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FAQs from MedExpress
Does MedExpress offer a discount for new customers?
Yes. New customers can currently get 25% off selected treatments. There's also a 20% off promotion running on selected orders. Check vouchercloud for a valid MedExpress discount code to apply at checkout and make sure you're getting the best available price on your first order.
Is there an NHS discount at MedExpress?
Yes. Eligible NHS and Blue Light Card holders can get 35% off their first MedExpress order. This is one of the largest discounts available on the site, so if you work in healthcare or the emergency services, make sure you verify your eligibility before placing an order.
Do MedExpress offer a student discount?
Yes. Verified students can access 30% off their first purchase through a third-party education discount platform. You'll need to verify your student status to unlock the saving.
How does the MedExpress referral programme work?
If you're an existing MedExpress customer, you can refer friends or family privately using your unique referral code. Here's what both sides get:
- Your friend receives £50 off their first order (minimum spend £99). They must be a new UK customer aged 18 or over.
- You earn £50 credit towards your next MedExpress order once their order is dispatched.
- You can earn up to £4,000 in referral credits within a 12-month period.
- Referral codes cannot be shared publicly on social media. Private sharing only.
- Credits expire 12 months after a successful referral.
Does MedExpress have a price match guarantee?
Yes. If you find the same treatment available for less at a listed competitor, including Boots Online Doctor, Superdrug Online Doctor, Lloyds Pharmacy Online Doctor, and others, you can submit a price match claim within 7 days of your purchase. MedExpress will credit the difference to your account, up to a maximum of £40. The minimum order value is £99.99, and you'll need to provide a screenshot and URL of the competitor's price. The price match can't be combined with other offers or discount codes.
What delivery options does MedExpress offer?
MedExpress offers several delivery options to suit different timescales and budgets:
- Royal Mail 1st Class, £2.90: Usually next working day.
- Standard delivery (1 to 3 days), £2.90
- Express delivery (24 hours), £3.95
- Special Delivery by 1pm, £5.95: Guaranteed next working day.
- Special Delivery by 9am, £13.95: Guaranteed next working day.
- Post Office Collection, £3.95: Usually next working day.
Orders placed before 4pm are dispatched the same day, subject to clinical approval. All delivery timescales begin once your treatment has been approved and dispatched.
Is MedExpress packaging discreet?
Yes, completely. All orders are sent in plain brown padded envelopes or plain cardboard boxes with no logos, branding, or pharmacy name on the outside. The only marking visible is your delivery address label. If you'd prefer not to receive a parcel at home, you can choose Post Office collection at checkout.
What payment methods does MedExpress accept?
MedExpress accepts all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay using PayPal or Apple Pay. Payment is taken before your order is dispatched.
Can I get a refund from MedExpress if I change my mind?
You can cancel your order and receive a full refund at any time before the prescription has been issued by the clinical team. Once a prescription is issued, the order cannot be cancelled or refunded under UK medicines regulations, even if the order hasn't been dispatched yet. If your treatment is assessed as unsuitable, no medication is supplied and any payment is refunded. Most refunds are processed within 3 to 5 working days, though it may take up to 10 working days to appear in your account.
How do I use a MedExpress promo code at checkout?
It's straightforward. Find a valid code on vouchercloud, then head to medexpress.co.uk and complete your free online consultation. If you're eligible and choose to proceed, continue to checkout and paste your code into the discount field before completing payment. Make sure the discount has been applied before you confirm your order.
How to Save Money at MedExpress
MedExpress makes it straightforward to access regulated treatments online, and there are more ways to save than you might expect. From first-order discounts and a price match guarantee to a generous referral scheme and NHS savings, here's everything you need to know to get the most from your order.
How to Use a MedExpress Discount Code
Applying a promo code at checkout is simple. Follow these steps to make sure your discount is applied correctly:
- Head to vouchercloud and find a valid MedExpress discount code for today.
- Click to reveal the code and copy it.
- Go to medexpress.co.uk and complete your free online consultation.
- If you're assessed as eligible and choose to proceed, add your treatment to your order.
- At checkout, paste your code into the discount code field and confirm it's been applied before paying.
