How do I use my Transport for Wales discount?
All discounts we advertise with Transport for Wales will be automatically incorporated into our offer, as there is no way to manually apply discount codes during the ticket booking process.
Money-saving made simple
Transport for Wales newsletter offers
When services and prices can change within weeks, it’s best to stay informed about something as pivotal as transport. If you’re likely to be travelling by train frequently, consider signing up for the Transport for Wales newsletter to keep on top of the latest developments. Besides keeping you one step ahead of the travel, subscribing to the company newsletter will also ensure you receive the latest special offers, so you can cut costs on journeys whenever and wherever possible.
Transport for Wales senior discount
Any senior citizens over looking to travel via train can apply for a Senior Railcard with Transport for Wales. Once received, any Senior Railcard owner is entitled to a full third off all rail fares nationwide. There’s no fine print for this discount either, so expect to save on every single journey with a Senior Railcard.
Transport for Wales delivery options
If you opt for a paper ticket, you can choose to get it delivered via one of the methods listed below:
- Royal Mail First Class (2-3 working days): £0.95
- Royal Mail Special Delivery Guaranteed by 1pm: £8.88
Returns to Transport for Wales
The refund policy on train tickets depends on the type of ticket you’ve bought, with advanced tickets for example being non-refundable but also exchangeable up to 18:00 the evening before the travel date. To see whether you’re eligible for a refund on your ticket, check out the TfW ‘Refunds’ page.
Contact details for Transport for Wales
Should you ever need help with your ticket or journey, there are several different options to get hold of a customer service rep:
Call: 03333 211 202
Email: customersupport@tfwrail.wales
WhatsApp: 07790 952 507
Twitter: @tfwrail