FAQs from City Cruises
Is there a student discount available?
Yes, students can save up to 30% on sightseeing tours with valid student ID verification. You'll need to present your student ID when attending the tour to qualify for the discount.
How does the City Cruises Rewards programme work?
It's free to join and you earn 1 point for every £1 spent on qualifying purchases. Every 10 points gives you £1 off your next booking. Points work across City Cruises UK, US, and Canada, but expire after 12 months of inactivity.
Can I get group discounts for large bookings?
Absolutely - the 21st passenger travels free when booking the same ticket type, with a maximum of 5 free tickets per group. School groups get even better deals with 1 free adult ticket for every 8 children booked.
Are there discounts for NHS workers and key workers?
Yes, key workers including NHS staff can get up to 30% off selected bookings. Verification may be required when booking to confirm your key worker status.
Do I save money by booking in advance?
Yes, you'll get 10% off sightseeing cruise tickets when you book 7 days or more in advance. Plus you'll have better availability and guaranteed pricing.
What's the cancellation policy if my plans change?
Standard cruises are non-refundable but you can reschedule or get a gift card up to 48 hours before your cruise. For more flexibility, add Ticket Assurance at booking which allows cancellation up to 2 hours before departure with full refund.
Can I use gift cards to save money?
Gift cards from £25 are available and work across City Cruises UK and US adventures. They're great for budgeting or as gifts, and can be used for online bookings and upgrades.
Are there special discounts for disabled passengers?
Freedom Pass holders get 50% off sightseeing tickets automatically at checkout. Carers accompanying disabled passengers also get 50% off with a valid disability badge, but this discount is only available at pier ticket booths.
When are the best times to find seasonal sales?
City Cruises runs special promotions around major holidays like Mother's Day (cruises from £36), Christmas, and Valentine's Day. Sign up for their newsletter to get early access to seasonal sales and exclusive promotional codes.
Smart Ways to Save at City Cruises
From exclusive discount codes to group savings and loyalty rewards, City Cruises offers plenty of opportunities to enjoy London's waterways for less. Whether you're planning a romantic dinner cruise or a sightseeing adventure, these money-saving tips - including advance booking discounts - will help you get the best value.
How Do I Use a City Cruises Discount Code?
- Browse available adventures on the City Cruises website and select your preferred cruise
- Choose your date, time, and number of passengers, then click 'Add to Basket'
- Review your booking details and click 'Proceed to Checkout'
- Look for the 'Coupon/Voucher Code' section during checkout
- Enter your discount code and click 'Apply' to see your savings
- Complete your booking with the discounted price automatically applied
City Cruises Rewards Programme Benefits
The free City Cruises Rewards programme is one of the best ways to save money on repeat bookings. Here's how it works:
Earning Points
- 1 point per £1 spent on qualifying purchases across City Cruises adventures
- Points are earned on pre-tax amounts for cruises, tours, and outings
- Works across City Cruises UK, US, Canada, and Niagara City Cruises
Redeeming Rewards
- £1 off for every 10 points earned - simple and straightforward
- Use points on future cruise bookings and sightseeing adventures
- Points expire after 12 months of account inactivity, so use them regularly
Student and Key Worker Discounts
City Cruises recognises students and key workers with special pricing that can save you up to 30% on bookings:
Student Savings
- Up to 30% off sightseeing tours with valid student ID
- Student verification required when attending tours
- Discount applies to most regular sightseeing adventures
Key Worker Discounts
- Up to 30% off bookings for NHS workers and other key workers
- Available on selected cruises and outings
- Verification may be required at time of booking
Group Booking Discounts
Planning a group outing? City Cruises offers some of the best group discounts in London:
General Group Savings
- 21st passenger travels free when booking the same ticket type
- Maximum of 5 free tickets can be claimed per group
- Group buffet packages available from £135 per person
School Trip Discounts
- 1 free adult ticket for every 8 children booked on school trips
- Special educational group rates available
- Perfect for class outings and educational visits
Seasonal Sales and Special Events
City Cruises runs regular seasonal promotions that offer excellent value on themed sailings:
Holiday Cruise Savings
- Mother's Day cruises from £36 per person during promotional periods
- Special pricing on Christmas, New Year's Eve, and Valentine's Day cruises
- Easter and St. Patrick's Day themed adventures with promotional rates
Flash Sales and Limited Offers
- 10% off specific departure times like the 10:40 AM Bay Discovery Cruise
- Afternoon tea cruises from £45 (reduced from £59)
- Bundle deals offering up to 20% savings when combining outings
Advance Booking Discounts
Planning ahead pays off with City Cruises' advance booking incentives:
- 10% discount when booking 7+ days in advance on sightseeing cruise tickets
- Better availability on popular dates and times
- Guaranteed pricing protection against future price increases
Newsletter Savings and Exclusive Offers
Signing up for the City Cruises newsletter is completely free and gives you access to subscriber-only benefits:
- First access to seasonal sales and promotional discount codes
- Exclusive competitions to win luxury cruise adventures
- Early notification of special events and new route launches
- Personalised offers based on your cruise preferences
Pay Your Way: Flexible Options for Every Budget
City Cruises makes it easier to afford your perfect cruise adventure with flexible payment methods:
Pay Over Time
- Split payments into 4 instalments with Affirm for orders over £40
- No hidden fees or interest charges when payments are made on time
- Instant approval process at checkout
Gift Cards for Future Savings
- Digital gift cards from £25 available for purchase
- Valid across City Cruises UK and US sailings
- Perfect for gifting or budgeting for future trips
Special Accessibility Discounts
City Cruises supports accessibility with dedicated discount programmes:
- 50% off for Freedom Pass holders (London residents over 60 or with disabilities) automatically applied at checkout
- 50% discount for carers accompanying disabled passengers with valid disability badge
- Carer discounts available only at pier ticket booths, not online
Contact City Cruises
Need help with your booking or have questions about current offers? The City Cruises customer service team is ready to assist:
- Phone: Available through their website contact section
- Email: Customer service enquiries handled via online contact form
- Social Media: Follow for the latest deals and cruise updates