- Complete your purchase using your preferred payment method. Visa, Mastercard, American Express, PayPal, and Apple Pay are all accepted.
New Customer and First-Order Discounts
If you're ordering from MedExpress for the first time, you're in a good position to save. There's currently 25% off selected treatments for new customers, a solid saving, particularly on weight loss treatments where prices start from £149. There's also a 20% off promotion running on selected orders, which is available more broadly. Both offers are well worth comparing before you place your first order.
NHS, Blue Light Card, and Student Discounts
35% Off for NHS and Blue Light Card Holders
If you work in the NHS or emergency services and hold a Blue Light Card, you can claim 35% off your first MedExpress order. That's one of the largest discounts available on the site, so if you're eligible, make sure you take advantage before placing your order.
30% Off for Students
Verified students can access 30% off their first purchase through a third-party education discount platform. If you're a student considering a treatment, verify your status first to unlock this saving before you order.
Refer a Friend and Earn £50 Credit
MedExpress has a referral programme that benefits both the person referring and the friend receiving the recommendation. Here's how it works:
- Share your unique referral code privately with friends or family (it cannot be shared publicly on social media).
- Your friend gets £50 off their first order over £99. They must be a new UK-based customer aged 18 or over.
- Once their order is dispatched, you receive £50 credit to use on your next MedExpress order.
- You can earn up to £4,000 in referral credits within a 12-month period, making this a genuinely valuable ongoing saving if you know several people who might benefit from the weight loss programme.
- Referral credits are valid for 12 months after a successful referral, so use them before they expire.
Price Match Guarantee: Up to £40 Back
MedExpress offers a price match programme against a wide list of UK online pharmacies, including Boots Online Doctor, Superdrug Online Doctor, Lloyds Pharmacy Online Doctor, Pharmacy2U, Zava, and others. If you find the identical treatment (same brand, strength, size, and quantity) available for less at a listed competitor, you can submit a claim and receive the difference credited to your account.
A few things to keep in mind:
- Claims must be submitted within 7 days of your purchase.
- The maximum credit is £40 per order.
- The minimum order value is £99.99.
- You'll need to provide a screenshot and a valid URL of the competitor's price.
- The price match cannot be combined with other offers or discount codes.
Delivery Options and Costs
MedExpress offers flexible delivery to suit different needs, with same-day dispatch available for orders placed before 4pm, subject to clinical approval. Here's a breakdown of the options:
- Royal Mail 1st Class, £2.90: Usually delivered the next working day.
- Standard delivery (1 to 3 days), £2.90: A cost-effective option if you're not in a rush.
- Express delivery (24 hours), £3.95: Faster turnaround for when you need treatment sooner.
- Special Delivery by 1pm, £5.95: Guaranteed next working day by 1pm.
- Special Delivery by 9am, £13.95: Guaranteed next working day by 9am.
- Post Office Collection, £3.95: Collect from your local Post Office, usually the next working day.
All orders are sent in plain, unbranded packaging with no logos or pharmacy name visible on the outside, so your delivery is completely discreet. Injectable treatments are sent in specialised refrigerated packaging to maintain their efficacy during transit.
Refunds and Returns: What You Need to Know
The MedExpress online consultation is free, and you only pay if you're assessed as eligible and choose to proceed. If treatment isn't suitable for you, no medication is issued and any payment is refunded. You can cancel your order at any time before the prescription has been issued by the clinical team. Once a prescription is issued, the order cannot be cancelled or refunded. This is a legal requirement under UK medicines regulations, not just a policy choice.
Most refunds are processed within 3 to 5 working days, though it may take up to 10 working days to appear in your account depending on your payment provider. If approved, refunds can be returned to your original payment method or issued as MedExpress account credit, which doesn't expire.
Subscriptions: Managing Your Treatment Plan
If you're on a recurring treatment plan, MedExpress offers a subscription service that automatically renews for the same period. You'll receive an email before each renewal, and you can modify or cancel your schedule at least 10 days before your next shipment via your account settings. If you cancel with less than 10 days' notice, you'll be charged for that shipment and the cancellation will take effect from the following month.