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FAQs from Pooky
How much can I save with a discount code?
New customers can get 10% off their first order by signing up for the newsletter. There are also seasonal codes offering 5% off selected orders, and loyalty members can earn rewards worth up to £1 for every 100 points collected.
Is there free delivery available?
Yes, free standard delivery is offered on all orders over £50. Orders under this amount have a £5 delivery charge.
How does the loyalty programme work?
The loyalty programme is free to join and lets you earn points on every purchase. You'll get 250 welcome points, then earn 3-5 points per £1 spent depending on your tier. Every 100 points can be redeemed for £1 off future orders, and they last for 12 months.
Can I get money off by referring friends?
Absolutely! When you refer a friend, they'll receive a £10 voucher code and you'll earn 500 loyalty points (worth £5) once they complete their purchase.
When are the best times to shop the sales?
Sales run for more than half the year, with discounts up to 70% off selected lighting. They also participate in major events like Black Friday, so timing larger purchases around these periods can lead to significant savings.
What's the returns policy?
There's a 14-day free returns policy on most orders. However, large items like floor lamps or oversized chandeliers may have a £15 collection fee, and promotional items might incur a £6 return fee if they're not faulty.
Do I get bonus rewards for following on social media?
Yes, you can earn 25 loyalty points each for following them on Instagram or liking them on Facebook. It's an easy way to boost your rewards balance.
Are there any special offers on gift cards?
Gift cards start from £10, and when you spend £250 or more, you'll receive a £15 gift card as a bonus. This effectively gives you 6% back on larger purchases.
Can I visit a showroom before buying?
Yes, there are physical showrooms where you can see and feel products before purchasing. This is particularly helpful for larger lighting pieces and can help you avoid potential returns.
How long do loyalty points last?
Loyalty points are valid for 12 months from when you earn them, giving you plenty of time to build up a meaningful balance for future purchases.
Smart Ways to Save on Designer Lighting
From exclusive promo codes to loyalty rewards and seasonal sales, there are plenty of opportunities to save on designer lighting. Whether you're after a statement chandelier or simple lampshades, these money-saving tips will help you illuminate your home without breaking the bank.
How Do I Use a Discount Code?
- Browse the website and add your chosen lighting to your basket
- Click on your basket to review your items
- Look for the 'discount code' or 'promo code' box during checkout
- Enter your valid code and click 'apply'
- Check that your discount has been applied before completing your purchase
Get 10% Off Your First Order
New customers can save 10% on their first order simply by subscribing to the newsletter. This welcome discount applies to full-price items and gives you instant access to future offers and exclusive deals.
Bonus Loyalty Points
You'll also earn 25 loyalty points just for signing up, which adds even more value to your first purchase.
Unlock Extra Savings with the Loyalty Programme
The free loyalty programme is one of the best ways to save money on repeat purchases. Here's how it works:
Earning Points Made Simple
- 250 welcome points when you create your account
- 3 points per £1 spent as a Silver member
- 4 points per £1 spent after spending £250 (Gold status)
- 5 points per £1 spent after spending £500 (Platinum status)
- 25 points each for following on Instagram or liking on Facebook
- 500 points for every successful friend referral
Redeeming Your Rewards
Every 100 points equals £1 off your next purchase, and they stay valid for 12 months. This means even small purchases gradually build up to meaningful discounts on future orders.
Refer Friends and Both Save Money
The referral programme benefits both you and your friends. When you refer someone, they'll receive a £10 voucher code for their first purchase, while you earn 500 loyalty points (worth £5) once they complete their order.
How Referrals Work
It's a win-win way to share great lighting finds with friends while building up your own rewards balance for future savings.
Free Delivery Thresholds and Options
Save on shipping costs by reaching the free delivery threshold:
- Free standard delivery on all orders over £50
- £5 delivery fee applies to orders under £50
Smart Shopping Tip
If you're close to the £50 threshold, it's often worth adding a small item like a lampshade to qualify for free delivery rather than paying the shipping fee.
Seasonal Sales: Best Times to Buy
Sales run for more than half the year, making it easy to find discounted lighting. Current offers include:
Current Sale Highlights
- Up to 70% off selected lighting in the main sale section
- Up to 50% off table lamps and chandeliers
- Up to 50% off living room lights
- Up to 40% off mirrors
Major Shopping Events
The brand also participates in major shopping events like Black Friday, so it's worth timing larger purchases around these seasonal sales for maximum savings.
Smart Shopping with Gift Cards
Gift cards start from just £10 and can be a clever way to budget for larger purchases.
Bonus Gift Card Offer
When you spend £250 or more, you'll receive a £15 gift card as a bonus, effectively giving you 6% back on bigger orders.
Hassle-Free Returns Policy
There's a 14-day free returns policy on most orders, though some conditions apply.
Return Fees to Consider
- Large items like floor lamps, oversized chandeliers, or mirrors may incur a £15 collection fee
- Returns from the Highlands, Islands, Ireland, or Northern Ireland need to be arranged by the customer
- Non-faulty items bought during promotions may have a £6 return fee
It's worth checking the terms before ordering to avoid any surprises.
Visit Showrooms for Confident Purchases
One unique advantage is physical showrooms where you can see products before buying. This hands-on experience helps you make confident choices and reduces the likelihood of returns, saving both time and potential return fees.
Why Showrooms Matter
It's especially valuable for larger lighting pieces where size, finish, and quality matter most.