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FAQs from Trip.com
Does Trip.com offer a promo code for new users?
Trip.com does offer promotional codes and coupons for new and existing users, which can be applied at checkout on prepaid bookings. You can find today's valid trip.com promo code listed on VoucherCloud. Just copy it and enter it during the payment stage. Keep in mind that coupons are single-use and can't be combined with other offers.
What is the 7.7 sale on Trip.com?
The 7.7 sale is one of Trip.com's biggest annual promotions. It runs from 7–10 July 2026, with the booking window extending to 19 July 2026. This is a Turkish lira promotion tied to routes departing from or arriving in Türkiye. It offers:
- Up to 500 TL off domestic flights and hotels
- Up to 1,000 TL off international flights and hotels
- Up to 60% off selected hotels in flash sales
- Up to 15% off flights booked during the promotional period
Coupons are limited and issued on a first-come, first-served basis, so it's worth booking early.
How do Trip Coins work and how much are they worth?
Trip Coins are Trip.com's loyalty currency, earned on bookings across flights, hotels, car rentals, and more. Every 100 Trip Coins is worth US$1.00 and can be used like cash on prepaid bookings. You earn different amounts depending on the product. For example, hotels earn 50 coins per $100 spent, while flights earn 20 coins per $100. Higher membership tiers earn more, with Diamond members earning double the coins compared to Silver members.
Can I earn Trip Coins without making a booking?
Yes. You can earn up to 1,200 Trip Coins per month by writing hotel reviews. Longer reviews earn more coins, and you get bonus coins for uploading photos or videos, posting within three days of your stay, or reviewing a hotel with fewer than 15 existing reviews. New members can also complete profile tasks through Trip Moments to earn a small number of starter coins.
What are the benefits of the Trip.com membership tiers?
Trip.com has six membership tiers: Silver, Gold, Platinum, Diamond, Diamond+, and Black Diamond. As you move up, you unlock better perks, including:
- Higher Trip Coin earning rates on every booking
- Free airport lounge access (requires one hotel booking in the past 12 months)
- Complimentary eSIM data packages for Platinum members and above
- Free airport transfer upgrades on designated car types
- No admin fees on eligible UK and European train refunds
- Free attraction tickets for Diamond+ and Black Diamond members
Black Diamond members, who must be invited, also receive 24/7 dedicated support and earn 200% more Trip Coins than Silver members.
Are there app-exclusive deals on Trip.com?
Yes, several of Trip.com's best perks are only available through the mobile app. These include:
- Free global eSIM data packages for Platinum members and above
- Free airport transfer model upgrades on designated car types
- No admin fees on eligible UK and European train refunds
- Free attraction tickets for Diamond+ and Black Diamond members
- App-exclusive deals on flights, hotels, and more throughout the year
The app also lets you contact customer service via a free internet call, which is useful when travelling abroad and you want to avoid international call charges.
How does Trip.com's flight and hotel bundle discount work?
If you book a flight through Trip.com, you can access "Flyer Exclusive" hotel discounts of up to 25% when you complete your hotel booking within 90 days of the flight purchase. These bundle bookings also come with a cancellation guarantee. If your flight is involuntarily changed and you can't arrive at the hotel on the check-in date, you can cancel the hotel booking free of charge.
Does Trip.com have a price guarantee on flights?
Yes. Once your flight payment is confirmed on Trip.com, the price is locked in and won't increase. If a ticket isn't issued due to a fault on Trip.com's side and the price has since gone up, Trip.com will cover the difference. Note that this guarantee doesn't apply to Ryanair bookings, and there are a few other exclusions, such as flights departing within two hours of booking.
Can I cancel a booking on Trip.com for medical reasons?
Trip.com has a special circumstance cancellation guarantee that covers situations such as hospitalisation, serious injury (including broken bones), pregnancy complications, or bereavement. To use it, you'll need to submit supporting documentation within one week of making your cancellation request. Standard cancellation terms vary by booking, so it's always worth checking the specific conditions for your travel product before you book.
How do I contact Trip.com's customer service?
Trip.com offers 24/7 customer support. The most cost-effective way to get in touch, especially when you're already travelling, is to use the free internet calling feature in the Trip.com app. It connects you to the support team at no charge, regardless of where in the world you are. Black Diamond members also have access to a dedicated relationship management team via app chat around the clock.
Your Complete Guide to Saving Money with Trip.com
Trip.com makes it easy to book flights, hotels, trains, and activities all in one place. With the right approach, you can save a meaningful amount on every trip. From a trip.com promo code at checkout to long-term loyalty rewards, there are plenty of ways to keep costs down whether you're heading to Tokyo, London, Dubai, or Bangkok.
How to Use a Trip.com Discount Code
Applying a discount code on Trip.com is quick and straightforward. Here's how to do it:
- Head to Trip.com and search for your flight, hotel, or travel product.
- Select your preferred option and proceed to the booking page.
- Look for the promo code or coupon field during the checkout process.
- Enter today's valid code and confirm it's been applied before completing payment.
- Finish your booking and enjoy the saving.
Keep in mind that coupons are single-use, cannot be combined with other offers, and are issued on a first-come, first-served basis. It's worth applying your code as soon as you're ready to book.
