FAQs from Heathrow Express
Can I use my railcard with Heathrow Express?
There are many different railcards that you can use to book for less with the Heathrow Express - from Family & Friends to the 16-25 Railcard option - be sure to use yours when you purchase tickets online or at the ticket office.
Can Heathrow Express accommodate those in need of special assistance?
To ensure that all customers can use the speedy service, the facilities have been designed to give easy access to those with disabilities or special requirements.
What if I leave something on a Heathrow Express train?
There is a lost property department, feel free to call the team directly on 0844 824 3115.
More about Heathrow Express
Since 1998, the trusty Heathrow Express has been providing a sterling service of frequent train rides to and from Heathrow Airport. Carrying 16,000 passengers per day on average, this is hands-down the speediest way to reach London Heathrow from the capital. With the first train leaving from Paddington at 5:10 (Monday to Saturday) and the last train at 23:25 - the Heathrow Express timetable offers sheer convenience for every type of traveller. For a business trip, family getaway or solo expedition, start by saving yourself the stress of getting stuck in traffic, of booking airport parking or splurging out on a hackney carriage - the Heathrow Express will ensure that your journey runs smoothly right from the start.
Though you’ll only be on board for a mere 15 minutes (a little more for terminals 4 and 5), you’ll still be able to enjoy free Wifi and even on board TV bringing you all the latest news. Everyone can unwind a little before a flight with the delightful facilities available. Heathrow Express won’t fail to impress you with its quality of service both online and onboard. You can count on friendly staff and even a News section online to enlighten your every query or wonder about this speedy service. With guides on luxury travel and how to enjoy London to the max with restaurant and shopping tips galore - this is a one-way ticket to a heightened experience for when you’re flitting in and out of the capital on the Heathrow Express.
How do I use my Heathrow Express promotion code?
- Choose your offer and head to heathrowexpress.com
- Search for your tickets, entering your promotion code in the space provided
- Click ‘get Prices & Book’ to see your fare options
- Choose your discounted rate of travel and continue to checkout securely.
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Check out the discount and deals' page for special offers and savings to be had on a whole host of ticket options.
Heathrow Express Ticket Confirmations
Tickets will be sent via email within an hour of booking online, be sure to contact them if you haven’t received yours and do check your junk folder.
Heathrow Express Refunds
You can apply for a refund by filling in the Customer Query Form.
Contact Heathrow Express
Call Customer Relations at your local rate on: +44 (0) 345 600 1515
Monday - Friday: 09:00-17:00 (GMT)
Write to:
Heathrow Express Customer Relations Department
Freepost RTXU-CZKK-YYEJ
The Compass Centre
Nelson Road
London Heathrow Airport
HOUNSLOW
TW6 2GW