" or "Voucher code" field — it's usually displayed clearly near your order summary.
- Enter today's valid code exactly as shown and tap or click "Apply".
- Your discount will be reflected in your updated total before you confirm payment.
Worth noting: voucher codes generally can't be combined with other offers, and some have a minimum spend requirement, so check the terms before you checkout.
Free Delivery: What You Need to Know
Delivery fees on Deliveroo depend on your location, the restaurant you're ordering from, and whether you have a Plus membership. Here's a clear breakdown:
Deliveroo Plus Tiers and Free Delivery Thresholds
Deliveroo Plus is the platform's subscription programme, and it's one of the most reliable ways to keep delivery costs down if you order regularly.
- Plus Silver: delivery fees waived on restaurant orders of £15 or more, and on grocery or retail orders of £25 or more.
- Plus Gold (from £4.99/month): free delivery on restaurant orders over £10 and grocery or retail orders over £15. Also includes exclusive partner offers and the On-Time Promise (£5 credit if your order arrives more than 15 minutes late).
- Plus Diamond (invite only): all Gold benefits plus Priority Delivery on every order and an enhanced On-Time Promise worth up to £100 on restaurant orders.
Free Plus Membership: Who Qualifies?
Several groups can access Deliveroo Plus Silver completely free — no subscription fee required:
- Amazon Prime members: claim 12 months of Plus Silver at no extra cost through your Prime account.
- Blue Light Card holders: essential workers including NHS staff, emergency services, and armed forces can get 12 months of Plus Silver free.
- Students: verify your enrolment at a UK higher education institution and receive up to three years of Plus Silver for free.
- Vitality members: hit your monthly activity targets (4+ Stanleys) and redeem your points for 30 days of Plus Gold at no cost.
Deliveroo Student Discount
Students get a particularly strong deal on Deliveroo. Once you've verified your student status, you'll unlock free Deliveroo Plus Silver for up to three years — covering delivery fees on eligible restaurant and grocery orders, with no automatic paid renewal when your student period ends. On top of that, you'll get:
- 10% off at Wingstop on orders of £20 or more (excluding fees).
- 10% off at Boojum (Northern Ireland and Republic of Ireland only) on orders over £20 or €22.
- Access to exclusive student offers and rewards as they're added to the platform.
You need to be 18 or over and enrolled at a qualifying higher education institution to be eligible. Verification is required at sign-up.
Weekly Deals and Ongoing Offers Worth Bookmarking
Beyond membership perks, Deliveroo runs a solid set of regular promotions that are worth keeping an eye on:
50% Off Your Weekly Grocery Shop — Every Monday
Every Monday, Deliveroo offers 50% off selected grocery items from supermarket partners including Sainsbury's, Co-op, and more. It's a simple way to cut your weekly food bill without changing where you shop.
£25 Family Meal Bundles on Weekday Evenings
From Monday to Thursday between 16:30 and 18:30, you can order a family meal bundle for a flat £25 from a range of popular restaurants. It's a practical option for busy evenings when cooking from scratch isn't happening.
Earn Loyalty Points on Every Order
Deliveroo has integrated with several major UK loyalty schemes, which means you can earn points on your orders without doing anything extra — just link your card once and you're good to go:
- Sainsbury's Nectar: earn Nectar points on eligible Sainsbury's orders through Deliveroo.
- Morrisons More: Morrisons More card prices are available on grocery deliveries, so you pay the same as in-store loyalty pricing.
- Boots Advantage Card: earn Advantage Card points on all Boots products ordered through Deliveroo.
The Referral Programme: Earn Credit for Sharing
Once you've placed your first Deliveroo order, you may receive a unique referral link via email. Share it with friends or family (who must be 18+ and not living at the same address), and when they place their first order using your link, you'll receive Deliveroo voucher credit applied to your account within seven days. You can earn credit for up to 100 successful referrals. Just keep in mind the link is for personal use only — sharing it on coupon sites or business accounts isn't permitted and can lead to deactivation.
Flexible Payment: Pay with Klarna
If you'd prefer to spread the cost of a larger order, Deliveroo supports Klarna as a payment method on orders over £30. You can choose to pay now, pay later, or split the cost across three instalments — useful for bigger grocery shops or group orders.
Cancellations and Refunds: What to Expect
If you need to cancel an order, timing matters. Cancel before the restaurant has started preparing your food and you'll receive a full refund. Cancel after preparation has begun and you'll be charged the full item cost. If Deliveroo or the restaurant cancels your order, you won't be charged and any payment will be refunded automatically. New Deliveroo Plus subscribers also benefit from a 14-day cooling-off period, during which you can cancel for a full refund of your subscription fee.