For over ten years The Ticket Factory have been scouting out the very best events in the UK and popping the tickets through your letterbox. With the customer experience at the very core of their ideology, they prioritised dedicated contact centres and finding access to the absolute top events in the UK. With a background in venue management, The Ticket Factory know both sides of the coin when it comes to ticket management, and that’s why they’re so good at helping you pinch the pennies. With specially designed technology to cover the demands of event releases, and a promise to strive to continually lower their prices below those of their competitors, The Ticket Factory have proven experienced, flexible and personable for a decade of top customer service.
As proud members of The Society of Ticket Agents and Representatives (otherwise known as STAR) they can ensure that there won’t be a single ticket that doesn't come straight from the supplier and can guarantee they’ll put your entrance horror stories to bed. And if you ever have an issue they are committed to the highest customer communication possible, so you can always call them up for a little advice.
- Click on your Ticket Factory deal on the vouchercloud website
- Copy the code if applicable and continue on to the ticket factory website
- Select the corresponding event and ensure you have taken into account concessions, age restrictions, and have picked the correct date.
- You will either be redirected to the event’s website or you will be able to purchase the tickets on The Ticket Factory’s website
- Click Get Tickets button, and add them to your basket
- Continue to payment and enter your details
- Enter your vouchercloud code and enjoy your discount
Join the Ticket Factory newsletter now to get the first look at deals and promotions on the latest events.
Do The Ticket Factory offer pre-sale tickets?
This depends on the event, but if you sign up to the newsletter you’ll be able to get first access to pre-sale tickets.
Can I make a disability booking with The Ticket Factory?
The Ticket Factory were the first online ticket retailer to accommodate disabled customers in their online bookings. Call 0800 640 5001 for more information on access cards and mobility requirement bookings.
Can I buy a ticket as a gift with The Ticket Factory?
Absolutely. The name on the tickets won’t affect the use unless specifically stated in the event’s T&Cs.
0844 338 0338 - General enquiries
0800 640 5001 - Disability bookings
0800 358 0058 - Group bookings
Your tickets will be posted as soon as possible and will not arrive any later than 10 days before an event.
The Ticket Factory can only refund tickets if the show has been postponed or cancelled.
The Ticket Factory phone lines are open from 9am to 7pm (Monday to Friday) and 9am to 5pm (Saturday, Sunday and Bank Holidays)