FAQs from Lulu Guinness
Does Lulu Guinness offer free delivery?
Yes. Free UK standard delivery applies automatically on orders over £75. Below that threshold:
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Standard delivery: £4.95
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Next Day delivery: £10.00 (England only, orders placed before 3pm Monday to Thursday)
What is the Lulu Guinness returns policy?
Returns vary depending on your location:
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UK customers: free returns within 14 days of receipt using Royal Mail
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European and rest-of-world customers: must return within 28 days, with return postage at the customer's expense
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Refunds: typically processed within 14 days of the return being received
What payment options does Lulu Guinness accept?
Lulu Guinness accepts Visa, Mastercard, Amex, Maestro, PayPal, Apple Pay, and Shop Pay. You can also spread the cost using Klarna (pay in 30 days or 3 interest-free instalments) or Clearpay (4 automatic instalments on orders between £1 and £1,000).
How does the Club Lulu loyalty programme work?
Club Lulu is a free points-based programme with three tiers: The Key, The Salon, and The Pearl Room. Points convert into vouchers, starting at £15 per 150 points, and you can earn them by shopping, reviewing products, following on social media, and more. Higher tiers bring better voucher rates and delivery perks.
How do I get a discount on my first Lulu Guinness order?
Creating a free Club Lulu account earns you 50 points straight away, and signing up to the newsletter adds another 50 points. Those points put you well on your way to a £15 voucher reward, which is a practical head start before you've even placed your first order.
Does Lulu Guinness have a refer-a-friend scheme?
Yes. Refer a friend and they'll receive a £10 voucher to use on their first order (minimum spend £100, new customers only). You earn 50 Club Lulu Points once their purchase is confirmed, which count towards your next voucher.
Can I track my Lulu Guinness order?
Yes. Once your order has been dispatched, you'll receive a confirmation with tracking details. For any issues with tracking, the customer care team is available via live chat (Monday to Friday, 11am–5pm) or by email at [email protected].
Does Lulu Guinness offer a student discount?
There's no student discount programme at Lulu Guinness at the moment. The best alternatives for new shoppers are the Club Lulu welcome points (50 points for creating an account) and keeping an eye on the sale section, where selected items are currently up to 60% off.
Does Lulu Guinness sell gift cards?
Yes. Gift cards are available to purchase on the Lulu Guinness website and are delivered by email, making them a straightforward option if you're buying for someone else and want them to choose their own piece.
How long does delivery take from Lulu Guinness?
Standard UK delivery typically takes a few working days. If you need something sooner, Next Day delivery is available for £10.00 on orders placed before 3pm Monday to Thursday (currently for England addresses only). For international orders, delivery times will vary by destination.
Smart Ways to Save at Lulu Guinness
Lulu Guinness is one of those brands where knowing a few insider tricks makes a real difference to what you pay. Between the Club Lulu loyalty programme, current sale discounts of up to 60%, and a free delivery threshold that's easier to hit than you might think, there are several solid ways to get more for your money.
On this vouchercloud page you'll find the best current Lulu Guinness deals rounded up in one place, including any active Lulu Guinness discount codes and sale offers worth knowing about.
How to Apply a Lulu Guinness Promo Code at Checkout
Got a Lulu Guinness voucher code? Here's exactly how to use it:
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Add your chosen items to your bag on the Lulu Guinness website and head to checkout.
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Look for the field labelled 'Discount Code' or 'Promo Code' on the order summary page.
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Type or paste your code into the field and click 'Apply'.
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Check that the discount has been deducted from your total before completing payment. You should see the saving reflected immediately.
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If the code isn't working, check the minimum spend requirement, confirm the items in your basket are eligible, and make sure only one code is being applied. Most promotions cannot be used alongside other offers.
Up to 60% Off Selected Lines in the Current Sale
The Lulu Guinness sale is genuinely worth a browse right now. Several signature pieces are currently discounted by up to 60%, which is a significant saving on a brand that sits firmly in the luxury accessories space.
