FAQs from Eve Lom
How can I get the best deals at Eve Lom?
To secure the best Eve Lom deals, sign up for their newsletter to receive £15 off your first £100+ order, join the rewards program for points on purchases, and regularly check the 'Sale' section. Keep an eye out for seasonal promotions and use voucher codes from trusted sources for additional savings on your luxury skincare haul.
Does Eve Lom offer free delivery?
Yes, Eve Lom provides free standard delivery on all UK mainland orders with no minimum spend. Your order typically arrives within 2-4 working days, and you'll receive two complimentary samples with every purchase, adding extra value to your skincare shopping experience.
What is Eve Lom's return policy?
Eve Lom offers a 14-day return policy from the date of delivery. If you're not satisfied with your purchase, contact their customer service for a returns authorisation number. They'll guide you through the process, ensuring a smooth experience. Remember, return postage is usually at your expense unless the product is faulty.
How does the Eve Lom Rewards program work?
The Eve Lom Rewards program allows you to earn 1 point for every £1 spent, plus 50 bonus points after your third purchase. Once you've accumulated 100 points, you can redeem them for £10 off your next order. It's an excellent way to save on your favourite skincare products and enjoy exclusive member benefits.
Are there any discounts for NHS staff?
Yes, Eve Lom offers a generous 12% discount for NHS staff. This discount applies to all products, including new releases and bestsellers. To claim this offer, you'll need to use a special NHS discount code during checkout.
How often does Eve Lom have sales?
While Eve Lom doesn't typically participate in traditional seasonal sales, they maintain a permanent 'Sale' section on their website. This section is regularly updated with discounted items, offering year-round opportunities to save on premium skincare products.
Can I get free samples with my Eve Lom order?
Absolutely! Eve Lom includes two free samples with every order, regardless of the order value. It's a fantastic way to explore new products or get travel-sized versions of your favourites. The sample selection changes regularly, allowing you to try a variety of Eve Lom's skincare offerings.
What are Eve Lom Discovery Sets?
Eve Lom Discovery Sets are curated bundles of mini-sized products, perfect for trying multiple items without committing to full-sized versions. They offer great value for money, are ideal for travel, and make excellent gifts. These sets typically include a range of Eve Lom's popular cleansers and skincare products.
How can I contact Eve Lom customer service?
You can reach Eve Lom's customer service team through the online contact form on their website. For more detailed inquiries, you can email them directly. They also have a comprehensive FAQ section on their site for quick answers to common questions about products, orders, and promotions.
Does Eve Lom offer next-day delivery?
Yes, Eve Lom provides next-day delivery for £5.95 if you place your order before 1 pm. They also offer a Saturday delivery option starting from £12. For those not in a rush, remember that standard delivery is free for all UK mainland orders, making it easy to enjoy Eve Lom's luxury skincare products.
Money-Saving Made Simple at Eve Lom
How to Use an Eve Lom Discount Code
Unlocking savings on Eve Lom's luxurious skincare range is easy with these simple steps:
- Browse Eve Lom's collection and add your chosen items to your basket.
- Click on the shopping bag icon when you're ready to checkout.
- Look for the "Promo Code" box in the order summary section.
- Enter your Eve Lom discount code carefully, avoiding extra spaces.
- Click "Apply" to see your discount reflected in the total.
- Complete your purchase and enjoy your premium skincare savings!
Exclusive Offers with Newsletter Subscription
Stay ahead of the curve with Eve Lom's latest products and promotions by signing up for their newsletter. As a welcome gift, you'll receive a £15 discount on your first order over £100. Subscribers enjoy additional perks:
- Early access to new product launches
- Exclusive offers and promotions
- Expert skincare advice and tips
- Updates on limited-edition collections
It's an effortless way to stay informed and ensure you never miss out on a great deal or coupon code for your favourite Eve Lom products.
Eve Lom Rewards: Earn and Save
Loyalty pays off at Eve Lom with their rewarding points program. Here's how you can maximise your savings:
- Earn 1 point for every £1 spent on Eve Lom products
- Receive 50 bonus points after your third purchase
- Redeem 100 points for £10 off your next order
- Enjoy exclusive member-only offers and early access to sales
The more you shop, the more you save. It's an excellent way to indulge in luxury skincare while keeping an eye on your budget. Points accumulate quickly, especially when combined with other promotions and Eve Lom promo codes.
