Ends 30 June
Ends 30 June
Ends 30 June
Ends 30 June
Ends 30 June
FAQs from Boots Online Doctor
How much can I save with a Boots Online Doctor student discount?
Students save 10% off services with a valid Boots Advantage Card and student ID. You'll need one of these valid IDs:
- University/College Student ID
- Digital Student Beans ID
- Digital UNiDAYS ID
- TOTUM+ card
The discount runs from 1st September to 31st August each year and must be reactivated annually at a Boots store.
Is delivery free with Boots Online Doctor?
Yes, delivery is free on almost all services. The only exception is temperature-controlled medications that require Royal Mail Special Delivery, which incurs an additional charge.
Can I earn Advantage Card points on online doctor services?
Absolutely. You'll earn 3 points for every £1 spent on consultations and treatments. Enhanced earning rates include:
- Parenting Club members: 8 points per £1 on baby products
- Over 60s Rewards members: 8 points per £1 on Boots brands
- Opticians & Hearingcare: 1 point per £1
- Instant Delivery orders: 1 point per £1 via Deliveroo & Uber Eats
What's the cheapest treatment available?
The most affordable treatments include:
- Morning after pill consultation: From £10
- Eczema treatments: From £15
- Acne treatments: From £16
- Erectile dysfunction treatments: From £16
- Migraine treatments: From £16
Do first-time customers get a discount?
Yes, new customers save 10% on orders over £25 when they sign up through the Boots app with an Advantage Card. This welcome offer applies to your first purchase across most treatment services.
Can I get a refund if treatment isn't suitable?
If clinicians determine treatment isn't suitable for you, any fees charged will be refunded within 8 business days. Refunds are processed via Stripe to your original payment card and may take 5-10 working days to appear on your statement. For testing services, you can return unused test kits within 14 days of delivery for a full refund.
How quickly are orders processed?
All orders are reviewed by clinicians within 24 hours. Test kits are dispatched the same day or next working day, with standard delivery taking 2-3 days via Royal Mail Tracked 48.
Are there any seasonal sales or special offers?
Yes, Boots Online Doctor runs seasonal promotions throughout the year. Newsletter subscribers receive discount codes straight to their inbox, and there are often special offers on services like hayfever treatment and stop smoking support.
Can I collect my order from a Boots store?
Yes, you can choose collection from over 2,200 Boots stores across the UK. This gives you flexibility if you prefer not to have treatments delivered to your home address.
What payment methods are accepted?
Credit and debit cards are accepted for all services. A temporary authorization hold may be placed on your funds until clinicians evaluate your service request, then finalized as a charge after clinical approval.
Smart Ways to Save at Boots Online Doctor
From student discounts to loyalty rewards and free delivery options, there are several ways to reduce your healthcare costs with Boots Online Doctor. These practical tips show you how to access quality medical care while keeping your budget in check.
How Do I Use a Boots Online Doctor Promo Code?
- Browse the available treatments and select your consultation
- Complete the online medical questionnaire
- At checkout, look for the promo code box
- Enter your valid discount code and click apply
- Review your discounted total before confirming payment
- Your order will be reviewed by clinicians within 24 hours
Save 10% with Student Verification
UK students can access 10% off Boots Online Doctor services with proper verification. You'll need a valid Boots Advantage Card plus one of these student IDs: University/College Student ID, digital Student Beans ID, digital UNiDAYS ID, or TOTUM+ card.
The discount activates from 1st September each year and runs until 31st August. You'll need to reactivate annually by presenting your Advantage Card and valid student ID at a manned till in any Boots store. Some exclusions apply, including NHS prescriptions and selected pharmacy services.
Save 10% on Your First Order
New customers can save 10% on orders over £25 when signing up through the Boots app with an Advantage Card. This welcome offer applies to your first purchase and works across most treatment services, from weight loss consultations starting at £100 to acne treatments from £16.
Free Delivery on Most Services
Boots Online Doctor includes free delivery on almost all services when selected. The only exception is temperature-controlled medications that require Royal Mail Special Delivery, which incurs an additional charge.
Quick Delivery Timeframes
- Order review: Within 24 hours by qualified clinicians
- Test kit dispatch: Same day or next working day
- Standard delivery: 2-3 days via Royal Mail Tracked 48
- Collection option: Available at over 2,200 Boots stores
Boots Advantage Card Rewards
Your Advantage Card works with Online Doctor services, earning you 3 points for every £1 spent. These points convert to approximately 3p in value (for example, 1,234 points equals £12.34 to spend).
Enhanced Earning Opportunities
- Parenting Club members: 8 points per £1 on baby products
- Over 60s Rewards members: 8 points per £1 on Boots brands
- Opticians & Hearingcare: 1 point per £1
- Instant Delivery orders: 1 point per £1 via Deliveroo & Uber Eats
You'll also unlock exclusive Price Advantage offers, receive a free Health & Beauty magazine, and get personalised offers through the Boots app.
Money-Back Guarantee
Boots Online Doctor offers comprehensive refund protection:
- Unsuitable treatment: If clinicians determine that a treatment isn't suitable for you, any fees charged will be refunded within 8 business days
- Test kit returns: You can return unused test kits within 14 calendar days of delivery for a full refund
Refunds are processed via Stripe to your original payment card and may take 5-10 working days to appear on your statement. Returns are at your own expense unless items were damaged or faulty upon receipt.
Newsletter and Account Benefits
Signing up for a free account gives you access to updates on new health services and exclusive offers. Newsletter subscribers receive discount codes straight to their inbox, helping you stay informed about seasonal promotions and special deals.
Treatment Pricing Overview
Boots Online Doctor offers transparent pricing across their service range:
- Morning After Pill: From £10
- Eczema Treatment: From £15
- Acne Treatment: From £16
- Erectile Dysfunction Treatment: From £16
- Migraine Treatment: From £16
- Contraceptive Pill: From £20
- Menopause Treatment: From £24
- Hair Loss Treatment: From £28 (or 67p per tablet)
- Home Testing Kits: From £40
- Facial Hair Removal: From £80
- Weight Loss Treatment: From £100
Contact Customer Support
If you need help with your order or have questions about savings opportunities, contact Boots Online Doctor customer service on 0203 3183773. They're available Monday to Saturday from 8:30am to 6:00pm, and Sunday from 9:00am to 2:00pm UK time. You can also send a message through your online account for non-urgent enquiries.