FAQs from Alibaba.com
How does Alibaba prevent scams?
Providing a safe and secure environment for customers to do business is top of Alibaba’s priority list. The free Trade Assurance Order service has been put in place to cover buyers with 100% order protection. For further details, please see the Alibaba Help Center.
Can I cancel my Alibaba order?
If you no longer want your order, or you feel you have made a mistake, please contact your supplier first. Whether your order can be cancelled will depend on the order status and how far along it is in the shipping process. For a step-by-step guide to cancelling an order, please visit the Alibaba Help Center.
How can I leave a review for my Alibaba order?
You can leave feedback for your order and help out the Alibaba community by selecting ‘All Order’s within your account, refining the order type as ‘Completed’ and clicking the ‘Write a Review’ button beside the order in question. You will have the option to write a review for both the supplier and the product before you click ‘Submit’. Please be aware, you can only amend your feedback once within 30 days of submitting it.
More about Alibaba
Founded in April 1999, in Hangzhou China, the Alibaba Group’s mission is to help innovative sellers connect through a world-class online marketplace to move their products anywhere in the world. Acting as the middleman between buyers and sellers online, Alibaba has developed a loyal following with hundreds of millions of users worldwide. Whether you’re looking to load up on lifestyle products or get serious with your tech, you can do so for less with Alibaba by your side.
Home decor and accessories can quickly clock up in cost, so why not search Alibaba for all the wholesale gadgets an gizmos you could need? From curtain rails and fireplaces to home decor and cookware, you’ll find buying homeware in bulk has never been so affordable.
With a range that spans beauty products and fashion to machinery and appliances, plus the chance to request samples to ensure your money’s well spent, Alibaba is your new best friend when it comes to buying in bulk. Why shop anywhere else?
How do I use my Alibaba promotional code?
- Choose an offer you would like to use and copy the promo code if one is provided.
- Read the small print associated with your offer for specific instructions for redeeming your discount of choice.
- Follow the link to the Alibaba website where you can shop for your goods, and create an account to add to your shopping cart.
- You should see the option to add a promo code or coupon to your order at checkout in order to redeem your savings. However, some deals may apply your discount automatically, so you won’t have to do a thing!
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Download the Alibaba app to access millions of products, any time and in any place. Keep in touch with the latest offers and promotions in just a few swipes of a screen, so you can make your money stretch further, no matter what’s on your shopping list.
Contact Alibaba
Live chat with Alibaba via the contact page.
Alibaba Delivery Options
Delivery options are dependent on the seller you choose to buy from. Alibaba does not have specific shipping requirements, so negotiate with the seller to reach a deal that works for you both.
Returns to Alibaba
If you would like to return your Alibaba products, you can open a dispute and choose the correct options for your circumstances, including whether you would like to return your goods and why. When you reach an agreement with your seller, you will need to upload your return information and arrange to return the goods within 15 days. For more information, please visit the Alibaba Help Center.
Alibaba Opening Times
Alibaba is an online marketplace, but the live chat facility is open 24 hours, 7 days a week.