FAQs from Parcel2Go
How do I check my PrePay balance on Parcel2Go?
Log in to your Parcel2Go account and navigate to the PrePay section of your account dashboard. Your current balance is displayed there, along with a top-up history. If you've recently received referral or welcome credit, allow a short processing period before it appears.
What is volumetric weight, and does it affect what I pay?
Yes, it can. Volumetric weight is a calculated figure based on your parcel's dimensions rather than its actual weight. Couriers use whichever is greater (actual or volumetric) to set the price. To calculate it, multiply the length, width, and height of your parcel in centimetres, then divide by the courier's divisor (typically 5,000). Enter accurate measurements when booking on Parcel2Go to avoid surcharges.
Any tips for preparing a parcel before it's collected or dropped off?
A few basics go a long way:
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Use a sturdy box with enough internal padding to stop contents shifting
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Seal all edges with strong packing tape, not just the top seam
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Print and attach your label clearly, avoiding placement over seams or edges
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Remove or cover any old labels from previous shipments
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Weigh and measure accurately before booking to avoid weight-based surcharges
Does Parcel2Go offer free parcel tracking?
Yes. Free tracking is included as standard on every service booked through Parcel2Go. You don't need to pay extra or select it as an add-on. Once your parcel is collected or dropped off, you can monitor its progress through your Parcel2Go account.
What is the Parcel2Go VIP Programme?
The VIP Programme is available to users who send an average of 15 parcels per week and spend £1,650 over a 3-month period. Qualifying users receive a dedicated account manager and access to priority chat support (Monday–Friday, 9:00am–4:45pm). It's designed for frequent senders who want a more managed experience.
How does the Parcel2Go Lowest Price Guarantee work?
If you find a comparable courier service at a lower price after booking, you can submit a Price Match claim within 7 days of your order date by emailing [email protected]. The guarantee covers like-for-like standard service pricing. Offers classed as one-off promotions or time-limited deals from other providers fall outside the scope of the comparison.
How quickly are refunds processed by Parcel2Go?
Refund requests must be submitted within 28 days of your order date. Once approved, refunds to your original payment method take 5–7 working days. If you'd prefer the refund returned to your PrePay account, it typically arrives within 1–2 working days, which is a faster option if you're planning another shipment soon.
Is there a Parcel2Go discount for NHS or emergency services workers?
Yes. Blue Light Card members, which includes NHS staff and emergency services workers, receive 12% off all Parcel2Go services excluding Royal Mail. You'll need an active Blue Light Card account to verify eligibility. The discount is applied through the Blue Light Card platform when booking.
What courier services can I access through Parcel2Go?
Parcel2Go gives you access to major UK and international couriers including DPD, UPS, Evri, and Royal Mail (via Smart Send). You can compare services and prices side by side before booking, and delivery is available to over 180 countries. Rates vary by courier, parcel size, and destination.
Why might a Parcel2Go promotional code not work at checkout?
A few common reasons:
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The service you've selected may be excluded (some codes don't apply to Royal Mail bookings)
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A minimum spend requirement hasn't been met
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The code is being applied to an already-discounted rate
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Only one code can be used per transaction, so check no other code is active
If none of those apply, the code on this vouchercloud page will show whether it's currently active.
Smart Ways to Save on Every Parcel with Parcel2Go
Parcel2Go makes it genuinely easy to spend less on shipping, whether you're sending a one-off parcel to a friend abroad or managing deliveries for a growing business. There are tiered savings for high-volume senders, welcome credits for new users, referral rewards, and eligibility-based discounts that can cut your costs by double digits. Think of it as having a freight-savvy friend who's already done the comparison shopping for you.
On this vouchercloud page, you'll find the best current Parcel2Go deals rounded up in one place, including any active Parcel2Go discount codes worth applying at checkout.
How to Apply a Parcel2Go Voucher Code at Checkout
Applying a promo code on the Parcel2Go website is straightforward. Just follow these steps:
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Add your parcel details and choose your preferred courier service to reach the booking summary.
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Look for the field labelled 'discount code' or 'promo code' on the checkout page.
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Type or paste your code into the field and confirm it. The updated price should appear before you pay.
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If the code isn't accepted, check the minimum spend requirement, confirm the service is eligible (some codes exclude Royal Mail), and make sure only one code is being applied. Parcel2Go's checkout accepts one code per transaction.
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Codes applied to already-reduced rates may not work. Try on a standard-priced service if you hit a snag.
