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More about South Western Railway
Looking for great value train travel? South Western Railway offers customers amazing quality travel with low cost fares! It’s easy to book and save with SWR - head to the website or app to buy etickets or load your Touch Smartcard; view your tickets and journey history; reserve bike spaces; and get real-time train location updates - it’s all at your fingertips when you book online. Access great deals by adding your Railcard, opting for a GroupSave tickets or buying a Season ticket to save on your commute.
Easy online booking isn’t the only reason to travel by train. South Western Railway offers live onboard entertainment streaming on selected services - from hit films and series to sports updates and news, SWR|Stream is free to use, updated daily and, best of all, won’t eat into your mobile data. Whether you’re heading to London or the Isle of Wight, choose accessible, comfortable travel that’s better for the environment and better for your wallet - choose South Western Railway.
How do I unlock my South West train offers?
Select the offer you want to redeem and follow the link through to the South Western Railway website or app. Once you’ve selected your travel details, you’ll be able to paste your code in the ‘voucher’ section to redeem.
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Sign up to the South Western Railway mailing list for updates, offers and regular train news!
FAQs
Where can I find out about South Western Railway departure times?
Check out the online live timetable for updates on trains leaving and arriving at your station. You’ll be able to see live information for any train journey in Britain!
What can I do if my South Western Railway trip is delayed?
If delayed by 15 minutes or more, you can apply for a ‘delay repay’ - compensation for unscheduled delays on your trip. For a single or season ticket, you can be refunded 25% for delays between 15-29 minutes, 50% for delays between 30-59 minutes, and 100% for longer delays. For return tickets, you’ll be refunded half of these values, but will receive a full refund for delays of 120 minutes or more.
Can I travel with South Western Railway if I have limited mobility?
Yes, you can - the friendly team will be happy to help! To ensure there are staff available at the time of your journey, you can request assisted travel in advance online.
Contact South Western Railway
Give South Western Railway a call on 0345 6000 650 or get in touch through the website - you’ll find assistance with lost property and complaints, as well as contact details to chat with a member of the SWR team.
South Western Railway Delivery
Opt for an eTicket for paperless delivery. Choose ‘download a mobile ticket’ as your delivery option on the app, or 'deliver as eTicket’ if booking on the website. You can also load your SmartCard through the app, too!
South Western Railway Returns
You can apply for a refund if you didn’t make your journey, either because you changed your mind or disruptions meant you weren’t able to. You’ve got 28 days to apply online, and there may be an administration fee for change of mind refunds.