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FAQs from Mamas & Papas
How much can I save with a Mamas & Papas newsletter signup?
New newsletter subscribers get £25 off their next order over £250. The discount code usually arrives within an hour of signing up, and you'll also receive early access to sales, expert parenting advice, and exclusive product launches.
Does Mamas & Papas offer free delivery?
Yes, you get free standard delivery on orders over £60, though this excludes furniture and large items. Orders under £60 cost £4.95 to deliver. Free Click & Collect is also available from any store.
What express delivery options are available?
Next day delivery costs £5.95 when you order before 4pm (Tuesday to Friday only). You can also choose your delivery day for £5.95, get Saturday delivery for £9.95, or collect from a DPD Parcel Shop for £4.95.
When are the best Mamas & Papas sales?
Black Friday offers some of the biggest savings across their range. They also run seasonal sales throughout the year with significant discounts on clothing, bedding, toys, and nursery essentials.
Does Mamas & Papas price match with competitors?
They'll match competitor prices on identical items from UK and Irish high street stores. If you've already bought something, they'll refund the price difference within 14 days of purchase.
What payment options help spread costs?
You can use Klarna online for interest-free instalment options. In-store, there's a deposit facility where you pay 10% upfront and the balance 28 days before delivery.
How do Mamas & Papas gift cards work?
E-gift cards are available from £10 to £300 and can be used online, over the phone, or in-store. They're sent to your email within 48 hours and have a 2-year expiry date.
Can I use a gift card with other offers?
Yes, you can use gift cards as part payment for larger orders and combine them with promotional offers. You're allowed to use one promotional gift card per order alongside a purchased gift card.
How long do I have to return Christmas purchases?
Items bought between 28th October and 24th December can be returned until 25th January - nearly three months to decide. Regular purchases have a 30-day return policy.
How can I contact Mamas & Papas customer service?
Call 0345 268 2000 (Monday-Friday 9:30am-5pm, Saturday 9:30am-4pm, Sunday 10am-4pm) or use their online contact form. They'll respond to online enquiries within 72 hours.
Smart Ways to Save at Mamas & Papas
From newsletter discounts to seasonal sales and clever payment options, there are loads of ways to reduce your spending at Mamas & Papas. Whether you're preparing for a new arrival or updating your little one's gear, these money-saving strategies will help you get everything you need without stretching your budget.
How Do I Use a Mamas & Papas Discount Code?
- Browse the Mamas & Papas website and add your chosen items to your basket
- Click on your basket when you're ready to checkout
- Look for the 'Promo Code' or 'Discount Code' box on the checkout page
- Enter your valid discount code and click 'Apply'
- Check that your discount has been applied to your order total
- Complete your purchase with the reduced price
Newsletter Sign-Up: £25 Off Your First Big Order
The easiest way to save at Mamas & Papas is by joining their newsletter. New subscribers get £25 off their next order over £250, which is perfect timing if you're planning a nursery makeover or buying a pushchair bundle. The discount code typically arrives within an hour of signing up, and you'll also get early access to sales, expert parenting advice, and exclusive product launches.
Free Delivery Options & Express Services
Standard & Free Delivery
Standard delivery is free on all orders over £60, though this excludes furniture and large items. Orders under £60 cost £4.95 to deliver. This threshold is easily reached with most baby essentials, making it simple to qualify for free shipping.
Express Delivery Options
If you need your items quickly, several express options are available:
- Next Day Delivery: £5.95 when you order before 4pm (Tuesday to Friday only)
- Choose Your Day Delivery: £5.95 to select a convenient delivery date
- Saturday Delivery: £9.95 for weekend convenience
- DPD Parcel Shop Pickup: £4.95 for collection from your local convenience store
Click & Collect
Free Click & Collect is also available from any Mamas & Papas store, typically ready for pickup within 3-7 days.
Shop Black Friday Sales for Maximum Savings
Mamas & Papas runs major sales throughout the year, with Black Friday being particularly generous. Their seasonal sales offer significant discounts across clothing, bedding, toys, and nursery essentials. Keep an eye out for these key sale periods to maximise your savings on everything from everyday items to big-ticket purchases.
Price Match Promise: Always Get the Best Deal
How Price Matching Works
Mamas & Papas will match competitor prices on identical items from UK and Irish high street stores. The product must be the same make, model, colour, and size, sold with the same guarantees. If you've already made a purchase, they'll refund the price difference within 14 days.
What's Covered
This applies to both their own-brand products and third-party brands like Joie, Bugaboo, Cybex, and Tommee Tippee. The competitor must be a physical high street retailer - online-only businesses, auction sites, and factory outlets don't qualify.
Flexible Payment Options to Spread Costs
Klarna Payment Plans
Klarna payment options can help spread the cost of larger purchases. You can choose to pay with Klarna online, which offers various interest-free instalment options to make bigger purchases more manageable.
In-Store Deposit Facility
For in-store purchases, you can use their deposit facility - pay just 10% upfront and settle the balance 28 days before delivery. This gives you time to budget for larger items like nursery furniture or pushchair systems.
Gift Cards for Flexible Spending
Mamas & Papas e-gift cards offer great flexibility for gift-giving or budgeting. Available in amounts from £10 to £300, they can be used online, over the phone, or in-store. Gift cards are sent to your email within 48 hours and have a 2-year expiry date. You can use them as part payment for larger orders and even combine them with promotional offers.
Extended Christmas Returns Policy
Shopping during the Christmas period comes with extra peace of mind. Any purchases made between 28th October and 24th December can be returned until 25th January - giving you nearly three months to decide if you're happy with your purchase. This extended returns window makes it much safer to buy gifts or try new products during the festive season.
Contact Mamas & Papas Customer Care
If you need help with orders, returns, or finding the best deals, you can reach the Mamas & Papas Customer Care team on 0345 268 2000. Phone lines are open Monday-Friday 9:30am-5pm, Saturday 9:30am-4pm, and Sunday 10am-4pm. You can also contact them through their online form, and they'll respond within 72 hours.