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FAQs from OnBuy
Who are OnBuy?
OnBuy is a British online marketplace founded in the UK, selling millions of products across categories including Electronics, Home & Garden, Health & Beauty, and Toys & Games. Unlike some platforms, OnBuy doesn't sell products itself — it connects shoppers with third-party sellers, and it never competes against those sellers.
What's the difference between OnBuy and Amazon?
Both are online marketplaces, but OnBuy's key difference is its built-in cashback programme — every logged-in shopper earns at least 1% back on every purchase automatically. OnBuy also positions itself as a platform that never competes against its own sellers, which influences how products are listed and priced.
What is the minimum cashback I can earn at OnBuy?
Every logged-in OnBuy account holder earns a minimum of 1% cashback on all purchases. There's no cap on how much you can accumulate, and once your cashback balance reaches £5, you can withdraw it to a UK bank account.
How do I withdraw my OnBuy cashback?
Once your cashback balance reaches £5, you can request a withdrawal to a UK bank account. Here's how:
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Log in to your OnBuy account.
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Navigate to your cashback balance in your account settings.
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Select the option to withdraw your balance.
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Enter your UK bank account details if prompted.
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Confirm the withdrawal request.
Funds typically arrive within 3 to 5 working days. Alternatively, you can spend your balance on future OnBuy orders straight away, or simply let it build up over time.
Is there free delivery at OnBuy?
Yes — free delivery is available on millions of products across the OnBuy marketplace. Delivery costs vary by seller, so it's worth checking individual product listings. Where a delivery charge applies, it's shown clearly on the product page before you reach checkout.
What payment methods does OnBuy accept?
OnBuy accepts PayPal, credit card, and debit card at checkout. Buy now, pay later options are also available through Klarna and Afterpay where eligible, giving you some flexibility on larger purchases.
Is it easy to make returns on OnBuy?
Yes. OnBuy has a 30-day return window across the marketplace. To start a return, log in to your account, locate the relevant order, and follow the returns process from there. Bear in mind that any cashback earned on a returned order will be deducted from your cashback balance.
Does OnBuy offer a student discount?
There's no dedicated student discount programme at OnBuy. That said, the built-in cashback programme is open to all registered shoppers — earning at least 1% back on every purchase is a consistent saving regardless of whether you're a student, and the deals section regularly features significant markdowns.
Is OnBuy safe to shop with?
OnBuy is a legitimate, UK-founded marketplace. You can see seller details on each product listing before you buy, and the platform's cashback and returns policies are clearly stated. Paying via PayPal or credit card also gives you an additional layer of buyer protection on eligible purchases.
I see the same product at different prices on OnBuy — why?
OnBuy is a marketplace with multiple independent sellers, so the same product can appear at different price points depending on which seller is listing it. Each listing shows the seller's name and rating, so you can compare prices and seller reputation side by side before deciding who to buy from.
Save More Every Time You Shop at OnBuy
OnBuy has built its reputation as a British marketplace that genuinely rewards its shoppers. Between a cashback programme that applies to every purchase, steep markdowns across popular categories, and free delivery on millions of products, there are several solid ways to keep costs down here.
On this vouchercloud page you'll find the best current OnBuy deals and any available OnBuy discount codes rounded up in one place, updated regularly so you're always seeing live offers.
How to Apply an OnBuy Voucher Code at Checkout
Got an OnBuy promo code? Here's how to make sure it lands properly:
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Add your items to the basket and head to checkout.
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Look for the field labelled 'voucher code' or 'discount code' on the order summary page.
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Type or paste your code exactly as shown, as codes are case-sensitive.
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Click 'Apply' and check that the discount updates your order total before you pay.
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If the code isn't working, check the following:
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A minimum spend may apply
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Confirm the items in your basket are eligible
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Only one code can be used per order
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Codes may not apply to items already reduced in a sale, so it's worth checking the terms
Up to 61% Off Across Hundreds of Products
OnBuy's deals section is genuinely worth a browse. Discounts across Home & Garden, Health & Beauty, and everyday essentials are currently running well into double figures, and some products are marked down significantly.
A few standout examples from what's live right now:
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Extra Deep Fitted Sheet (White, Double): 61% off — down to £7.49
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Navy Blue Shaggy Rug (160cm x 230cm): 53% off — down to £34.99
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Denver 3 Drawer Bedside Cabinet: 52% off — down to £56.99
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Crushed Velvet Blackout Curtains (90" x 90"): 50% off — down to £36.99
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HOMCOM Foldable Walking Treadmill: 32% off — down to £88.79
These are open to all shoppers with no code needed. The reduced price is applied directly on the product page. It's worth checking individual listings regularly, as stock and pricing can change.
Earn Cashback on Everything with OnBuy Cashback VIP
This is where OnBuy really pulls ahead. Every registered, logged-in shopper earns a minimum of 1% cashback on every purchase, with no categories excluded and no minimum spend threshold.
OnBuy Cashback VIP: Boosted Rates After Your First Order
Make one purchase and you're eligible for OnBuy Cashback VIP status, which brings higher cashback rates and access to boosted deals across the site. To keep VIP status active, you need to shop at least once every 90 days, which is a low bar for anyone who shops here regularly.
Your cashback balance accumulates in your account and can be spent on future purchases straight away, saved up, or withdrawn to a UK bank account once your balance reaches £5. Withdrawals typically arrive within 3 to 5 working days.
One thing to note: if you return an item, any cashback earned on that order is deducted from your balance. If you've already spent it, the equivalent amount comes off your refund instead.
To start earning, create a free OnBuy account and make sure you're signed in every time you shop. Guest purchases don't earn cashback unless you create an account within 30 days of your order.
Free Delivery on Millions of Products
Delivery costs vary by seller on the OnBuy marketplace, but free delivery is available across a huge range of listings. It's worth filtering by free delivery when you're comparing options, as many products that are already discounted also qualify, which adds up.
Where free delivery isn't available, costs are shown clearly on the product page before you commit, so there are no surprises at checkout.
Easy 30-Day Returns
OnBuy operates a 30-day return window across the marketplace. If something isn't right, you have a full month to arrange a return, which is a reassuring safety net, particularly for larger purchases like furniture or fitness equipment.
Just keep the cashback policy in mind: any cashback earned on a returned item is deducted from your balance, or from your refund if the balance has already been used. It's a fair system and worth factoring in if you're on the fence about a big-ticket order.
For returns, the process is handled through your OnBuy account. Log in, find your order, and follow the returns steps from there.