FAQs from EMP
Is there an EMP student discount?
EMP doesn't currently offer a dedicated student discount. That said, signing up to the EMP newsletter gets you 15% off your next order, and the outlet section regularly has items reduced by up to 70%, both worth using as a student on a budget.
Does EMP offer a keyworker or NHS discount?
Yes. EMP offers a 15% discount via the Blue Light Card for NHS staff, emergency services workers, social care professionals, and armed forces personnel. The Defence Discount Service also qualifies for armed forces. A minimum spend of £40 applies, and some product categories are excluded.
Can I get free delivery at EMP?
Free delivery is available exclusively for Backstage Club members. Standard delivery costs £5.49 per order for non-members. The Backstage Club costs £9.95 a year, so if you place more than two orders annually, membership covers itself through delivery savings alone.
What is EMP's returns policy?
Standard customers have a 30-day returns window. Backstage Club members get an extended 100-day window. Returns are free via EMP's dedicated returns portal or a Royal Mail QR code. Refunds go back to your original payment method once the return is processed at the warehouse.
Is the EMP Backstage Club worth joining?
For regular shoppers, yes. At £9.95 a year, you get free standard delivery (saving £5.49 per order), a 100-day returns window, exclusive member pricing on selected items, and freebies. Shop there a handful of times across the year and the membership more than earns its keep.
Can I use more than one EMP discount code at once?
No. EMP only allows one discount code per order. Choose the code that gives you the biggest saving on your basket before checking out, and make sure your order meets any minimum spend requirement attached to it.
How often does EMP hold sales?
EMP runs sales regularly throughout the year, including seasonal events and limited-time promotions. The outlet section is permanently available with discounts of up to 70% off selected band merch, streetwear, and fan fashion, so there's nearly always something reduced.
Does EMP offer a newsletter discount?
Yes. Signing up to the EMP newsletter earns you 15% off your next order. The discount is valid for four weeks from sign-up, so it's best used on a purchase you're already planning. Exclusions apply, so check the terms in your welcome email.
What payment options does EMP accept?
EMP accepts PayPal, Visa, Mastercard, debit cards, and Klarna. Klarna offers two options: Pay in 3 (three interest-free instalments) and Pay in 30 days. Both Klarna options are available at checkout on the EMP website.
Does EMP have gift cards?
Yes. EMP gift cards are available in values from £10 to £100. They make a practical gift for anyone into band merch, alternative fashion, or gaming and film collectibles. Note that gift vouchers are excluded from some promotional discounts, including the Blue Light Card offer.
Smart Ways to Save More at EMP
EMP is a proper fan's paradise: band tees, gaming merch, alternative fashion, and collectibles all in one place. The good news is that between the outlet section, loyalty membership, and eligibility-based discounts, there are several solid ways to pay noticeably less on every order.
On this vouchercloud page you'll find the best current EMP deals rounded up, including any active EMP discount codes and sale offers worth knowing about.
How to Apply Your EMP Voucher Code at Checkout
Applying an EMP promo code takes less than a minute. Follow these steps to make sure your saving registers before you pay:
-
Add your chosen items to your basket on the EMP website and head to checkout.
-
Look for the field labelled 'voucher code' or 'discount code' on the order summary page.
-
Type or paste your code into the field and click the button to apply it.
-
Check that the discount has been deducted from your order total before entering your payment details.
-
If the code isn't working, check the minimum spend requirement (some codes require a basket of £59.99 or more), confirm the items in your basket aren't excluded from the promotion, and make sure you're only using one code. EMP does not allow multiple codes on a single order.
Up to 70% Off in the EMP Outlet and Sale Section
The EMP outlet is where the sharpest savings live. Selected items across band merch, streetwear, and fan fashion are currently reduced by up to 70% off, and some of the discounts on individual lines are genuinely striking.
High-Discount Highlights
To give you a sense of the kind of prices on offer:
-
Sleep Token Swim Shorts: reduced from £63.99 to £18.99, a saving of 70%
-
Jack Skellington & Sally Hoodie: down from £59.99 to £31.99, 53% off
-
Logo Ghost Shorts: 51% off, dropping from £32.99 to £16.99
-
Marvel Spider-Man T-shirt: 42% off, from £29.99 to £13.99
How to Shop the Outlet Effectively
Stock in the outlet changes regularly, so the specific items available will shift, but the depth of discount tends to stay consistent. It's worth checking the sale section first before shopping at full price, particularly if you're flexible on which design or colourway you go for. Head to the outlet section on the EMP website and filter by category to find the biggest reductions on the styles you actually want.
Save 15% With Your Blue Light Card
If you work in the emergency services, NHS, social care, or armed forces, EMP offers a 15% discount through the Blue Light Card scheme. Armed forces personnel can also access the same discount via the Defence Discount Service.
Eligibility and Exclusions
A few things to keep in mind before you shop:
-
Minimum order value of £40 applies
-
The discount excludes media, tickets, books, Rammstein products, and gift vouchers
-
You'll need a valid Blue Light Card or Defence Discount Service account to access the saving
This is a meaningful discount on top of already-competitive prices, particularly useful if you're buying multiple items in one order to hit the minimum spend. Verify your eligibility through your Blue Light Card account and apply the discount at checkout.
Get 15% Off Your First Order With the EMP Newsletter
Signing up to the EMP newsletter earns you 15% off your next order, a straightforward saving that's worth taking before your first purchase. The discount is valid for four weeks from the point of sign-up, so it's best used on an order you're already planning rather than saved indefinitely.
Exclusions apply, so it's worth checking the terms once you receive your welcome email. That said, for a first-time shopper browsing band merch or Gothicana pieces, 15% off is a solid starting point.
Sign up via the EMP website before you add anything to your basket, that way the code is ready to go when you reach checkout.
The Backstage Club: Free Delivery and More for £9.95 a Year
EMP's Backstage Club is a paid loyalty programme that costs £9.95 per year and offers a bundle of practical perks:
-
Free standard delivery on every order (standard delivery otherwise costs £5.49 per order)
-
100-day returns window (versus the standard 30 days)
-
Exclusive member pricing on selected items, for example Rock Rebel Trainers reduced from £42.99 to £36.99
-
Freebies included throughout the year
The maths is simple: two orders in a year saves you £10.98 in delivery alone, which already covers the membership cost. If you shop at EMP more than occasionally, the Backstage Club pays for itself and then some.
Sign up to the Backstage Club through your EMP account. It's available directly on the EMP website.
Spread the Cost With Klarna at EMP
EMP accepts Klarna Pay in 3 and Klarna Pay in 30 days at checkout, alongside PayPal, Visa, and Mastercard. Klarna's Pay in 3 option splits your order into three interest-free instalments, which can make larger purchases (a hoodie, a bundle of merch, or a full outfit) easier to manage without paying everything upfront.
This won't reduce the price of your order, but it does give you flexibility on timing. It's particularly handy if you're shopping during a sale and want to take advantage of a limited-time price without stretching your budget in one go.
Select your preferred Klarna option at checkout. Both are available directly through the EMP payment page.
Getting in Touch With EMP
If you have a question about your order, a return, or an item you've received, EMP's customer support team can be reached by email. Response times aren't guaranteed, but email is the primary contact route available.
- Email: [email protected]
For returns specifically, EMP has a dedicated returns portal on its website, and Royal Mail QR code returns are also available. Both are free to use. Refunds are processed back to your original payment method once the return has been received and checked at the warehouse.
Vouchercloud may earn a commission when you buy through links on our site.