Discover Deals in the Sale Section
While Eve Lom may not participate in traditional seasonal sales events, they offer a permanent sale section on their website. Here's why it's worth checking regularly:
- Year-round discounts on various products
- Opportunity to try premium skincare at reduced prices
- Rotating selection of items, so there's always something new
- Combine with other offers for maximum savings
To find these hidden gems, head to the "Sale" section under "Discover" on the Eve Lom homepage. It's a treasure trove of savings for savvy shoppers looking to indulge in high-end skincare without the hefty price tag.
Free Samples: Try Before You Buy
Eve Lom understands that investing in skincare is a personal journey. That's why they offer free samples with every order, allowing you to explore their range without committing to full-sized products. Here's what you need to know:
- Receive two free samples with every order
- Perfect way to test new products or travel-friendly sizes
- No minimum spend required to qualify for samples
- Samples change regularly, giving you a chance to try various products
This generous offer not only adds value to your purchase but also helps you discover new favourites that might become staples in your skincare routine. Keep an eye out for special promotions where you might receive deluxe-sized samples or even full-sized gifts with purchase.
Bundle and Save with Discovery Sets
For those new to Eve Lom or looking to try a range of products without breaking the bank, Discovery Sets are the perfect solution. These carefully curated bundles offer several benefits:
- Try multiple products at a lower price point
- Perfect for travel or as an introduction to the brand
- Great value for money compared to buying full-sized products individually
- Ideal for gifting or treating yourself
For example, Eve Lom offers a Discovery Set priced at £32, featuring mini versions of their popular cleansers and skincare products. It's an excellent way to experience the brand's bestsellers and find your perfect skincare match without a significant investment.
NHS Discount: A Special Thank You
Eve Lom recognises the hard work and dedication of NHS staff with an exclusive discount. If you're an NHS employee, here's what you need to know:
- Enjoy a generous 12% discount on your Eve Lom purchases
- Valid for all products, including new releases and bestsellers
- Easy to claim with a special NHS discount code
- A great way to treat yourself to luxury skincare at a reduced price
This offer is Eve Lom's way of showing appreciation for the incredible work of NHS staff. It's an opportunity to indulge in some self-care with premium skincare products at a more accessible price point.
Flexible Delivery Options
Eve Lom offers a range of delivery options to ensure your skincare essentials reach you when you need them:
| Delivery Type | Cost | Delivery Time |
|---|---|---|
| Standard Delivery | Free (UK mainland) | 2-4 working days |
| Next-Day Delivery | £5.95 | Next day (order before 1 pm) |
| Saturday Delivery | From £12 | Saturday |
| International Delivery | Free (under 2kg) | Varies by location |
Remember, all orders come with two free samples, adding extra value to your purchase. For the most up-to-date delivery information and any seasonal promotions on shipping, always check the Eve Lom website before placing your order.
Hassle-Free Returns for Peace of Mind
Eve Lom stands behind the quality of their products and wants you to be completely satisfied with your purchase. Their customer-friendly return policy includes:
- 14-day return window from the date of delivery
- Easy process to initiate returns through customer service
- Full refund on returned items (excluding return shipping costs)
- Option to exchange items if you prefer a different product
To start a return, simply contact Eve Lom's customer service team for a returns authorisation number. They'll guide you through the process, ensuring a smooth experience. While return postage is typically the customer's responsibility, Eve Lom covers the cost if the product arrives faulty or damaged.
Connect with Eve Lom Customer Service
Have questions about products, orders, or promotions? Eve Lom's dedicated customer service team is ready to help. Here's how you can reach them:
- Use the online contact form on the Eve Lom website for prompt assistance
- Email customer service for detailed inquiries or concerns
- Check the FAQ section on the website for quick answers to common questions
- Follow Eve Lom on social media @evelom for updates and to send direct messages
The team aims to respond as quickly as possible, ensuring you get the support you need to make the most of your Eve Lom skincare experience. Don't hesitate to reach out – they're there to help you achieve your best skin yet!
Stay Connected with Eve Lom
Stay up-to-date with Eve Lom for the latest skincare tips, product launches, and exclusive offers by following their social media channels:
Following Eve Lom on social media is a great way to stay informed about flash sales, limited-time offers, and skincare advice. You might even catch some exclusive social media-only promotions, so it's definitely worth hitting that follow button!