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FAQs from Hobbs
Does Hobbs offer a discount for new customers?
Yes. New customers who sign up to receive the Hobbs newsletter can get 15% off a single full-price purchase. The discount code is sent by email and is valid for one transaction only. It can't be used on sale or reduced items, gift cards, or alongside any other promotion.
Is there a Hobbs discount for NHS staff or Blue Light Card holders?
Yes, Hobbs offers a 15% discount for NHS staff and Blue Light Card holders on full-price online purchases. You'll need to access the promo code through your Blue Light Card account and enter it at checkout. The discount applies online only and cannot be used on sale or reduced items, or combined with other offers.
How do I apply a promo code at Hobbs?
It's straightforward. Here's how to apply a hobbs discount code step by step:
- Add your chosen items to your shopping bag on hobbs.com.
- Click the bag icon to review your order.
- Find the promotional code field within the bag summary.
- Enter your code exactly as shown and click apply.
- Confirm the discount has been deducted from your total before completing your purchase.
Most codes are valid on full-price items only and cannot be used alongside other promotions.
Does Hobbs offer free delivery?
Yes. Hobbs offers free standard UK delivery on orders over £150. Orders below that threshold are charged £3.95. Click & Collect from most standalone UK Hobbs stores is also free, with orders ready in 3–5 working days or within 3 hours from selected stores. For US customers, free express shipping is available on orders over $350.
What is the Hobbs returns policy?
You can return most items within 30 days of receipt for a refund, provided they're unused and in their original condition with proof of purchase. Sale items must be returned within 14 days. Returning to a standalone UK Hobbs store is free. Postal returns are charged at £1.95 per order, which is deducted from your refund. Some items, including earrings, swimwear, nightwear, and gift cards, cannot be returned.
How does the Hobbs refer-a-friend scheme work?
When you refer a friend to Hobbs using your unique link, you both receive 15% off: you on your next full-price purchase, and your friend on their first order. Your friend must be a new Hobbs customer aged 18 or over. Your reward is valid for three months from the date it's earned and cannot be combined with other discount codes in the same order.
What is the Together with Hobbs loyalty programme?
Together with Hobbs is the brand's free loyalty scheme, open to UK and Republic of Ireland residents aged 18 and over. Members who subscribe to email communications receive benefits including a free birthday gift each year (no purchase needed), early access to sales, invitations to in-store events, and personalised offers. It's free to join and the birthday gift alone makes it worth signing up.
Does Hobbs have a sale on right now?
Yes. The Hobbs end of season sale is currently live with up to 50% off across a wide range of categories including dresses, coats, workwear, knitwear, footwear, and accessories. From 25th June 2026, an extra 15% off is automatically applied to sale tops and knitwear at checkout. New lines are being added regularly, so it's worth checking back often.
Can I get a price match at Hobbs if an item I bought goes on sale?
Yes. If an item you purchased online at Hobbs is reduced within 28 days of your order date, you can submit a price match request. If eligible, the difference will be refunded to your original payment method within 10 working days. Bear in mind that requesting a price match means you're committing to keeping the item.
What payment methods does Hobbs accept?
Hobbs accepts a wide range of payment options both online and in store. These include:
- Visa, Mastercard, Maestro, American Express, and JCB
- PayPal
- Klarna (buy now, pay later)
- Hobbs Gift Cards
Cheques, cash, and Hobbs Gift Vouchers are not accepted online or by telephone.
Your Complete Guide to Saving Money at Hobbs
Hobbs offers more ways to save than you might expect, from welcome discounts and loyalty perks to a generous end of season sale and specialist offers for NHS staff. Whether you're after a new work blazer, an occasion dress, or a classic coat, knowing where to look can make a real difference to what you pay. Here's everything you need to know.
How to Use a Hobbs Promo Code at Checkout
Applying a discount code at Hobbs is quick and straightforward. Follow these steps to make sure your saving is applied before you pay:
- Browse hobbs.com and add the items you want to your shopping bag.
- Click on your bag icon to review your order.
- Look for the promotional code or voucher code field in the shopping bag.
- Enter today's valid code exactly as shown and click apply.
- Check that the discount has been deducted from your total before proceeding to checkout and completing your purchase.
Keep in mind that most codes apply to full-price items only and cannot be combined with other offers or used on sale and reduced products. If a code isn't working, double-check the terms. Some are exclusive to new customers or specific product categories.
