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FAQs from Virgin Atlantic Airways
What are the baggage allowances on Virgin Atlantic flights?
Economy class passengers are permitted one item of hold luggage up to 32kg and one item of hand baggage up to 10kg. For Premium Economy and Business Class there are more generous allowances.
How can I check in for my Virgin Atlantic flight?
Check in online using Virgin Atlantic’s mobile-friendly site, between 24 hours and 70 minutes before departure. This will issue you your boarding pass and give you option to select your seat. Alternatively, download the Virgin Atlantic app and check in there, check in at an automated airport kiosk, or check in the old-fashioned way, at the terminal, up to one hour before departure.
I have an early Virgin Atlantic flight, can I check my bags in the night before?
With Virgin Atlantic’s Twilight Check In service, you can drop your bags off the night before, get your beauty sleep, then turn up in the morning with your boarding pass, up to 50 minutes before boarding. It couldn’t be easier. Please note, Twilight Check In is available at London Gatwick only.
More about Virgin Atlantic
Starting out as a small record store in Notting Hill Gate, Virgin have expanded to become one of the world’s most iconic and recognisable brands, with Virgin Atlantic one of the best-loved premium British airlines. Taking off in 1984 with just one (borrowed) aeroplane, by the end of the 80s Virgin had amassed a fleet of Boeing jets and flown well over a million passengers. From the onset Virgin Atlantic have been changing the game, being the first airline to offer their customers individual TVs, a feature now standard on all long-haul flights. Today, the world-class airline is looking to the future, making huge steps towards becoming more environmentally sustainable. You might not notice that they’ve invested billions to develop new, carbon-neutral fuels, though, because your flight will be as slick and as comfortable as ever. No surprise, then, that the World Travel Awards recently named them Europe’s leading airline to North America. Wherever you’re headed, and whatever class you’re flying there in, Virgin Atlantic can promise you a smooth ride. With Virgin Atlantic, one thing’s for sure, change is in the air.
How do I use my Virgin Atlantic Discount Code?
- Select the voucher you’d like and click ‘view discount’,
- Click the ‘go to website’ button
- Select your destination and dates
- Pick your flight time and what class you’d like to fly in.
- Check your flight details are correct, then head to checkout with your payment and passport details handy
- Discounts are included in the final price.
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Join the Virgin Atlantic Flying Club to collect tier points and air miles.
Contact Virgin Atlantic
Reservations: 0344 874 7747
Flight Info: 0344 209 7770
Special assistance: 0344 481 4455
Special assistance: 0344 209 0747 (Minicom number for the hearing impaired)
Or you can take a look at the Customer Service Hub on their website.
Virgin Atlantic Opening Times
Virgin Atlantic reservations hotline is open 24 hours a day, and their special assistance hotline is open Monday - Friday 9am-6pm.
Airport opening times vary.
Virgin Atlantic Airlines Booking Amendments
You can view and amend your booking on the ‘My booking’ section of their website. Fees may occur.