Save Up to 42% with a Parcel2Go Business Account
For anyone sending parcels at volume, a Business Account is where the biggest savings live. The discount tiers are straightforward:
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Up to 40% off Evri or DPD collection services for accounts sending 50+ parcels per week
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Up to 42% off the same services for accounts sending 100+ parcels per week
These aren't one-off promotional rates. They're the ongoing discounts built into the Business Account structure. For small businesses, e-commerce sellers, or anyone whose shipping costs are a regular overhead, the difference between standard courier rates and these account rates adds up fast over a month of trading.
If your sending volume puts you in the higher tier, it's worth registering for a Business Account directly on the Parcel2Go website to access these rates.
Up to 18% Off Shipping Rates with Smart Send, Plus £30 to Get Started
Smart Send is Parcel2Go's free shipping management platform, and it's particularly useful for anyone who sends parcels regularly rather than occasionally. Signing up brings two distinct benefits.
Ongoing savings: Smart Send users access shipping rates up to 18% lower than standard prices, including exclusive Royal Mail pricing from £2.32. That's a rate you won't find booking directly at the post office, and it stacks up nicely if you ship week in, week out.
Welcome credit: New users receive £30 in PrePay credit after completing their first purchase. That credit lands in your PrePay account and is valid for 28 days, so it's worth using on your next shipment rather than letting it sit.
The Smart Send platform also includes free tools for managing multiple shipments, which makes it a practical choice for anyone juggling more than the occasional parcel. Register on the Parcel2Go website to claim the welcome credit after your first booking.
Earn £25 Referral Credit by Recommending Parcel2Go
Parcel2Go's referral programme gives both the person referring and the new user £25 in PrePay credit, but there's a condition worth knowing upfront. The credit is only released once the new user signs up via your referral link and sends 5 parcels within 90 days of joining.
That's a reasonable threshold if the person you're referring is a genuine regular sender, but it's worth sharing your link with someone who'll actually use the service rather than a one-off sender. Once the condition is met, the credit appears in both PrePay accounts automatically. Share your referral link as soon as you're ready, as the 90-day window starts from the new user's sign-up date.
15% Off Deliveries to Europe
If you're sending parcels to European destinations, there's currently a Parcel2Go promotional code available that takes 15% off the cost of eligible European deliveries. Apply it at checkout in the promo code field before confirming your booking.
Eligibility applies to parcels sent to Europe, so it's worth confirming your destination qualifies before you get to the payment stage. This is one of the more straightforward Parcel2Go deals: no complex tiers, just a flat percentage off your European shipment. Find the current code on this vouchercloud page and enter it at checkout.
Eligibility-Based Discounts: Blue Light Card and Student Beans
Two groups can access ongoing percentage discounts on Parcel2Go services, each through a separate verification platform.
12% Off for Blue Light Card Holders
Emergency services workers and NHS staff with a Blue Light Card account receive 12% off all Parcel2Go services, excluding Royal Mail. Verification is handled through the Blue Light Card platform. Once confirmed, the discount applies to your bookings.
10% Off for Students and Graduates
Full-time students and recent graduates with a Student Beans account can claim 10% off all services, again excluding Royal Mail. The Student Beans platform handles eligibility checks, so you'll need an active account to access the rate.
Both discounts apply per booking on eligible services. Check at the point of booking that your chosen service qualifies. If you hold a Blue Light Card, registering your Parcel2Go account with it is a straightforward way to make every shipment a little cheaper.
Parcel2Go's Lowest Price Guarantee and PrePay Bonus
Lowest Price Guarantee
Parcel2Go operates a Lowest Price Guarantee. If you find a comparable service at a lower price elsewhere, you can submit a Price Match claim within 7 days of booking by emailing [email protected]. The guarantee applies to like-for-like standard service pricing, so promotional or time-limited offers from other providers won't qualify for comparison.
Extra 2% Credit on PrePay Top-Ups
When you add £100 or more to your PrePay account, Parcel2Go adds an extra 2% in free credit on top. It's a modest but consistent bonus for anyone who tops up regularly. Over time, those increments contribute to a lower effective cost per shipment. Top up via the PrePay section of your account to trigger the bonus.
Getting Help with Parcel2Go
Parcel2Go offers several ways to get support, depending on your account type and query.
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Live chat: available 24/7 for all users via the Parcel2Go website
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VIP priority chat: Monday–Friday, 9:00am–4:45pm, for qualifying VIP account holders
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Phone support: Monday–Friday, 9:00am–5:00pm, for VIP and Business Account holders
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Price Match enquiries: email [email protected] within 7 days of your booking
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Partnership enquiries: email [email protected]
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