In its over two decades of service, Chiltern Railways has endured as one of the highest performing train operating companies in the UK. With performance statistics from customers ranging on average between 86% and 90%, regular travellers love that this is one of few train brands where delays and disruptions are the exception rather than the norm. In fact, 98% of Chiltern trains are recorded as running on time, an exceptional achievement for a company that tests itself against a 5-minute time window for punctuality compared to most other train companies who use a more generous 10-minute testing frame. Despite the majority of its five dedicated train routes providing transport between London, Birmingham and the West Midlands, Kidderminster workers can now also enjoy trains to and from the city as well (during peak times only).
- Click through our selection of vouchers to the deal that best suits your travel plans.
- When you’re using a discount code, keep it copied as you book your ticket.
- Once you’ve entered your journey details and have logged in, scroll down and paste your code in the box at the bottom of the ‘Review and pay’ screen to receive your discount.
Jot your name down on the Chiltern Railways email list and receive exclusive offers future train journeys.
What benefits do I get for riding with Chiltern Railways?
To help your journey fly by, Chiltern Railways offer free WiFi to all customers, all you’ll need to do once you connect is register once and you’re free to browse on every return visit. Even better, you can tune into Chill.tv via their WiFi to gain access to hundreds of hours of original programming to wind away your time.
Can I get details on Chiltern Railway’s car parking services?
Absolutely, find out about parking tariffs, buying season tickets and Chiltern Railway’s car parking locations in a single helpful resource page.
Can I bring a bike on my Chiltern Railways journey?
For the majority of Chiltern Railway trains, regular bikes are allowed as long as there is suitable space (this is subject to the staff discretion), however selected journeys at peak times will not allow bikes, so please check against their restricted times before heading out. Foldable bikes on the other hand are allowed on pretty much every service, on the condition that they are fully folder and stored without obstructing other passengers.
If you don’t have access to the Chiltern Railway’s app for Android and Apple phones, then you can quickly check the company’s Live Train Times page for the latest info.
Should a Chiltern Railways delay or cancellation disrupt your plans, you may be eligible for compensation by submitting a claim online. If your delay was out of the control of Chiltern Railways, then you will not be eligible for a partial or full refund.
To get help with any train troubles, give Chiltern Railways customer services a call on one of their two dedicated phone lines:
Customer Services: 03456-005-165 (Monday-Friday, 08:30-17:30)
Ticket Enquiries: 03456-005-165, option 1 & then 2 (Monday-Sunday, 07:00-22:00)
Write to:
Customer Services
Banbury ICC
Merton Street
Banbury
Oxfordshire
OX16 4RN
