FAQs from Addison Lee
What do I do if my Addison Lee driver hasn’t arrived?
Using the Addison Lee app, you can track your driver and see how far away they are. You can also track your driver using the link sent to you by SMS when you make your booking.
What Addison Lee’s peak and off-peak hours?
Please see this page for a full list of Addison Lee peak/off-peak hours.
How much luggage can I take in an Addison Lee car?
This depends on the type of vehicle you’re travelling in. In a standard car, you can take up to 2 large bags and in large cars, you can take up to 4 large bags.
More about Addison Lee
Addison Lee’s goal has always been to put customers first and to provide a service that is a cut above the average taxi service. You’ll be travelling with experienced drivers, who have some of the highest standards in the business, and for a great price with an Addison Lee voucher. Likewise, you’ll be travelling in cars that are never more than three years old, and which provide complete connectivity, including 4G WiFi and every type of phone charger, in each vehicle. Each car is also climate controlled, and comes with tinted windows, meaning that your journey will be comfortable, relaxing and discreet. You can even take your bike on board with Addison Lee’s Cycle Cab service, which uses the spacious Ford Galaxy.
How do I use my Addison Lee discount code?
- Click on the discount you want and follow the link to the Addison Lee website.
- Choose the service you want and enter the pick-up and drop off addresses.
- Select the date, and enter your personal contact details.
- Add your payment details.
- If you have a discount code, you will need to sign in to enter it.
- Book your car.
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Have a look at Addlib, the Addison Lee blog, to find out about the latest promotions.