Does Ace provide buying guides for large or unusual items?
Yes, to help you decide if a product is right for you, there is a page on the website that covers common questions customers ask before purchasing larger, investment items such as white good appliances, leisure and sports machines, and mobility/living aids.
Can I track my Ace order?
Yes, simply login and enter your tracking reference to find out the status of your order.
How do I apply for an Ace catalogue?
Simply fill in your name and address on the ‘Request a Catalogue’ page and Ace will send you a catalogue in the post for free.
Ace started trading in 1962, when it sold items predominantly through a mail order catalogue. Nowadays you can browse for cards and wrapping paper, personalised gifts, gadgets, Christmas decorations, books, jewellery, toys, confectionery, household goods, garden equipment and electrical goods. Ace’s top credential is that it offers up hundreds of exclusive products that can be personalised at no no extra cost. The items on offer are cheaper than cheap without compromising on quality. You’ll even find a wide selection of designer products, clothing and footwear from brands like; adidas, Nike, K Swiss, Timberland, Skechers, Lipsy, Regatta, Converse, UGG, AX Paris, Cross Hatch, Bench, Voi, Firetrap, and DKNY. With a staggering offering of over 40,000 items available to buy online - you’d better set aside a whole afternoon for shopping!
Ace really takes customer loyalty seriously and as well as offering you amazingly low priced products, it treats you to prize draws and competitions, to keep you engaged. Regular prizes include gems like £1,000 Thomas Cook Holiday vouchers.
- Check the vouchercloud website to see what current offers are available.
- Click through to the Ace website and start adding items to your basket.
- When ready, go to checkout.
- Enter your code in the box and click ‘apply’.
- Fill in the personal info.
- Add your payment details.
- Complete the transaction.
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Tel: 0371 200 0379 (8am - 10pm, 7 days a week)
Leave a message online
Write to:
Customer Care Dept.,
Ace,
Preston,
PR0 2BP
P & P will be charged at a fixed rate per order - £4.99 within mainland UK.
Standard delivery (excluding personalised goods and large white goods), should arrive within 3-7 days from the date you place your order. Allow 5-10 days for delivery of any personalised goods.
You can cancel your order for whatever reason within the 14 day cancellation period from the date of delivery. It is your responsibility to pay to post the goods back to Ace. You must return the goods no later than 14 days after you inform Ace of the cancellation. Retain proof of postage or a receipt. You need to complete the returns form provided and include this when you return your parcel.
If you want to make an order over the phone, call the orders line 0344 800 3443.
Lines are open 24 hours a day, 7 days a week.
