FAQs from Go City
When does my Go City pass expire?
It depends on the pass type. Explorer and Essentials passes are valid for 30 days from the moment you activate your pass at your first attraction. All-Inclusive pass days expire at midnight on each day of use, regardless of what time you first used the pass that day, so it pays to start early.
What is Go City's Savings Guarantee?
If the total walk-up admission prices for the attractions you visit don't exceed what you paid for your pass, Go City will refund the difference. Submit your claim to [email protected] within 14 days of your pass expiring. Refunds go back to your original payment method within five working days of validation. Minimum visit requirements apply.
Are group discounts available from Go City?
Go City's passes are priced per person, and there's no confirmed dedicated group discount rate. That said, the Autumn Sale currently offers 10% off selected passes across multiple destinations, which applies however many passes you're buying, so it's worth factoring in if you're booking for a group.
Will my Go City pass include public transport?
No. Go City passes cover entry to attractions, tours, and experiences, but public transport is not included as standard. Check the specific inclusions for your chosen destination on the Go City website before booking, as the attractions covered vary by city.
Can I use more than one Go City promo code on the same order?
No. Only one code can be applied per order. If you have more than one Go City offer code available, use whichever gives you the larger saving on your chosen pass.
Is there a Go City discount for new customers or first orders?
There's no confirmed first-order discount from Go City at the moment. The best current saving for new and returning customers alike is the Autumn Sale: 10% off selected All-Inclusive passes across a range of destinations, available with a code from vouchercloud.
Is there a Go City student discount?
Go City doesn't currently advertise a dedicated student discount. The best saving available right now is the Autumn Sale, which takes 10% off selected passes across a range of popular destinations. It's also worth familiarising yourself with the Savings Guarantee: if your pass doesn't cover its cost in attraction entries, you can claim a refund on the difference.
Is there a Go City NHS or key worker discount?
Go City doesn't offer a confirmed NHS or key worker discount. If you're looking for the strongest saving available right now, the Autumn Sale is currently running across cities including London and Paris. You'll find the latest details on this vouchercloud page.
How is my Go City pass delivered?
Go City passes are fully digital — no physical ticket is posted to you. Your pass is either synced directly to the Go City app or delivered via a confirmation email. Activate it at the first attraction you visit, and it's ready to use from there.
What is Go City's returns policy?
Go City's primary value protection is the Savings Guarantee rather than a standard returns policy. If your pass doesn't save you money versus walk-up admission prices, you can claim a refund on the difference by emailing [email protected] within 14 days of your pass expiring. Minimum requirements apply, so check the terms at the time of booking.
Save Up to 50% on Sightseeing with Go City Passes
Go City makes it straightforward to see more and spend less on a city break. Their sightseeing passes bundle entry to multiple attractions, including museums, tours, and experiences, into a single digital pass. The savings compared to walk-up admission prices can be substantial: across their 28 destinations, pass holders can save up to 50% compared to standard admission prices when they visit multiple attractions.
The more attractions you visit during your pass period, the better value it becomes. This is the core reason travellers choose a sightseeing pass over individual tickets, particularly in cities like London, Paris, or New York where entry fees add up quickly. To get the most from your pass, plan your itinerary before you travel and prioritise the higher-priced attractions on your list.
There's also an active Autumn Sale offering 10% off selected passes across some of the world's most popular destinations. On this vouchercloud page you'll find the best current Go City deals and voucher codes rounded up in one place, so you can book with confidence.
How to Apply a Go City Voucher Code at Checkout
Applying a Go City promo code takes less than a minute. Here's exactly what to do:
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Choose your destination and pass type on the Go City website, then add it to your basket.
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Proceed to checkout and look for the field labelled 'promo code' or 'discount code' on the payment page.
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Type or paste your code into the field and confirm it. The updated price should appear immediately.
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If the saving isn't reflected, double-check the code applies to your chosen pass type and number of days, as some codes are valid on selected passes only.
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Only one code can be applied per order, so use the one that gives you the biggest saving.
If a code isn't working, check whether the pass is part of a sale, as promotional codes sometimes exclude already-discounted items. Live chat on the Go City website can help resolve any issues quickly.
Save 10% on Selected Passes in the Autumn Sale
Go City's Autumn Sale is currently live, with 10% off selected passes across a strong line-up of destinations. The offer covers All-Inclusive passes in cities including London, Paris, Las Vegas, Los Angeles, Chicago, Boston, New Orleans, San Diego, Oahu, and Miami, with various day-length options available depending on the city.
A Go City Discount Code is required to claim the Autumn Sale saving: enter it at checkout in the promo code field. The discount applies to the pass price at the time of booking, so it works on top of the inherent value of the pass itself.
Grab the current code from this vouchercloud page before heading to the Go City website to book.
Go City's Savings Guarantee: A Genuine Price Promise
Go City backs their passes with a Savings Guarantee, a straightforward promise that if the total walk-up admission prices for the attractions you visit don't add up to more than you paid for your pass, they'll refund the difference.
This matters because it removes the biggest worry about buying a sightseeing pass: what if you don't visit enough attractions to make it worthwhile? The Savings Guarantee means you're not taking a financial gamble.
What You Need to Know Before Claiming
A few things worth keeping in mind:
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Claims must be submitted to [email protected] within 14 days of your pass expiring
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Refunds are returned to your original payment method within five working days of validation
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Minimum visit requirements apply, so check the terms when you book
It's worth keeping a note of which attractions you visit and when, as that information will be useful if you need to make a claim.
Choosing the Right Pass: All-Inclusive, Explorer, or Essentials
Go City offers three pass types, and picking the right one for your trip affects how much value you get.
The All-Inclusive Pass
The All-Inclusive pass covers a set number of consecutive days. Each day expires at midnight regardless of when you first use it that day, so it pays to start early. This pass suits travellers who want to pack in as many attractions as possible over a short, intensive trip.
The Explorer and Essentials Passes
The Explorer pass lets you choose a set number of attractions from a list and is valid for 30 days from the date you activate it at your first attraction. The Essentials pass offers a more focused selection of experiences and is also valid for 30 days from activation. Both work better for a more relaxed pace, since the 30-day window gives you real flexibility.
All passes are delivered digitally, either synced to the Go City app or sent via confirmation email, so there's nothing to print or collect.
Get in Touch with Go City
Go City has a couple of straightforward ways to get help if you have a question about your pass or a booking.
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Email: [email protected] (for Savings Guarantee claims; submit within 14 days of pass expiry)
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Live chat: a chatbot is available directly on the Go City website for general queries
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