More about CeX
Why we love CeX
With over 25 years’ experience on high streets across the globe, CeX has earned a reputation for trustworthy trade-ins. A hotspot for collectors looking to complete their Blu-ray selection and games catalogues, people have previously enjoyed buying retro titles as far back as the Playstation 1 and HD-DVD era. Showing no signs of stopping, CeX has evolved to offer more to their community, growing out their phone, devices, repair and trade-in sections for a more convenient and inclusive shopping experience.How do I use my CeX voucher?
If you’ve got a CeX voucher to use, here’s how you redeem it online:
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Head onto the CeX website as normal and add whichever games, movies or electronics you want to your basket.
- When you’re done browsing, create an account or sign in to view your basket, then select ‘Pay Now’.
- At the payment screen, select the voucher tab highlighted in the screenshot below, then enter your voucher number, value and other details.
- Finally, click ‘Add Voucher’ to top up your order with your voucher credit, after which you’re free to finish paying.
vouchercloud Top Saving Tip
Check which star products are on sale whenever you visit to obtain new movies and bestselling phones for as much as 20% less.
CeX phones
Why pay hundreds more for a brand new iPhone or Samsung Galaxy when you can pick up a pre-used but perfectly working model from your nearest CeX. The brand accepts trade-ins of most modern editions of these two phone types, so if you’ve got an old model from your previous contract lying around, bring it in and see how much you can make!
CeX consoles
If you love a good gaming session and fancy a retro rewind, check your nearest CeX for a discount PS4, Xbox One or Nintendo Switch. This way you can enjoy previous console exclusives without shelling out hundreds extra for the privilege. If you’re lucky you might even encounter the likes of a Sega Megadrive or Nintendo Entertainment System, complete with age-old classics like Sonic the Hedgehog, Streets of Rage, The Legend of Zelda and Super Mario Brothers.
CeX delivery options
If you’re buying online, know you need not wait long or pay much to get your latest CeX purchase shipped straight to your door:
- Standard delivery (3-5 working days): £1.95 (free on orders over £100)
Returns to CeX
If you have any second thoughts about your latest CeX purchase, you have 14 days to return a product to your nearest CeX store along with the receipt for a refund. If you’re unable to make it instore, notify the team of your intent to return within 14 days, after which you’ll be given another 14 days to send back any unwanted items – along with their accessories – to the following address using the format below:
CeX Returns Order #
Unit A
Greycaine House
21 Greycaine Road
Watford
WD24 7GP
CeX opening times
To discover the opening times of your nearest CeX outlet, search via your address in the company ‘Stores’ directory.
Contact CeX
Whenever you’ve got a question for the experts at CeX, reach out to them using the methods below:
Submit a ticket: Message customer service online and await a reply.
FAQs: Check the support page for top queries regarding CeX trading, vouchers and returns.
Call your local store: Find the contact number through the stores directory.