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FAQs from Space NK
What's the best Space NK discount for new customers?
New customers can get 20% off their first order with Space NK's welcome offer. This discount is prominently displayed on the homepage and works on most products across the site, making it perfect for trying premium brands at a reduced price.
How does the NDULGE loyalty programme work?
NDULGE is free to join and you earn 1 point for every £1 spent. Every 100 points gets you a £5 reward. New members get unlimited double points for their first month, plus you'll receive a birthday gift each year and access to exclusive events.
Can I get free delivery at Space NK?
Yes, you get free UK standard delivery on orders over £25. For frequent shoppers, 'Limitless Beauty' offers unlimited next-day delivery for £10 per year, which pays for itself after just two orders.
Do I get free samples with every order?
Yes, you can choose up to 2 free samples with every order at checkout, regardless of how much you spend. It's a great way to try new products without committing to full sizes.
What free gifts are currently available?
When you spend £40 on haircare products, you'll receive a free gift worth over £65 called 'The Haircare Heroes Edit'. There are also various brand-specific free gifts when you reach certain spending thresholds with particular brands.
Are the Space NK value sets worth buying?
Yes, their curated sets offer genuine savings. Recent examples include 'The Beauty Luxuries Edit' worth £297 for £85, and 'Best Of Beauty 2025' worth £247 for £85. These feature full-sized or generous samples from premium brands.
What's Space NK's return policy?
Space NK offers a 100% satisfaction guarantee with free returns within 28 days. They provide pre-paid Royal Mail labels through their online portal, and you can even get a QR code to print labels at the Post Office.
When does Space NK have sales?
Space NK participates in Black Friday, Cyber Monday, Christmas, and January sales. Black Friday has seen discounts up to 25% off. They also run summer sales and regularly offer 20% off selected brands throughout the year.
Should I sign up for the Space NK newsletter?
Yes, newsletter subscribers get early access to special offers, product launch notifications, and sale alerts. They occasionally send exclusive voucher codes to subscribers too.
Can I collect my order from a Space NK store?
Yes, Space NK offers free Click & Collect to all their stores, and you can pick up your order within an hour of placing it. This is perfect if you need something quickly and have a store nearby.
How to Save Money at Space NK
Space NK offers luxury beauty products with plenty of clever ways to save, from generous welcome discounts to a rewarding loyalty programme that genuinely pays you back. Whether you're new to the brand or a regular customer, there are multiple opportunities to spend less while still getting those premium beauty products you love.
How to Use a Space NK Discount Code
- Browse Space NK and add your favourite beauty products to your basket
- Click on your basket icon when you're ready to checkout
- Look for the 'Promo Code' or 'Discount Code' box on the checkout page
- Enter your promotional code and click 'Apply'
- Check that your discount has been applied before completing your order
- Choose your free samples and complete your purchase
20% Off Your First Space NK Order
New customers can save 20% on their entire first order with Space NK's welcome offer. This discount is prominently displayed on the homepage and works on most products across the site, making it perfect for trying premium brands like Charlotte Tilbury or NARS at a reduced price.
The offer applies to most products across the site, whether you're after skincare essentials or want to try that eyeshadow palette you've been considering. Remember, this is a one-time offer exclusively for new customers.
NDULGE Rewards Programme
Space NK's NDULGE loyalty programme is completely free to join and offers genuine rewards for regular shoppers.
How NDULGE Points Work
You'll earn 1 point for every £1 you spend, and every 100 points converts to a £5 reward. That's essentially 5% back on everything you buy. During special promotions, you'll earn 2 points per pound, doubling your rewards rate.
The standout benefit? New members get unlimited double points for their entire first month. If you're planning a beauty shopping spree, timing it right after joining can significantly boost your points balance.
Additional NDULGE Benefits
Members receive a special birthday gift every year, and if you spend £1,000 or more within 12 months, you'll be upgraded to the Deluxe tier with enhanced benefits, including luxury full-sized birthday gifts.
You'll also get early access to sales, exclusive event invitations, and special promotions throughout the year.
Free Gifts and Samples
One of Space NK's standout features is their generous approach to free gifts and samples. Every single order comes with up to 2 free samples that you can choose at checkout, regardless of how much you spend.
Haircare Free Gift Worth £65+
Currently, when you spend £40 on haircare products, you'll receive a free gift worth over £65 called 'The Haircare Heroes Edit'. This means you're getting more value in free products than what you're actually spending – an incredible deal for anyone looking to upgrade their hair routine.
Brand-Specific Promotions
Space NK regularly runs promotions where spending a certain amount on specific brands gets you exclusive free gifts. Recent examples include spending £50 on Dr Dennis Gross for a Clean Alpha Beta Universal Peel 3-pack, or spending £60 on NARS to receive a lavender pouch, mini brush, and luminizer.
These offers change regularly, so it's worth checking current promotions before you shop to see if any of your favourite brands are included.
Value Sets and Gift Collections
Space NK's curated beauty sets offer some of the best value on the site. These aren't random products thrown together – they're thoughtfully curated collections that let you try multiple premium products for a fraction of their individual cost.
Recent examples include 'The Beauty Luxuries Edit' worth £297 for just £85 and 'Best Of Beauty 2025' worth £247 for £85. These sets often feature full-sized or generous sample sizes from top brands, making them perfect for trying new products or as gifts.
You'll find these deals in the dedicated 'Offers' section, which is regularly updated with new value sets and seasonal collections.
Delivery Options
Space NK offers free UK standard delivery on all orders over £25, which is easily achievable given their product range. For frequent shoppers, they offer 'Limitless Beauty' – unlimited next-day delivery for just £10 per year.
If you shop regularly, this annual fee pays for itself quickly. Standard next-day delivery typically costs £5.95 per order, so you'd break even after just two deliveries.
They also offer free Click & Collect to any of their stores, which you can pick up within an hour of ordering – perfect if you need something quickly and have a store nearby.
Returns Policy
Space NK offers a 100% satisfaction guarantee with free returns within 28 days. If you're not happy with a purchase, you can simply send it back at no cost. They provide a pre-paid Royal Mail label through their online returns portal, and you can even get a QR code emailed to you that you can scan at the Post Office to print the label.
This generous return policy removes the risk from trying new beauty products, especially when you're shopping online and can't test products first.
Seasonal Sales and Events
Space NK participates in major shopping events throughout the year, including Black Friday, Cyber Monday, Christmas sales, and January sales. During Black Friday, discounts have previously reached up to 25% off selected items.
They also run summer sales and regularly offer 20% off selected brands throughout the year. Check their 'Offers' section regularly, as these promotions are updated frequently and can offer significant savings on premium beauty products.
Newsletter and Social Media
Signing up for the Space NK newsletter gets you updates on special offers, product launches, and sale alerts. They occasionally send exclusive promotional codes to subscribers, and you'll be the first to know about new promotions and limited-time offers.
Following @spacenk on Instagram is also worthwhile – they share beauty content, insider tips, and often announce flash sales or exclusive offers to their social media followers.
Customer Service
If you need help with your order or have questions about products, Space NK's customer service team is available at 0208 740 2085. They also have a comprehensive Help Centre on their website that covers everything from delivery information to product advice.
For quick questions or beauty inspiration, you can also reach out through their social media channels, where they're quite responsive to customer queries.