FAQs from The Range
How can I get free delivery at The Range?
You'll get free delivery when you spend £59 or more on eligible items. Just make sure all products in your basket are marked as 'eligible for free delivery' - if you mix eligible and non-eligible items, only the eligible ones count towards your threshold.
Do students get a discount at The Range?
Yes, students can save 10% by verifying their status through UNiDAYS or Student Beans. This gives you access to discounts on university essentials like bedding, cleaning supplies, kitchenware, appliances, and stationery.
Can I collect my order from a store to avoid delivery charges?
Absolutely! The Range offers free Click & Collect at 264 stores. Orders placed during store hours are ready for same-day collection, and they'll hold your items for up to 7 days. It's a great way to avoid delivery costs entirely.
What's The Range's return policy?
You can return most items within 28 days of receipt for a change of mind. For online orders, notify them within 14 days, then return or arrange collection within another 14 days. Most smaller items can be returned free to any store with your delivery note.
When does The Range have its biggest sales?
The Range runs major sales during Black Friday, Christmas, and January clearance events. They also have regular seasonal sales throughout the year with discounts across various categories like home furnishings, garden items, and kitchen essentials.
How long do refunds take to process?
Once The Range receives your returned items, refunds are processed within 3-5 working days using your original payment method. The funds typically appear in your account within 3-5 working days after processing.
Can I return large furniture items to a store?
Most larger products like furniture can't be returned to stores and need special collection arrangements. However, smaller items can be returned to any store with your delivery note. Check the returns policy for your specific item before ordering.
What payment options does The Range accept?
The Range accepts debit and credit cards and PayPal, giving you flexibility in how you pay for your purchases.
How can I stay updated on The Range deals and offers?
Sign up for their newsletter to get special offers and alerts for major sales events. As a bonus, you'll be entered into a quarterly prize draw to win a £100 gift card. Winners are drawn on the last Friday of every third month.
What delivery options are available at The Range?
The Range offers several delivery options: Saver Delivery (3-5 working days) from £4.99, Express Delivery (2-4 working days) from £4.99, Medium Delivery (from 5 working days) from £9.95, and Large & XL delivery from £9.95. You can also choose free Click & Collect at any of their 264 stores.
Smart Ways to Save at The Range
From student discounts to seasonal sales and free delivery options, The Range offers plenty of opportunities to save on home essentials. Whether you're kitting out a new place or just need everyday items, these money-saving tips will help you get more for your budget.
How Do I Use a The Range Discount Code?
- Browse The Range's website and add your chosen items to your basket
- Click on your basket when you're ready to checkout
- Look for the 'Promo Code' or 'Discount Code' box on the checkout page
- Enter your valid code and click 'Apply' to see your discount
- Complete your order with the reduced total
Student Discounts: Save 10% on University Essentials
Students can unlock 10% off orders over £40 by verifying their status through UNiDAYS or Student Beans. This discount is perfect for university essentials like bedding, laundry baskets, cleaning supplies, kitchenware, and stationery. You can also save up to 20% on selected Student Essentials items, making it even easier to furnish your dorm or student house on a budget.
How to Get Your Student Discount
Simply verify your student status through UNiDAYS or Student Beans, then use the provided code at checkout. The verification process is quick and gives you ongoing access to student offers throughout your studies.
Free Delivery Options: Save on Shipping Costs
The Range offers several ways to avoid or reduce delivery charges, depending on your order size and urgency.
Free Delivery Over £59
Spend £59 or more on eligible items and you'll qualify for free standard delivery. Just make sure all items in your basket are marked as 'eligible for free delivery' - if you mix eligible and non-eligible items, only the eligible ones count towards your £59 threshold.
Free Click & Collect at 264 Stores
Skip delivery charges entirely with free Click & Collect at any of The Range's 264 stores. Orders placed during store hours are ready for same-day collection, while evening orders are available the next day. They'll hold your items for up to 7 days, giving you plenty of flexibility to collect when it suits you.
Delivery Options and Costs
- Saver Delivery: 3-5 working days from £4.99
- Express Delivery: 2-4 working days from £4.99
- Medium Delivery: From 5 working days from £9.95
- Large & XL Delivery: From £9.95 for furniture and bigger purchases
- International Delivery: From £9.99
Newsletter Signup: Win £100 Gift Cards
Signing up for The Range's newsletter not only keeps you informed about the latest deals and seasonal promotions, but also enters you into a quarterly prize draw to win a £100 gift card. The draws happen on the last Friday of every third month, and you only need to be a UK or ROI resident aged 18 or over to enter.
Newsletter subscribers also get early access to major sales events and exclusive offers, so you'll be first to know about the best deals.
Seasonal Sales: Up to 50% Off Throughout the Year
The Range runs regular seasonal sales that can save you significant money on home essentials and furniture.
Christmas and Black Friday Deals
Look out for up to 50% off Christmas items including decorations, trees, and gifts. Black Friday brings similar savings across multiple categories, with last-chance deals offering up to 50% off selected lines.
Category-Specific Sales
- Up to 50% off toys, cooking and dining products, and lighting
- Up to 40% off home furnishings, furniture, and mirrors
- Up to 30% off garden furniture, bathroom accessories, and storage solutions
- Up to 90% off selected lighting during clearance events
January Sales
The Range is known for significant price reductions in January, making it an ideal time to buy furniture and home accessories at reduced prices.
Easy Returns: 28-Day Peace of Mind
The Range offers free returns to any store within 28 days for change-of-mind purchases, giving you confidence to buy online. For online orders, you need to notify them within 14 days of receipt, then return or arrange collection within another 14 days.
Most smaller items can be returned to any store with your delivery note, though larger furniture items may need special collection arrangements. Refunds are processed within 3-5 working days using your original payment method.
Important Return Exceptions
Made to Order items can't be returned or cancelled 48 hours after processing begins, so make sure you're happy with custom furniture before confirming your order.
Payment Flexibility: Buy Now, Pay Later Options
The Range accepts various payment methods including PayPal, Klarna, and Clearpay, giving you flexibility in how you pay. These buy-now-pay-later options can help you spread the cost of larger purchases without interest, as long as you stick to the payment schedule.
Contact The Range Customer Service
If you need help with orders, returns, or finding the best deals, The Range's customer service team is available through multiple channels:
- Live chat on their website for instant help
- WhatsApp for quick questions on the go
- Email: [email protected]
- Post: Data Protection Officer, The Range Head Office, 15 William Prance Road, Plymouth, PL6 5ZD
All 280 stores are currently open, so you can also visit in person for assistance with returns, Click & Collect orders, or product advice.