New Customer Welcome Offer: 15% Off Your First Order
If you haven't shopped with Hobbs before, signing up to the email newsletter is well worth doing before you buy anything. New subscribers receive a 15% discount on a single full-price purchase, delivered straight to their inbox. The code is valid for one transaction only and can't be used on sale items, gift cards, or in conjunction with other promotions. For a first full-price purchase, it's a solid saving, particularly on higher-ticket pieces like tailored jackets or premium knitwear.
Specialist Discounts: NHS Staff and Blue Light Card Holders
Hobbs offers a dedicated 15% discount for NHS staff and Blue Light Card holders on full-price online purchases. To redeem it, simply use the promo code provided through your Blue Light Card account at the online checkout. As with other Hobbs offers, this applies to full-price stock only and can't be stacked with other promotions or used on reduced items. It's a straightforward, reliable saving for those who qualify.
Refer a Friend and You Both Save 15%
The Hobbs refer-a-friend programme is genuinely two-sided. Share your unique referral link via email, Facebook, or other social channels, and when your friend completes their first order, you'll both receive 15% off. Your friend must be a new Hobbs customer aged 18 or over, and the reward is valid for three months from the date it's earned. You can refer up to five friends in any 24-hour period, though no more than 20 rewards can be earned within a 12-month window. Referral rewards can't be combined with other discount codes in a single order.
The Together with Hobbs Loyalty Programme
Joining the Hobbs loyalty scheme, Together with Hobbs, is free and open to UK and Republic of Ireland residents aged 18 and over. Members need to subscribe to email communications to access the benefits, which include:
- A free birthday gift each year, sent by email during your birthday month and redeemable in standalone stores or concessions (excluding John Lewis). No purchase required.
- Early access to sales, including end of season sale previews before they open to the public.
- Invitations to in-store events at your local Hobbs store.
- Personalised offers and promotions based on your shopping history.
It's worth signing up even if you only shop occasionally. The birthday gift alone has real value, and early sale access can mean first pick of the most popular reduced lines.
End of Season Sale: Up to 50% Off
The Hobbs end of season sale is one of the best times to shop, with discounts of up to 50% off across a wide range of categories including dresses, coats, workwear, knitwear, footwear, and accessories. From 25th June 2026, an additional 15% off is automatically applied to sale tops and knitwear at checkout. No code needed. Sale previews are available to loyalty members and newsletter subscribers before the sale opens to everyone else, so being signed up gives you a head start on the best stock.
Price Match: Claim a Refund If the Price Drops
If something you've bought from Hobbs online is reduced within 28 days of your order, you may be able to claim a refund of the difference. Submit a price match request and, if you're eligible, the difference will be refunded to your original payment method within 10 working days. Note that by requesting a price match, you're committing to keeping the item, so it's best suited to purchases you're already happy with.
Delivery Options at Hobbs
Hobbs offers several delivery options worth knowing about before you check out.
UK Delivery Options
- Free standard UK delivery on orders over £150. Orders under this threshold are charged at £3.95.
- Free Click & Collect from most standalone UK Hobbs stores, ready in 3–5 working days, or within 3 hours from selected locations.
- Next Working Day delivery for £5.95, with dynamic cut-off times shown at checkout.
- Nominated Day delivery for £5.95, excluding next day, Sundays, and bank holidays.
If you're just under the free delivery threshold, it's often worth adding a lower-cost item like a scarf or accessory to bring your order over £150 and avoid the delivery charge altogether.
International Shipping
- Free express shipping to the US on orders over $350. Orders under that threshold are charged $8.
- Ireland standard delivery is €7, with express available for €14.
- International delivery is available to over 200 locations, with costs calculated at checkout in local currency.
Returns: What You Need to Know
Hobbs has a 30-day returns window for most items bought online or in store, provided you have proof of purchase. Sale items need to be returned within 14 days. Returning to a standalone UK Hobbs store is free. Simply bring your delivery receipt and the refund will be processed to your original payment method. Postal returns via Royal Mail or Yodel are charged at £1.95 per order, deducted from your refund. Items must be unused, in perfect condition, and in their original packaging. Certain items, including earrings, swimwear, nightwear, and gift cards, cannot be returned for hygiene or policy reasons.
Payment Options at Hobbs
Hobbs accepts a wide range of payment methods, giving you flexibility at checkout. These include Visa, Mastercard, Maestro, American Express, JCB, PayPal, Klarna, and Hobbs Gift Cards. Klarna makes it possible to spread the cost of larger purchases, which can be useful for higher-value items like occasion wear or premium outerwear.
Need Help? Here's How to Contact Hobbs
If you have a question about an order, a return, or a hobbs promo code that isn't working as expected, you can reach the Hobbs customer service team by phone on +02088774001. It's always worth having your order number to hand to speed things along.
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