As a relative newcomer to today’s intensely competitive mobile phone business, giffgaff easily separated itself from the pack with a single simple method – giving control back the customer. Doing-away with monthly contracts and setting up shop as a premium provider of prepaid SIM cards, giffgaff skyrockets to popularity shortly after its inception in 2009, winning awards including ‘Most Innovative Community’, ‘Best Mobile Virtual Network Operator’ and ‘Best Telecom Services’ by 2014.
A great deal of giffgaff’s success can be attributed to their ‘goodybags’, budget bundles of minutes, texts and data that can be bought and used as and when the customer wants. Being a by-product of community feedback, goodybags are a clear sign of giffgaff’s ability to listen and learn from their customers. Today customers can enjoy regular discounts on goodybags at vouchercloud to give customers a better bargain when looking to top-up.In recent years the company has expanded further to incorporate Apple iPhones alongside other landmark brands including Sony, Samsung, Nokia and Huawei. Bringing big brands to the forefront, giffgaff now also offers customers the chance to sell their phones as well as buy, thanks to a quick and handy online appraisal system. Likewise, savvy-shoppers can indulge in bargain-bin level prices on an array of second hand handsets through either single of monthly payment deals.
If you’ve got friends or family looking to switch up, refer them to giffgaff for Payback points, which you can redeem for cash, credit or a charity donation of your choice.
Can I use giffgaff goodybags to get data to use abroad?
Absolutely, a selected amount of data in each goodybag is separated for use throughout the EU, just check the small print on your goodybag before buying to ensure you get the amount you need.
I’ve got my eye on a couple of giffgaff phones, can I easily compare prices and specs?
With a few quick clicks, customers can freely compare different phone specs including memory, weight, RAM and battery from the customer compare page.
All phones are delivered with standard free shipping through UK mail and will usually arrive between 3 and 5 working days after ordering.
One you've activated your account, you have 14 days to try out giffgaff. If you'd like to cancel your registration, get in touch with the team to organise a refund. You'll be refunded any remaining credit, or the unused value of your goodbybag.
There is no customer service line or email at giffgaff, instead look over the help space for general FAQ queries.
For non-account related questions, post your problem or enquiry on the community help page, where you should receive a response and solution within five working days.For account related issues, you can speak to one of giffgaffs dedicated agents, who will then get back to you within 24 hours.