The 7.7 Sale: Discounts on Flights and Hotels
Trip.com's 7.7 sale is one of the platform's biggest annual events and it's currently live. This is a Turkish lira promotion tied to routes departing from or arriving in Türkiye, so the savings below are denominated in TL. Here's what's available:
- Up to 500 TL off domestic flights across Economy, Premium Economy, and Business class (one-way or return).
- Up to 1,000 TL off international flights departing from or arriving in Türkiye.
- Up to 500 TL off domestic hotel stays and up to 1,000 TL off international hotels.
- Booking window: 6–19 July 2026, with travel valid through to 8 July 2027.
- Checked baggage is included on selected routes.
Coupons are limited and allocated on a first-come, first-served basis, so booking sooner rather than later is worthwhile.
Flash Sales: Up to 60% Off Hotels
Running alongside the 7.7 sale, Trip.com's flash deals offer some of the steepest hotel discounts on the platform. For bookings made between 7–10 July 2026, you can find:
- Up to 60% off selected global hotels.
- Up to 40% off Candeo Hotels in Japan.
- Up to 50% off hotels in China.
- Up to 50% off Japan activities and tours.
- Up to 15% off flights booked between 6–19 July 2026, for travel from 13 July to 30 November 2026.
Flash deals move quickly, so it's worth checking the Trip.com promotions page regularly during this window.
Bundle Flights and Hotels to Save Up to 25%
One of the most consistent ways to reduce your travel costs on Trip.com is to combine your flight and hotel into a single booking. Travellers who book a flight through Trip.com can access "Flyer Exclusive" hotel discounts of up to 25% when they complete their accommodation booking within 90 days.
These packages also come with added peace of mind: if your flight is involuntarily changed and you can't reach your hotel on the check-in date, Trip.com allows you to cancel the hotel booking free of charge. That's a genuinely useful safety net for international travel.
Trip.com Loyalty Programme: Earn and Redeem Trip Coins
Trip.com's membership programme rewards you every time you book. You start at Silver tier automatically when you register, and progress through Gold, Platinum, Diamond, Diamond+, and Black Diamond as you book more.
How Trip Coins Work
Trip Coins can be used like cash on prepaid bookings. Every 100 Trip Coins equals US$1.00. Here's how many you earn per $100 spent:
- Hotels: 50 Trip Coins per $100
- Flights: 20 Trip Coins per $100
- Flight + Hotel: 35 Trip Coins per $100
- Cruises: 50 Trip Coins per $100
- Car rentals: 15 Trip Coins per $100
Earn More at Higher Tiers
Higher-tier members earn significantly more coins on every booking compared to Silver members:
- Gold: +20% more Trip Coins
- Platinum: +50% more Trip Coins
- Diamond: +100% more Trip Coins
- Diamond+: +150% more Trip Coins
- Black Diamond: +200% more Trip Coins
Boost Your Balance with Hotel Reviews
You can earn up to 1,200 Trip Coins per month simply by writing hotel reviews. Longer reviews earn more, and you get bonus coins for uploading photos or videos, posting within three days of your stay, or reviewing a hotel with fewer than 15 existing reviews.
App-Exclusive Perks Worth Knowing About
The Trip.com app unlocks a range of benefits that aren't available on the desktop site. If you book regularly, it's worth downloading for these alone:
- Free global eSIM data packages for Platinum members and above.
- Free airport transfer model upgrades on designated car types at over 700 airports worldwide.
- No admin fee on eligible train refunds for UK and European rail tickets.
- Free attraction tickets for Diamond+ and Black Diamond members.
- App-exclusive deals on flights, hotels, and more throughout the year.
The app also includes a free internet calling option via VoIP, which means you can reach Trip.com's customer service team at no charge. That's particularly handy when you're already abroad and want to avoid international call fees.
Seasonal Sales and Ongoing Promotions
Beyond the 7.7 event, Trip.com runs promotions throughout the year. Current ongoing deals include discounts on 4- and 5-star hotels for stays of three nights or more, as well as a rainy season travel campaign that encourages off-peak travel with lower prices and fewer crowds at popular destinations like Thailand, Japan, and China.
There's also a Taste of China buy-one-get-one-free offer on selected regional experiences, and special discount codes for China travel. These are useful if you're planning a trip to Shanghai, Beijing, or Hong Kong.
Price Guarantee and Flexible Cancellation
Trip.com offers a flight price guarantee: once your payment is confirmed, the price won't change. If a ticket isn't issued due to an error on Trip.com's side and the price has increased, the platform covers the difference. This applies to most bookings, though Ryanair flights are excluded from service guarantees.
For cancellations due to serious medical circumstances, such as hospitalisation, pregnancy complications, or bereavement, Trip.com has a special circumstance guarantee. Submit supporting documents within one week of your cancellation request to be considered.
Get in Touch with Trip.com
Trip.com offers 24/7 customer service across all channels. The most cost-effective way to get help while travelling is to use the free internet call feature in the Trip.com app. It connects you to the support team at no charge, wherever you are in the world. Black Diamond members also have access to a dedicated relationship management team available around the clock via app chat.