A few standout examples from the current sale:
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Luna Lip Stud Earring: now £24 (was £60), saving you £36
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Tuxedo Mini Collectible Charm: now £50 (was £125), saving you £75
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Grey Lady Lulu Knitted Sweater Jacket: now £48 (was £80)
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Union Jack Leather Luggage Tag: now £39 (was £65)
These are limited-time prices, so availability can change. It's worth checking the sale section sooner rather than later if something catches your eye.
Club Lulu: Earn Points and Turn Them into Vouchers
Club Lulu is Lulu Guinness's free loyalty programme, and it's one of the most rewarding reasons to shop directly with the brand. Points add up quickly, and they convert into real vouchers you can spend on future orders.
How to Earn Points
You can rack up points in several ways beyond just shopping:
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50 points for creating a free online account
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50 points for signing up to the newsletter
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25 points for leaving a product review
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25 additional points for adding a photo to your review
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10 points each for following Lulu Guinness on TikTok and Instagram
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50 birthday points every year
The Three Club Lulu Tiers
The programme has three tiers, and the benefits improve as your points balance grows:
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The Key Tier (0–599 points): Earn a £15 voucher for every 150 points (minimum £100 spend), plus exclusive launch previews and birthday points.
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The Salon Tier (600–1,199 points): All Key Tier benefits, plus a £25 voucher per 250 points (minimum £150 spend) and free standard delivery on orders over £50.
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The Pearl Room Tier (1,200+ points): All Salon Tier benefits, plus a £40 voucher per 400 points, free standard delivery on all orders, and VIP access to Sample Sales.
Creating your free account before you shop is the simplest first step. You'll start earning from your very first order.
Free UK Standard Delivery on Orders Over £75
Standard UK delivery costs £4.95, but it drops to free automatically when your order reaches £75. Given that many Lulu Guinness pieces sit at or above that price point, this threshold is often within reach without any extra effort.
If you need something faster, Next Day delivery is available for £10.00 on orders placed before 3pm Monday to Thursday (currently available to addresses in England only).
For returns, UK customers get free returns within 14 days using Royal Mail, which keeps the process straightforward if something isn't quite right.
If your order is close to the £75 threshold, checking whether a sale item or small accessory bridges the gap is worth a moment's thought before you checkout.
Refer a Friend and Both of You Benefit
Lulu Guinness runs a refer-a-friend scheme that rewards both sides. When a friend you refer makes their first qualifying purchase, they receive a £10 voucher to use on orders of £100 or more. As the referrer, you earn 50 Club Lulu Points once their purchase goes through, which count towards your next voucher reward.
The £10 voucher is for new customers only, so it works best when you're introducing someone to the brand for the first time. Sharing your referral link as soon as you sign up means you won't miss out if a friend is already thinking about buying.
Spread the Cost with Klarna or Clearpay
Lulu Guinness accepts a broad range of payment methods, including options that let you spread the cost of a purchase interest-free.
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Klarna: pay in full within 30 days, or split into 3 interest-free instalments
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Clearpay: 4 automatic instalments for orders between £1 and £1,000
Other accepted methods include Visa, Mastercard, Amex, Maestro, PayPal, Apple Pay, and Shop Pay. The flexibility here is genuinely useful if you're eyeing a higher-value piece and want to manage the outlay across a few weeks.
If you're planning a larger purchase, checking whether Klarna or Clearpay suits your situation before you checkout means you can spread the cost without paying anything extra.
Get in Touch with Lulu Guinness
If you need help with an order, the Lulu Guinness customer care team offers two ways to get in touch:
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Live chat: available Monday to Friday, 11:00am–5:00pm (GMT/BST) via the Lulu Guinness website
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Email: [email protected]
All Lulu Guinness products also come with a 12-month guarantee covering manufacturing defects in materials and workmanship from the date of purchase, so you have a clear route to support if anything isn't right.