FAQs from GEM Motoring Assist
Does GEM cover the member or the vehicle?
They cover you as the member if you are personally driving any eligible vehicle or are travelling as a passenger in an eligible vehicle owned by you.
What are GEM eligible vehicles?
Eligible Vehicle means private cars, vans with a GVW up to 2500 kgs and motorcycles. Motor caravans and motor homes will only be covered if they have a GVW up to 3500kg, do not exceed 7 metres (23 feet) in length and 2.3 metres in width (including any extra fitments). HGVs (Heavy Goods Vehicles, LCVs (Light Commercial Vehicles) and minibuses are not acceptable.
When is the earliest I can be covered by GEM?
The earliest they can cover you from is midnight of the day after purchase or from a date you specify up to 2 months in advance.
How quickly will I get assistance from GEM?
Their 24 hour Rescue Control Centre will quickly arrange assistance from one of a nationwide network of independent recovery operators equating to over 5,000 recovery vehicles. The average response time is 41 minutes.
More about GEM Motoring Assist
GEM first sprang up in 1932: the story goes that their founder was on his way to meet friends at a hotel in Worthing when he was involved in a near miss with a young man in a sports car. He and his friends then decided to form the Company of Veteran Motorists, and so begins the GEM story. Since 1978 they have been providing breakdown recovery and have become one of the UK’s most trusted suppliers.
With over 5,000 recovery vehicles up and down the country they provide great service no matter where you are. Voted No.1 For Overall Service and Best Value For Money in the Auto Express Driver Power Survey 2016, you know you’re getting quality when you get covered with GEM. As well as breakdown cover, they also champion Road Safety activities and campaigns, all part of their efforts to keep Britain safe on the roads.
How do I use my GEM Motoring Assist discount?
- Click on the offer of your choice at vouchercloud and copy the code if provided
- Follow our link to the GEM website and browse for your service
- Click ‘buy now’, enter your details and enter the promo code if asked
- Any offers which don’t require a discount code will be applied automatically
vouchercloud Top Saving Tip
Refer a friend and you could get some cracking rewards!
Contact GEM Motoring Assist
Breakdown Cover Quote: 01342 825676 (Mon - Fri 9am - 5pm)
Existing member enquiry: 01342 825676
Write to:
GEM Motoring Assist
Station Road
Forest Row
East Sussex
RH18 5EN
GEM Motoring Assist Returns
You may cancel this insurance by writing to the Policy Administrators within the first 14 days of the policy, or (if later), within 14 days of you receiving the Terms and Conditions and your policy schedule. This is known as the withdrawal period. If you cancel your policy within the 14-day withdrawal period and have not used their service, you will be entitled to a full refund of the premium paid. If you cancel your policy within the 14-day withdrawal period and have used their service you will not be eligible for a refund. If you cancel your policy after the 14-day withdrawal period you will not be entitled to a refund or credit.