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FAQs from Radisson
Does Radisson Hotels offer a loyalty programme?
Yes. Radisson Rewards is Radisson Hotel Group's free loyalty programme with three membership tiers: Club, Premium, and VIP. All members get access to a Member Only Rate saving up to 15% on direct bookings, plus points on every eligible stay. Premium and VIP members unlock additional perks like room upgrades, free breakfast, and dedicated contact centre access.
How many points do I earn per stay with Radisson Rewards?
Your points earning rate depends on your membership tier. Because Radisson Rewards calculates points in US dollars globally, the rates are as follows:
- Club members: 8 points per $1 USD spent at participating Radisson Hotel Group properties
- Premium members: 27 points per $1 USD spent
- VIP members: 36 points per $1 USD spent
Points are added to your account within 7 to 10 days of completing your stay and settling all charges.
Can I use a Radisson voucher code with other discounts?
Generally, no. Voucher codes (also known as e-Certs) can't be combined with other promotional or discounted rates, and only one voucher code is allowed per reservation. It's worth checking the specific terms of your code, as participating hotels, eligible dates, and applicable rates can vary.
What is the Radisson Best Rate Guarantee?
If you find a lower rate for the same hotel, dates, and room type on another website after booking on radissonhotels.com, Radisson will match it and give you an extra 25% off the lower rate. You need to submit your claim within 24 hours of your original booking and at least 48 hours before your arrival date. Claims are made through the Contact Us section on the Radisson Hotels website.
How do I reach Radisson Rewards VIP or Premium status?
Status thresholds are based on a 12-month qualification period:
- Premium: complete 3 stays or 5 nights within 12 months
- VIP: complete 20 stays or 30 nights within 12 months
Status upgrades happen instantly after check-out. To maintain your tier, you'll need to meet the same thresholds each year. If you don't, your membership moves down one level.
Does Radisson Hotels have an app, and is it worth using?
Yes, and it's genuinely worth downloading. The Radisson Hotels app gives you access to exclusive app-only rates and lets you manage bookings and track your Radisson Rewards points. As a first-time app user, you can earn 3,000 bonus points when you book two or more nights through the app, a great way to get a head start on rewards.
How does the Radisson refer-a-friend scheme work?
Through the Member Get Member programme, you can refer friends to Radisson Rewards using your unique referral link. Once your friend signs up through that link, books an eligible stay via a direct channel within 365 days of registering, and checks out, you'll both receive 1,000 bonus points. You can earn up to 50,000 bonus points per calendar year this way.
Are there any special rates for military personnel or senior travellers?
Yes. Radisson Hotels offers a military and government rate for active and retired military personnel and government employees. There's also a senior citizen rate available for guests aged 60 and over, or AARP members, at participating properties. These rates can be selected during the booking process on the Radisson Hotels website.
What are Radisson's Deals of the Day?
Deals of the Day are flash sales offering up to 40% off the Best Available Rate at participating hotels across Europe, the Middle East, and Africa. Each deal is live for a maximum of 48 hours at a specific hotel, and the number of rooms available is limited. These rates are eligible for Radisson Rewards points and are available for individual bookings only. They can't be combined with other offers.
Can I redeem Radisson Rewards points for free nights?
Yes. Radisson Rewards points can be redeemed for Award Nights at participating properties, subject to availability. Reservations using points must be made through the Radisson Hotels website, mobile app, or contact centre. Points can also be redeemed for airline miles, Priority Pass airport lounge access, and charitable donations. Bear in mind that points may be cancelled if there's no activity on your account for 24 months.
How to Save Money at Radisson Hotels
From free loyalty perks to flash sales and app-only bonuses, Radisson Hotels offers plenty of ways to make your travel budget go further. Whether you're booking a weekend break in London, a city stay in Europe, or a resort escape in Asia Pacific, there's a saving strategy that works for you. Here's everything you need to know.
How to Use a Radisson Voucher Code
Got a Radisson voucher code or promotional code to use? Here's how to apply it when booking directly on the Radisson Hotels website:
- Head to radissonhotels.com and search for your destination, dates, and number of guests.
- Select your preferred hotel and room type from the results.
- On the booking page, look for the field labelled "Promotional Code" or "Voucher Code".
- Enter your code exactly as it appears, as codes are case-sensitive.
- The discount will be applied to your total before you confirm payment.
- Complete your booking and save your confirmation email.
Keep in mind that voucher codes (also known as e-Certs) are linked to your Radisson Rewards account, so it's worth signing in before you book. Only one code can be used per reservation, and they can't be combined with other promotional or discounted rates.
Radisson Rewards: Free to Join, Instant Savings
Radisson Rewards is Radisson Hotel Group's free loyalty programme, and it's one of the most straightforward ways to consistently save on stays. There are three membership tiers: Club, Premium, and VIP, each offering increasingly generous perks.
