FAQs from Direct Ferries
What documents do I need to take when travelling on a Direct Ferry crossing?
If you’re traveling in a vehicle, it is a legal requirement to carry a valid driving licence, vehicle registration and vehicle insurance certificate. There's also specific regulations in different countries and you should check before travelling to make sure you're being compliant. If you're a foot passenger, you’ll only need your passport.
How will I know if my Direct Ferries ferry has been delayed?
You can check to see if your ferry is running on time or not by looking at the Travel Alerts page of the website.
Can I take a pet with me when travelling with Direct Ferries?
Most ferry companies allow the carriage of pets, but it will incur a small fee. The length and type of crossing will determine whether your pet stays in the vehicle or spends the crossing in a dedicated animal area. You will be responsible for complying with the regulations and requirements that may vary in each country or territory you are travelling to or from.
More about Direct Ferries
Direct Ferries is a multi-platform ferry ticketing service, offering over 2.5 million customers channel crossings across Europe and the rest of the world. Direct Ferries provide tickets for over 1.2 million crossings per year, working with around 200 Ferry companies (including Brittany Ferries, Stena Line, Balearia, P&O and Viking Line) and the Eurotunnel. You will find a vast array of information on the Direct Ferries website, so not only can you select your travel tickets, you can pick up lots of handy destination advice, port guides and detailed ship reviews written by travellers on the ferry lines.
There is also a comparison aspect to the booking system, so you get a list of available crossings from a range of ferry companies and can book according to your budget. Once you’ve set up an account and made your booking, you can login, and keep an eye on your current and past bookings. If you’d prefer to avoid air travel, Direct Ferries will become your new best friend when you’re looking at alternative ways to travel on foot, with your bike or in the car.
How do I use my Direct Ferries discount code?
- Check out vouchercloud.com for the latest deals.
- Go to the Direct Ferries website and type in your travel dates, mode of travel, timings and preferred destination.
- Click ‘search’ and wait for a list of options to appear.
- Compare the prices and pick your chosen ferry company.
- Click ‘book now’, enter your customer details and payment details.
- Your discount will automatically be deducted from the total.
- Confirm your booking.
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Contact Direct Ferries
Customer Services
Call: 08718 900 900
Opening hours: Mon - Fri: 09:00 - 18:00. Bank holidays: 0900 - 1500
Closed: December 25th, 26th, January 1st and Easter Sunday.
Delivery Details for Direct Ferries
There is no need for tickets to be delivered in the post. When you book a ticket you will receive an email booking confirmation which will either be exchanged for tickets or boarding passes at the port . You must remember to take your booking confirmation to the port.
Returning Items to Direct Ferries
Individual tickets have different cancellation policies. If your ticket permits you to cancel and get a refund, you can find out by logging into ‘My Account’ for further information or alternately talk to customer services.
Opening Times for Direct Ferries
If you have made a booking, the customer services lines are open 7 days a week
(Mon – Thu 09:00 to midnight, Fri 09:00 to 18:00, Sat 10:00 to 16:00 and Sun 10:00 to midnight)