FAQs from Lumin
How can I redeem a Lumin discount code?
Scroll through our awesome Lumin deals. Click on the blue button for the one you want—it’ll say either ‘get code’, ‘get reward’, or ‘view discount’. If there’s a code for the offer, it’ll be copied to your clipboard, and you'll be taken to Lumin’s website to finish your purchase.
Does Lumin offer free delivery?
Free delivery is offered on any Lumin order exceeding £20, whilst those beneath only cost £2.90 to ship.
What is the Lumin free trial?
Lumin offers a 30-day trial for all new customers to try their choice of the classic, anti-fatigue or age management skincare sets, which can be cancelled at any time within the 30-day period.
Snag a saving on your essential skincare by taking a moment to follow these quick steps:
- Begin by picking an offer or discount code from our page, then use it by selecting the ‘Get Code’ or ‘View Discount’ button next to it.
- When choosing an offer that doesn’t feature a discount code, our link will instead take you to the respective product or category on the Lumin site which has your offer applied.
- If clicking a code, copy it before proceeding through to Lumin via our link to start your shop.
- Add whichever skincare solutions you desire, then select the shopping trolley icon in the top-right and click ‘Proceed to Checkout’.
- Paste your code in the box specified in the image beneath, then click ‘Apply’ to see how much your code has shaved off your order total.
Put yourself down on Lumin’s mailing list to be inundated with new products, quick tips and special offers throughout the year.
Lumin free trial
Like any good skincare brand, Lumin knows you’d like to try before you buy. With this in mind, a 30-day free trial is offered as standard to new customers. Pick from three skincare sets – classic, anti-fatigue or age management – to suit your skincare needs, then see the results within a month or cancel your trial if unsatisfied – that way you never spend a penny.
Lumin Heroes Program
Lumin loves to reward those who do their part and more for their community – be them healthcare workers, law enforcement, firefighters, charity staff or military vets. To give a little back to our local heroes, Lumin is ready to offer lifetime discounts to any qualifying essential worker. Contact the team (use info at the bottom of the page) and let customer service know your details and see if you qualify for a lifetime of discount skin serums!
Taking great pride in the success their skincare provides to customers worldwide, Lumin showcase some of their finest reviews from verified buyers on their website. If those testimonials aren’t enough to convince you, the page also highlights Lumin’s aggregated score from TrustPilot, giving you an instant idea of the brand’s success by bringing together over 10,000 customer reviews and counting.
Know you don’t need to wait long or spend much to get your newest serums shipped to your door:
Standard delivery (5-10 business days): £2.90 (free on orders over £20, excluding tax and VAT).
If you have a change of heart regarding your latest Lumin order, you will be entitled to a 50% refund providing it has not been longer than 60 days since you received your items. Be sure to email customer service (see below) with a photo of your refund parcel’s shipment to receive after picking a courier to guarantee your refund.
To discuss a product, order or issue with your account, get in touch with the Lumin team using any method below:
Write: Put a query through via the Lumin support portal.
FAQs: See here for quick answers to general questions.