Club Membership (Free to Join)
All new members start at Club level and immediately get access to the Member Only Rate, which saves you up to 15% on direct bookings made via the website, app, or contact centre. You'll also earn 8 points per $1 USD spent at participating Radisson Hotel Group properties and receive a 10% discount on food and beverages during your stay.
Premium Membership: Earn After Just 3 Stays
Reach Premium status after completing 3 stays or 5 nights within a 12-month period. At this level, your points earning jumps to 27 points per $1 USD spent, and you'll unlock free room upgrades, free early check-in and late check-out on request, and access to the Discount Booster, which lets you choose up to 20% off your booking rate.
VIP Membership: The Full Package
VIP status kicks in after 20 stays or 30 nights in a year. The rewards are substantial: 36 points per $1 USD spent, free breakfast for two every day of your stay, upgrades to the best available room category, a 15% discount on food and beverages, and free express ironing at Radisson Collection, art'otel, and Holmes Hotel properties. VIP members also get a dedicated 24-hour contact centre.
Deals of the Day: Up to 40% Off for 48 Hours
Radisson's Deals of the Day are time-limited flash sales offering up to 40% off the Best Available Rate at participating hotels across Europe, the Middle East, and Africa. Each deal runs for a maximum of 48 hours at a specific hotel, so it's worth checking the deals page regularly if you have flexible travel plans. These rates are eligible for Radisson Rewards points, so you're still earning while you save. Deals are for individual bookings only and can't be combined with other offers.
Plan Ahead and Save Up to 25% with Prepaid Rates
If you know your travel dates in advance, booking a prepaid rate is a smart move. Radisson Hotels offers up to 25% off at participating properties in Europe, the Middle East, Africa, and Asia Pacific when you pay upfront. Radisson Rewards members who book while logged into their account can save up to an additional 10% on top of the prepaid rate. Bear in mind that prepaid bookings are non-refundable and non-cancellable, so this works best when your plans are confirmed.
App-Only Rates and Bonus Points
Downloading the Radisson Hotels app gives you access to exclusive rates and a handy first-time booking bonus. When you make your first booking of two or more nights through the app as a Radisson Rewards member, you'll earn 3,000 bonus points, a great head start towards a free award night. The app also lets you manage your bookings, track your rewards points, and get notified about the latest deals as soon as they go live.
Refer a Friend and Both Earn 1,000 Points
Radisson's Member Get Member referral scheme is simple and rewarding. Share your unique referral link with a friend, and once they sign up and complete their first eligible stay, you'll both receive 1,000 bonus points. If you're a frequent traveller with a wide social circle, you can earn up to 50,000 bonus points per calendar year through referrals alone, which is a meaningful contribution towards free nights or other rewards.
Best Rate Guarantee: Found It Cheaper? Radisson Will Beat It
If you spot a lower rate for the same hotel, dates, and room type on another website, Radisson's Best Rate Guarantee means you don't have to miss out. Submit a claim within 24 hours of making your reservation on radissonhotels.com, and at least 48 hours before your arrival, and Radisson will match the lower rate and apply an additional 25% discount on top. Claims are submitted through the Contact Us section on the website, and you'll need your reservation details and the URL of the lower rate to hand.
Special Rates for Specific Groups
Radisson Hotels offers a range of special rates for different travellers beyond the standard loyalty discounts. These include:
- Military and government rate: available for active and retired military personnel and government employees for both work and leisure travel.
- Senior citizen rate: a discount for guests aged 60 and over, or AARP members, at participating hotels.
- AAA/CAA rate: members of automobile associations can save up to 20% off the Best Available Rate.
- Corporate account rate: businesses can pool Radisson Rewards points at a corporate account level and earn 10 points per $1 USD spent on room bookings.
Seasonal Sales and Experience Packages
Throughout the year, Radisson Hotels runs a variety of seasonal promotions and themed experience packages, with savings of up to 35% on selected stays. Current packages include:
- Family Experience: combining your room with family-friendly extras at a better combined rate.
- Romance Experience: a romantic stay for two, with added touches to make the trip special.
- Gourmet Experience: your room paired with a reserved table at one of the hotel's on-site restaurants.
- Relaxation Experience: spa access and breakfast included for a restorative break.
It's worth checking the deals page on radissonhotels.com regularly, as new offers are added frequently across different regions including the UK, Europe, India, and Asia Pacific.
Get in Touch with Radisson Hotels
If you need help with a booking or have a question about your Radisson Rewards account, the customer support team is easy to reach. Premium and VIP members have access to dedicated 24-hour contact centres. For all other enquiries, you can contact Radisson Hotels using the following options:
- UK freephone: 08000060390
- UK direct: +44 28 30640900
- Online contact form: radissonhotels.com/en-us/contact-us
- FAQ page: radissonhotels.com/en-us/faq